Technical Blog Post
Abstract
ICM Roles and Skills Matrix
Body
The Following is an ICM Role and Skills Matrix that lists the various roles involved in building an ICM Solution and tasks they perform along with expected technologies they should have and IBM training recommendations.
Role |
Tasks |
Industry Technologies |
IBM Technologies |
IBM Training |
Business User, Case Worker |
- Business operation
knowledge
|
|
- ICM Case Client
|
ICM |
Business Analyst (SME) |
- Business SME |
|
- ICM Case Builder |
ICM |
Solutions Architect |
- ICM Product specialist |
|
- ICM Case Builder
|
ICM |
Developer |
- Complex forms
design and development
|
–HTML |
- ICM Case Builder
|
ICM
|
Systems Architect |
–System Architecture Planning and Design
|
|
- ICM
|
ICM |
UID
ibm11281898