Collecting Data: Maximo LDAPSYNC and VMMSYNC Troubleshooting

Answer

Maximo Application Server Security (LDAP) Configuration Collecting Data information

This technote describes what information you need to begin troubleshooting a Application Server Security (LDAP) synchronization issue. If you have not compiled the General information, go to General Collecting Data document and include that information before opening a case.

(A) Set logging for the cron task to DEBUG. The following settings are done in the Logging application. To access the Logging application, log in to Maximo as an Administrative User (MAXADMIN in out of the box Maximo)

1. In Maximo or Control Desk, go to System Configuration > Platform Configuration > Logging
2. Enable SQL logging for the cron task being used

1. Filter for sql.
2. Select the sql logger.
3. In the Loggers selection, click New Row
4. For Logger, enter crontask.LDAPSYNC.<cronTaskInstanceName>, where <cronTaskInstanceName> is the name of the LDAPSYNC cron task instance. (Default value for a single instance is LDAPSYNC01)
5. If you have more than one active LDAPSYNC cron ask, repeat the steps 3 and 4.
6. Change the Log Level to DEBUG
7. Save the record.
8. On the left or top toolbar, click Apply Settings or the Apply Settings button.

1.  Filter for sql.
2. Select the sql logger.
3. In the Loggers section, click New Row
4. Logger, enter crontask.VMMSYNC.<cronTaskInstanceName>, where <cronTaskInstanceName> is the name of the VMMSYNC cron task instance. (Default value for a single instance is VMMSYNC01)
5. If you have more than one active VMMSYNC crontask, repeat steps 3 and 4 above
6. Change the Log Level to DEBUG
7. Save the record.
8. On the left or top toolbar, click Apply Settings or the Apply Settings button.

• LDAPSYNC: set the log level for log4j.logger.maximo.crontask.LDAPSYNC to DEBUG
• VMMSYNC: set the log level for log4j.logger.maximo.crontask.VMMSYNC to DEBUG

• log4j.logger.maximo.sql.SIGNATURE.MAXUSER=DEBUG
• log4j.logger.maximo.sql.SIGNATURE.MAXGROUP=DEBUG
• log4j.logger.maximo.sql.PERSON.PERSON=DEBUG
• log4j.logger.maximo.sql.PERSON.EMAIL=DEBUG
• log4j.logger.maximo.sql.PERSON.PHONE=DEBUG

(B) Collect and post the values of UserMapping and GroupMapping from the cron task parameters. To access Cron Task Setup application, log in to Maximo as an Administrative User (MAXADMIN in out of the box Maximo)

1. Go to System Configuration > Platform Configuration > Cron Task Setup
2. Filter for VMMSYNC or LDAPSYNC as appropriate
3. Copy the text from both the GroupMapping and UserMapping parameters. Paste them into plain text files and post the files to the case.
4. Collect and post all SystemOut.log from the WebSphere Application Server profile logs server directory of the server running the cron task.