Question & Answer
Question
Collect the following MustGather information to help IBM Support troubleshoot problems related to AAA policy.
Answer
Gathering all this information and following these suggested steps can dramatically reduce the time to resolution of the problem.
1. Describe the Problem:
- Provide a clear overview of your AAA use case and describe in detail what the configuration is designed to accomplish in terms of input to and output from DataPower.
- Document the current symptoms including messages, error codes, or unexpected results.
- Is this an existing environment or a new setup?
- If existing environment, are there any recent changes that might cause the problem to occur?
2. Set debug log level:
WebGUI -> Control Panel - > Troubleshooting -> Logging section -> Set Log Level to "debug"
3. Enable the Probe from the application domain:
WebGUI -> Control Panel -> Troubleshooting
- Select the "Probe" tab near the top of the Troubleshooting Panel.
- Look for the type of service you are using (i.e. MPGW)
- From the pull-down, select the name of the service (i.e name of the MPGW) you are using.
- Click the Add Probe button.
.
4. Recreate the Problem.
5. Collect Probe Export and Generate Error-report
Export probe: Troubleshooting -> find the service where the probe was just enabled -> select the magnifying glass under 'Probe' ->. select Export Capture and click Download to save to your PC.
Generate error-report: Troubleshooting -> Reporting section -> click 'Generate Error Report'
Download the error-report: File Management - temporary:///error-report
6. Upload the data to the IBM Support Case - https://www.secure.ecurep.ibm.com/app/upload_sf
Related Information
[{"Type":"MASTER","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"ARM Category":[{"code":"a8m50000000CdnfAAC","label":"DataPower-\u003ESecurity (SE)-\u003EAAA"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Was this topic helpful?
Document Information
Modified date:
25 March 2024
UID
swg21404383