Troubleshooting
Problem
Symptom
"Last Run At" column results are blank, with no value
"Latest Status" = ?
"Unavailable (%)" = 100
"Runs" = 0
Example:
2) On the synthetic agent (SN) host machine, ksn_trace0.log log file shows the following error:
<date> - SEVERE - <host> - Thread-XX - com.ibm.csi.apm.synthetics.playback.selenium.SeleniumPlaybackService.start() - Error during test run - Unable to create new remote session. desired capabilities = Capabilities [{firefox_binary=/usr/bin/firefox, marionette=false, browserName=firefox, version=, platform=LINUX, firefox_profile=org.openqa.selenium.firefox.FirefoxProfile@7c4857bc}], required capabilities = Capabilities [{}]
Build info: version: '3.2.0', revision: '8c03df6b79', time: '2017-02-23 10:51:31 +0000'
System info: host: '<host>', ip: '<ip_address>', os.name: 'Linux', os.arch: 'amd64', os.version: '2.6.32-754.24.3.el6.x86_64', java.version: '1.8.0'
Driver info: driver.version: RemoteWebDriver
Cause
sn Monitoring Agent for Synthetic Playback lx8266 01.00.05.02 201803150411 20200110 1516 0
You are currently running here with 8.1.4.0-IBM-APM-SYNTHETIC-PLAYBACK-AGENT-XLINUX-IF0002, see its readme:
https://www-01.ibm.com/support/docview.wss?uid=isg400003782
This readme says:
"Use the command 'firefox -version' to check the version. If it is not version ESR 52.x.0, update Firefox ESR to version 52.x.0. Versions other than ESR 52 are not supported. Only Firefox ESR flavor is supported with SN agent using 814 IF2"
Environment
Diagnosing The Problem
Resolving The Problem
Document Location
Worldwide
Historical Number
TS003214526
Product Synonym
APM;
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Document Information
Modified date:
13 January 2020
UID
ibm11171546