IBM Support

Planning Analytics For Excel: Error in Exploration View: "httpStatusCode":500

Troubleshooting


Problem

PROBLEM
Working within an Exploration Report of Planning Analytics For Excel, the following error occurs when editing a dimension subset
When the error occurs, one no longer can work within the subset editor and must close the editor.

Symptom

Error
The current set is not loaded successfully
{"errorMessage".{"error  {"code"."EXECUTION_ERROR","message":null}},"query":"/harmony/gridservice/api/v1/CreateHierarchyQuery","httpStatusCode":500}

OK

Cause

Design Mode is enabled within Planning Analytics for Excel on the user's machine.

Diagnosing The Problem

The error is machine specific as other users will not encounter this error performing the same actions if design mode is disabled.

Resolving The Problem

STEPS:
Disable Design Mode

1. Open an Exploration report and select IBM Planning Analytics tab (from top menu) 
2.  Below the option MDX, Design Mode appears Bold (enabled)
3. Uncheck to disable 
4. Test again 

Document Location

Worldwide

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
21 September 2021

UID

ibm11169128