Troubleshooting
Problem
Resolving The Problem
Common file locations for BigFix on various operating systems:
File | Windows |
Client log file directory | C:\Program Files\BigFix Enterprise\BES Client\__BESData\__Global\Logs |
Client setting file | Windows Registry |
Client executables and libraries | C:\Program Files\BigFix Enterprise\BES Client |
QNA binary | C:\Program Files\BigFix Enterprise\BES Console\QnA |
Scripts for client start/stop | Windows Service |
Masthead file | C:\Program Files\BigFix Enterprise\BES Client\actionsite.afxm |
Relay log file | C:\Program Files (x86)\BigFix Enterprise\BES Relay\logfile.txt |
AdminTool log file |
%LOCALAPPDATA%\BigFix\BESAdminDebugOut.txt Note: The %LOCALAPPDATA% depends on the user running the BESAdmin.exe command. If the BESAdmin command is run manually, it logs into the user directory of the current user (for example C:\Users\Administrator\AppData\Local\BigFix\BESAdminDebugOut.txt). If the BESAdmin.exe command is run from within a Fixlet, for example the Fixlet running the upgrade, it logs into the %LOCALAPPDATA% of the LocalSystem user (for example C:\Windows\System32\config\systemprofile\AppData\Local) because that is the user running the client service triggered by the Fixlet action. |
RootServer log file |
C:\Program Files (x86)\BigFix Enterprise\BES Server\BESRelay.log |
FillDB log file | C:\Program Files (x86)\BigFix Enterprise\BES Server\FillDBData\FillDB.log |
GatherDB log file | C:\Program Files (x86)\BigFix Enterprise\BES Server\GatherDBData\GatherDB.log |
Download Plugin log files | C:\Program Files (x86)\BigFix Enterprise\BES Server\DownloadPlugins\<PluginName>\logs |
Server Plugin log files |
C:\Program Files (x86)\BigFix Enterprise\BES Server\Applications\Logs C:\Program Files (x86)\BigFix Enterprise\BES Server\Applications\<AppName> |
Audit Log | C:\Program Files (x86)\BigFix Enterprise\BES Server\server_audit.log |
WebUI logs | C:\Program Files (x86)\BigFix Enterprise\BES WebUI\WebUI\logs |
File | Linux |
AdminTool log file | /var/log/BESAdminDebugOut.txt |
FillDB log file | /var/opt/BESServer/FillDBData/FillDB.log |
GatherDB log file | /var/opt/BESServer/GatherDBData/GatherDB.log |
Installer log file
Measure.log |
/var/log/BESInstall.log
/var/opt/BESClient/__BESData/__Global/measure.log |
Server log file | /var/log/BESRelay.log |
Relay log file | /var/log/BESRelay.log |
Server Config File | /var/opt/BESServer/besserver.config |
WebUI logs | /var/opt/BESServer/WebUI/Logs/ |
File | Red Hat Enterprise/ Solaris |
Client log file directory | /var/opt/BESClient/__BESData/__Global/Logs |
Client setting file | /var/opt/BESClient/besclient.config |
Client executables and libraries | /opt/BESClient/bin |
QNA binary | /opt/BESClient/bin/qna |
Scripts for client start/stop | /etc/init.d/BESClient-X.X.X.XX [start | stop] |
Masthead file | /etc/opt/BESClient/actionsite.afxm |
Relay log file | /var/log/besrelay.log |
Plug-in log file (RedHat) |
/var/opt/BESServer/DownloadPlugins |
Plug-in log file (Solaris) | /var/opt/BESServer/DownloadPlugins/SolarisProtocol/logs |
EDRDeployData | /var/opt/BESClient/EDRDeployData/ |
File | AIX |
Client log file directory | /var/opt/BESClient/__BESData/__Global/Logs |
Client setting file | /var/opt/BESClient/besclient.config |
Client executables and libraries | /opt/BESClient/bin |
QNA binary | /opt/BESClient/bin/qna |
Scripts for client start/stop | /etc/rc.d/rc2.d/SBESClientd [start | stop] |
Masthead file | /etc/opt/BESClient/actionsite.afxm |
Relay log file | /var/log/besrelay.log |
File | Mac OS X |
Client log file directory | /Library/Application Support/Bigfix/BES Agent/__BESData/__Global/Logs |
Client setting file | /Library/Preferences/com.bigfix.BESAgent.plist |
Client executables and libraries | /Library/BESAgent |
QNA binary |
Prior to IEM version 9.2.4, use "BigFixQnA" in the Mac Installer dmg file created from Installer Builder. For IEM versions 9.2.4.2 and later, QnA is embedded into the Mac installer and can be accessed from BESAgent.app/Contents/MacOS/QnA. |
Scripts for client start/stop | Use "BESAgentControlPanel" in the Mac Installer dmg file created from Installer Builder |
Masthead file | /Library/Application Support/Bigfix/BES Agent/actionsite.afxm |
File | SWD |
Upload Maintenance Service log | C:\Program Files (x86)\BigFix Enterprise\BES Server\Applications\Logs\swd_uploadmaintenance.log |
Upload Manager log | <Windows temp>\SoftwareDistributionLogs\Uploadmanager |
Self Service Portal and Trusted Service Provider log files | C:\Program Files(x86)\BigFix Enterprise\Management Extender\MDM Provider\log |
Trusted Service Provider configuration file | C:\Program Files\BigFix Enterprise\Management Extender\MDM Provider\config\tsp-config.yaml |
Self Service Portal configuration file | C:\Program Files\BigFix Enterprise\Management Extender\MDM Provider\config\ssp-config.yaml |
Self Service Portal certificate file | <path_to_TEM_server_directory>\BigFix Enterprise\Management Extender\MDM Providers\MDMExtender\private\ssp\trusted_certs\<your_certificate_file>.pem |
PIN for Registration |
Windows: Mac, Linux, AIX: |
Registered Users |
Windows: Mac, Linux, AIX: |
Blocked Users |
Windows: Mac, Linux, AIX: |
Import and Export log files | <Windows Temp>\SoftwareDistributionLogs\<Export or Import> |
Document Location
Worldwide
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Document Information
Modified date:
26 April 2021
UID
ibm11166710