IBM Cloud Pak System - Unable to apply pattern type updates to System Monitoring Shared Service instances

Troubleshooting

Problem

Applying pattern type updates to a deployed System Monitoring Shared Service instance using the "Check for Updates" feature fails.

Symptom

An error is displayed in the History section of the deployed instance:

e.g.

{
      "id": 182400,
      "currentmessage": "RM07291",
      "current_message": "Error encountered during upgrade, automatically reverting the deployment",
      "virtual_application_id": "d-89a1abd6-099e-470a-99c8-71e9ac5d5cdd",
      "created": 168005822222,
      "updated": 16800582222,
      "virtual_system_id": 45,
      "created_time": "2019-11-04T15:42:08.491Z",
      "updated_time": "2019-11-04T15:42:08.491Z"
   },

When logged into the ITM-Remote-TEMS virtual machine an error is found in the console.log.0

e.g.

/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/logs/console.log.0

[Wed Nov  4 15:41:11 UTC 2019] itm_rtems/install.py installDir is /opt/IBM/ITMSS
[Wed Nov  4 15:41:11 UTC 2019] itm_rtems/install.py Update NOT supported!
[Wed Nov  4 15:41:11 UTC 2019] invoker An error occurred; see trace.log for details.
[Wed Nov  4 15:41:11 UTC 2019] invoker Traceback (most recent call last):
  File "/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/python/invoker.py", line 227, in execute
    execfile(pyfile, _pyglobals)
  File "/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/partsInstall/0/install.py", line 49, in <module>
    raise RuntimeError ("Upgrade System Monitoring to 1.0.13.0 is not supported.")
RuntimeError: Upgrade System Monitoring to 1.0.13.0 is not supported.

[Wed Nov  4 15:41:11 UTC 2019] stderr Traceback (most recent call last):
[Wed Nov  4 15:41:11 UTC 2019] stderr   File "/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/python/invoker.py", line 267, in <module>
[Wed Nov  4 15:41:11 UTC 2019] stderr     execute()
[Wed Nov  4 15:41:11 UTC 2019] stderr   File "/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/python/invoker.py", line 227, in execute
[Wed Nov  4 15:41:11 UTC 2019] stderr     execfile(pyfile, _pyglobals)
[Wed Nov  4 15:41:11 UTC 2019] stderr   File "/opt/IBM/maestro/agent/usr/servers/ITM-Remote-TEMS.1234567891011/partsInstall/0/install.py", line 49, in <module>
[Wed Nov  4 15:41:11 UTC 2019] stderr     raise RuntimeError ("Upgrade System Monitoring to 1.0.13.0 is not supported.")
[Wed Nov  4 15:41:11 UTC 2019] stderr RuntimeError: Upgrade System Monitoring to 1.0.13.0 is not supported.

Resolving The Problem

Updating existing System Monitoring Shared Service instances in IBM Cloud Pak System is NOT supported.

To address the issue, the shared service instance should be deleted and redeployed at the newer version.

For more information visit related links in the knowledgecenter:

Updating shared service instances

Upgrade restrictions for System Monitoring shared service

Document Location

Worldwide

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFQSV","label":"IBM Cloud Pak System Software"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF043","label":"Red Hat"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Product Synonym

pureapp; pureapplication system; cps; ipas; cloud pak system;

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Document Information

Modified date:
06 May 2020

UID

ibm11115265

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