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IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 3 (6.3.0.7-TIV-ITM-SP0003) README

Fix Readme


Abstract

README documentation for IBM Tivoli Monitoring for Version 6.3.0 Fix Pack 7 Service Pack 3 including installation-related instructions, prerequisites, corequisites, and list of fixes.

Content

Important items to be aware of in this maintenance release:
  1. IBM Tivoli Monitoring version 6.3.0 Fix Pack 7 Service Pack 3 is intended to be applied to an existing 6.3.0 Fix Pack 7  (or 6.3.0 Fix Pack 7 plus prior service pack) install base.   However, installing via Service Pack 3 allows the OS Agents running versions previous to 6.30 Fix Pack 7 (e.g. 6.30 Fix Pack 5) to be upgraded directly to the Interim Fix version included.  Also for the OS agents a pristine install is available via either remote deploy or the exportbundles option of tacmd:

    LZ     Monitoring Agent for LinuxOS (6.30.07.04)
    NT     Monitoring Agent for Windows OS (6.30.07.03)
    UX     Monitoring Agent for UNIX OS (6.30.07.05)
    A4     Monitoring Agent for i5/OS (6.30.07.01)
    Agentless Monitoring for Windows Operating Systems (r2) 06.30.07.01
    Agentless Monitoring for AIX Operating Systems (r3) 06.30.07.01
    Agentless Monitoring for Linux Operating Systems (r4) 06.30.07.01
    Agentless Monitoring for HP-UX Operating Systems (r5) 06.30.07.01
    Agentless Monitoring for Solaris Operating Systems (r6) 06.30.07.01

    See technote ITM OS Agents: Installing maintenance via Interim Fix or Service Pack  for more information.

    Service Pack 3 includes the latest System Monitoring Agents agents at the following levels:

    System Monitoring Agent for Linux OS (lz) 06.30.07.04 
    System Monitoring Agent for Windows OS (NT) 06.30.07.03
    System Monitoring Agent for UNIX OS (ux) 06.30.07.05 

    Service Pack 3 also includes latest IBM Tivoli Monitoring Event Synchronization Component at version 3.0.0.8

  2. This is a cumulative service pack for ITM Tivoli Monitoring, Version 6.3.0 Fix Pack 07.  This service pack is provided as an official maintenance release and contains updates for Server components, shared components, and OS Agents.

  3. The following packages have been upgraded in the service pack:
     
    • The Java RunTime Environment (JRE) packages that are shipped with IBM Tivoli Monitoring have been upgraded to the following:
       
      • 1.8.0 SR5 FP40 for CANDLEHOME on AIX, Linux, Solaris amd64 and Windows.

        For AIX 6.1 oslevel -r less than TL7 (6100-07) and AIX 7.1 oslevel -r less than TL3 (7100-03)  and for Linux RHEL < 6.0 and SLES < 11.1 the following will be installed:

           1.7.0 SR10 FP50
         
      • 1.8.0 SR5 FP35 for CANDLEHOME on HP-UX ia64
      • 1.7.0 SR10 FP45 for CANDLEHOME on HP-UX PA-Risc
      • 1.7.0 SR10 FP50 for CANDLEHOME on Solaris Sparc
         
      • 1.8.0 SR5 FP40 for Tivoli Enterprise Portal (TEP) browser clients (See Additional installation updates)

         
    See Known limitations for issue with Java 8 on Windows Server 2008 (not Windows Server 2008 R2)

  4. For new platform support (see New Features)  this service pack can be used to patch copies of 630 FP7 pristine install media (see here)

  5. Please be sure to read the section "Prior to installation" before proceeding with this installation.
     
  6. Some APAR fixes in this maintenance release require you to take manual steps in order to apply them.  Refer to this Technote for information and guidelines
    ITM Version 6 MDV APAR Critical Installation Instructions

Contents

Download information
Prerequisites and corequisites
Known issues
Known limitations

Installation information

Prior to installation
Installing
Performing the necessary tasks after installation
Additional installation updates
Troubleshooting installation problems from the Support site

Additional Information
New Features
Documentation Updates
List of fixes
Copyright and trademark information
Document change history


Download Information

Information on downloading IBM Tivoli Monitoring Version 6.3.0 Fix Pack 7 Service Pack 3:

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 3 (6.3.0.7-TIV-ITM-SP0003)

Prerequisites and corequisites

The service pack should be applied to an existing IBM Tivoli Monitoring 6.3.0 Fix Pack 7 or 6.3.0 Fix Pack 7 with Service pack installation.  6.3.0 Fix Pack 7 is available as both a pristine and upgrade install:

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)

The System Monitoring Agents can be installed pristine, or over any existing System Monitoring Agent installation.

Known issues
Remote deploy installs (createnode, updateagent) may fail for Red Hat Enterprise Linux 6 releases.   Please ensure you have the latest available ksh rpm for your system if the remote deployment fails and try again or try local installation.

Known limitations

Red Hat Enterprise Linux 8 for IBM System z no longer supports 31-bit applications. This currently prevents the Tivoli Enterprise Portal Server (TEPS or cq) component from being installable on Red Hat Enterprise Linux 8 for IBM System z.

IBM Java 8 does not work with Windows Server 2008 (NT 6.0). Please do not install this service pack on a Windows Server 2008 system. (Windows Server 2008 R2 is ok). Please note that Windows Server 2008 and Windows Server 2008 R2 both go end of support on January 14, 2020

Installation information

Prior to installation

Before proceeding with the installation process, please make note of these important points:

  • Assign CANDLEHOME environment variable (Unix/Linux only)

    Before installing this service pack on Unix systems, make sure that the
    environment variable $CANDLEHOME is set to the IBM Tivoli Monitoring
    installation directory.

      Note: The directory /opt/IBM/ITM is the default installation directory.

        For example:
        > CANDLEHOME=/opt/IBM/ITM
        > export CANDLEHOME
     
  • Transfer the appropriate archive file:

         6.3.0.7-TIV-ITM-SP0003.tar.gz or 6.3.0.7-TIV-ITM-SP0003.zip
         to a temporary directory on the system that contains the code to be
         updated.  For the purpose of this README, the symbol <TEMP> represents
         the fully qualified path to this directory.
         Note: On Windows, this includes the drive letter.

         Expand the archive file using the tar command on Unix/Linux systems or
         an unzip utility on Windows systems.  This creates a directory
         structure that contains fixes for all of the supported platforms.
     
  • As a best practice, it is recommended that all running IBM Tivoli Monitoring processes be stopped manually prior to performing an upgrade from a previous version or maintenance level to this service pack level. For systems with TEMS or TEPS installed, the service pack installer will not allow installation until the TEMS and/or TEPS are stopped.  While the upgrade installer will attempt to stop all other running processes, there are times when a running process will fail to stop and lead to unexpected upgrade failures if the upgrade is allowed to continue. If any process fails to stop during a manual shutdown, restart the system before proceeding with the upgrade.

  • Before upgrading, execute the cinfo/KinCInfo command per the instructions in the section entitled Validating what you installed.  After the install completes, this will help in validating the installation.  Once you complete the install, continue with the next section entitled Performing the necessary tasks after installation.
     
  • The following information applies to users upgrading on Unix or Linux using a non-root userid for the management server, portal server or any ITM / ITCAM agent.  You can use any non-root userid that you want to, as long as that userid has been created.  You must use the same userid as was used for the original installation, or the root userid.  These steps specify using the itmuser userid and itmgrp group and that the userid and group have been created.

    1.  Perform the management server, portal server or ITM/ITCAM agent upgrade as user itmuser.
    2.  After the installation completes, run "SetPerm -a" as user root.
    3.  When updating the management server:
         1. If Management server security was enabled, run "SetPerm -s" as user root to re-enable management server security.
         2. Add application support to the hub management server.
    4.  When updating the portal server:
         1. Configure the portal server as user root (this step will run InstallPresentation and add application support on the portal server).
         2. Execute the following command as user root to change the ownership of all files in $CANDLEHOME to user itmuser and group itmgrp:

              chown -Rf itmuser:itmgrp $CANDLEHOME

         3. Run "SetPerm -a" as root user again
    5.  Start the management server, portal server or ITM/ITCAM agent as user itmuser.
     
  • The following information applies to users upgrading on Windows systems.

    Ensure you are logged on locally to the Windows machine with a userid that has administrator rights.

  • The following are recommended steps to facilitate recovery of the Tivoli Enterprise Management Server (TEMS) or the Tivoli Enterprise Portal Server (TEPS) in the case where problems are encountered during the installation of this service pack.

    Management Server

    1. Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.

    2. If using the ITMSuper tool, run the tool to take a snapshot of the entire ITM infrastructure prior to the install of this fix pack.

    Portal Server

    1. Run the migrate-export.bat (Windows) or migrate-export.sh (Unix/Linux) to backup the contents of the portal server database. This snapshot will allow for recovery of the database back to the point prior to installing this service pack maintenance.

    2. Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.

    3. If using the ITMSuper tool, run the tool to take a snapshot of the entire ITM infrastructure prior to the install of this fix pack.

Installing

  For Updating systems with any of: AS MS CQ SY SH CW or CJ components installed (usually TEMS/TEPS) in
  addition to OS and other agents.

  (NOTE: System must already be updated to 630 Fix Pack 7 for the above components)

     1. For Unix/Linux installs:
     
        cd <TEMP>/6.3.0.7-TIV-ITM-SP0003
        ./sppatch -h $CANDLEHOME -i `pwd`


     2. For Windows installs:
        
       cmd /c kinconfg -pA
       cd <TEMP>/6.3.0.7-TIV-ITM-SP0003/
       cmd /x /k sppatch.exe -h %CANDLE_HOME% -i %cd%

    If the patch installs successfully, sppatch should return the following
     message:
 

      "Command completed successfully"

For Updating Agent only systems
  -----------------------------------
  Systems without any of AS MS CQ SY SH CW or CJ components can be directly updated
  from a version earlier than 630 Fix Pack 7 directly to Version 630 Fix Pack 7 Service
  Pack 3 for the following included components:

  LZ NT UE UX AX/GL GS JR/JM CI AC R2 R3 R4 R5 R6

  Note:  This will update the OS agent as well as the components listed
         above that are currently installed1

     1. For Unix/Linux installs:
     
        cd <TEMP>/6.3.0.7-TIV-ITM-SP0003

        ./sppatch -h $CANDLEHOME -i kui_<platform>_tecm_if0009.tar
   
    where <platform> is as reported for the "Product (ui)" line from running:
   
     $CANDLEHOME/bin/cinfo -p ui

         e.g.

    # $CANDLEHOME/bin/cinfo -p ui

    *********** Wed Apr  3 17:36:00 EDT 2019 ******************
    User: root Groups: system bin sys security cron audit lp idsldap
    Host name : itmmtlpm2    Installer Lvl:06.30.07.00
    CandleHome: /opt/IBM/ITM
    ***********************************************************
    Platform codes:
    aix536 : Current machine
   >>>>    aix536 : Product (ui)
    tmaitm6/aix536 : CT Framework (ax)


     2. For Windows installs:

        cd <TEMP>/6.3.0.7-TIV-ITM-SP0003/

        sppatch.exe -h %CANDLE_HOME% -i kui_winnt_tecm_if0009.cab

    If the patch installs successfully, sppatch should return the following
      message:

      "Command completed successfully"
 
System Monitoring Agent Installation
For Unix/Linux install:
cd <TEMP>/6.3.0.7-TIV-ITM-SP0003/system_monitoring_agent
For Windows install:
cd <TEMP>/6.3.0.7-TIV-ITM-SP0003/system_monitoring_agent/WINDOWS
Install and configure as documented at Installing the System Monitor Agent on Windows systems
Monitoring Agent for i5/OS Installation
cd <TEMP>/6.3.0.7-TIV-ITM-SP0003/i5OS and follow the directions for installing the monitoring agent in the IBM I Agent Installation and Configuration guide.  The location above specifies where to find the a4520cma.sav file to be transfered as per step 5 in the documentation above.
IBM Tivoli Monitoring Event Synchronization Component
cd <TEMP>/6.3.0.7-TIV-ITM-SP0003/tec
See the 6.3.0.7-TIV-ITM-SP-EventSync.README for installation and configuration information.

Performing the necessary tasks after installation

Post Installation Steps for system with TEMS/TEPS
  For Unix/Linux:
  • If system has a TEMS installed, reload support

     $CANDLEHOME/bin/itmcmd server start <tems_name>
         Then If system is HUB TEMS: 

     $CANDLEHOME/bin/itmcmd support -t <tems_name> -s NONE a4 lz r2 r3 r4 r5 r6
        otherwise If system is Remote TEMS:
     $CANDLEHOME/bin/itmcmd support -t <tems_name> a4 lz r2 r3 r4 r5 r6
  • If system has a TEPS installed reconfigure CW and CQ:

     $CANDLEHOME/bin/itmcmd config -A cw     

     $CANDLEHOME/bin/itmcmd config -r -y -A cq


  For Windows:
  •    If system has a TEMS installed, no additional action is required
  •    If system has a TEPS installed, update LZ App support and reconfigure CW and CQ:

    Update lz TEPS support:
       cd /d %CANDLE_HOME%\CNPS
       loadSupport.bat  a4 lz r2 r3 r4 r5 r6
     
  •   Reconfigure Browser Portal Client (CW) via "Manage Tivoli Enterprise Monitoring Services"

Reconfigure TEP Browser

  •   Reconfigure Tivoli Enterprise Portal Server (CQ) via "Manage Tivoli Enterprise Monitoring Services"

Reconfigure Tivoli Enterprise Portal Server

Validating what you installed

You can validate your installation by running the KinCInfo command on Windows systems or the cinfo command on Linux or Unix systems. If you run these commands before and after your upgrade, you can clearly see the component versions that have changed.

For service pack fixes, only components that have been updated during this release have the latest listed level. Note that the version number can be different across components depending on the level of maintenance included. If a component has not been updated, the command will report the GA version. There is no need to upgrade this component if your system is at the listed level, the install programs will automatically handle this.

Note: The KinCInfo and cinfo command output examples in the sections that follow show all  service pack components that can be updated (highlighted). If you do not have all of these components installed, then components not installed will not be displayed in the output of these commands.

Sample output for the KinCInfo command on Windows systems

The following example shows the output of the KinCInfo -t command on a Windows server.

  *********** Tuesday, January 28, 2020 11:33:21 AM ***********  User       : Administrator         Group     : NA              Host Name  : MOSEYS1               Installer : Ver: 063007090  CandleHome : C:\IBM\ITM              Installitm : C:\IBM\ITM\InstallITM   *************************************************************  ...Product Inventory      PC  PRODUCT DESC                                             PLAT   VER          BUILD         INSTALL DATE      AC  KAC(64-bit) CMA/32/64 Bit Agent Compatibility Package    WIX64  06.30.07.09  202001271442  20200128 1118   CJ  TEPD App Support/Tivoli Enterprise Portal Desktop Clien  WIX64  06.30.07.04  cn-TMS630     20190924 1335   CQ  KCQ(64-bit) CMA/Tivoli Enterprise Portal Server Agent    WIX64  06.30.07.00  d6350a        20190924 1335   CQ  TEPS App Support/Tivoli Enterprise Portal Server         WIX64  06.30.07.05  cn-TMS630     20190924 1335   CW  TEPB App Support/Tivoli Enterprise Portal Browser Clien  WINNT  06.30.07.05  cn-TMS630     20190924 1335   GL  KGL(64-bit) CMA/Tivoli Enterprise Monitoring Agent Fram  WIX64  06.30.07.11  d0027a        20200128 1118   GL  KGL(32-bit) CMA/Tivoli Enterprise Monitoring Agent Fram  WINNT  06.30.07.11  d0027a        20200128 1118   HD  KHD(64-bit) CMA/Warehouse Proxy Agent                    WIX64  06.30.07.00  d6350a        20190924 1335   KF  KKF(32-bit) IEH/IBM Eclipse Help Server                  WINNT  06.30.07.00  d6276a        20190924 1335   MS  TEMS App Support/Tivoli Enterprise Monitoring Server     WIX64  06.30.07.05  cn-TMS630     20190924 1335   NT  KNT(64-bit) CMA/Monitoring Agent for Windows OS          WIX64  06.30.07.03  92131         20200128 1118   PA  KPA(32-bit) CMA/Tivoli Performance Analyzer              WINNT  06.30.07.00  63341         20190924 1335   R2  KR2(32-bit) CMA/Agentless Monitoring for Windows Operat  WINNT  06.30.07.01  201911051648  20200128 1118   R3  KR3(32-bit) CMA/Agentless Monitoring for AIX Operating   WINNT  06.30.07.01  201911051650  20200128 1118   R4  KR4(32-bit) CMA/Agentless Monitoring for Linux Operatin  WINNT  06.30.07.01  201911051651  20200128 1118   R5  KR5(32-bit) CMA/Agentless Monitoring for HP-UX Operatin  WINNT  06.30.07.01  201911051653  20200128 1118   R6  KR6(32-bit) CMA/Agentless Monitoring for Solaris Operat  WINNT  06.30.07.01  201911051655  20200128 1118   SY  KSY(64-bit) CMA/Summarization and Pruning Agent          WIX64  06.30.07.05  cn-TMS630     20190924 1335   UE  KUE(32-bit) CMA/Tivoli Enterprise Services User Interfa  WINNT  06.30.07.05  d0027a        20200128 1118     PC  APPLICATION SUPPORT DESC                                 PLAT   APP VER      BUILD         INSTALL DATE      IN  Install INS/Windows Install Component                    WINNT  06.30.07.09  202001271442  20200128 1118   IN  TEPD INS/TEP Desktop Windows Install Component           WINNT  06.30.07.00  201612161149  20190924 1335   IN  TEMS INS/TEMS Windows Install Component                  WINNT  06.30.07.00  201612161149  20190924 1335   IN  TEPS INS/TEP Server Windows Install Component            WINNT  06.30.07.00  201612161149  20190924 1335   IN  TEMA(32-bit) INS/ITM 6.x Agent Install Component         WINNT  06.30.07.09  202001271442  20200128 1118   IN  TEMA(64-bit) INS/ITM 6.x Agent Install Component Extens  WINNT  06.30.07.00  201612161149  20190924 1335   A4  TEMS App Support/Monitoring Agent for i5/OS              WICMS  06.30.07.01  93401         20200128 1118   A4  TEPS App Support/Monitoring Agent for i5/OS              WICNS  06.30.07.01  93401         20200128 1118   A4  TEPB App Support/Monitoring Agent for i5/OS              WIXEB  06.30.07.01  93401         20200128 1118   A4  TEPD App Support/Monitoring Agent for i5/OS              WIXEW  06.30.07.01  93401         20200128 1118   AS  KAS(64-bit) CAS/Tivoli Enterprise Monitoring Automation  WIX64  06.30.07.05  cn-TMS630     20190924 1335   GS  KGS(64-bit) GSK/IBM GSKit Security Interface             WIX64  08.00.50.88  d9308a        20200128 1118   GS  KGS(32-bit) GSK/IBM GSKit Security Interface             WINNT  08.00.50.88  d9308a        20200128 1118   HD  TEMS App Support/Warehouse Proxy                         WICMS  06.30.07.00  d6350a        20190924 1335   HD  TEPS App Support/Warehouse Proxy                         WICNS  06.30.07.00  d6350a        20190924 1335   HD  TEPB App Support/Warehouse Proxy                         WIXEB  06.30.07.00  d6350a        20190924 1335   HD  TEPD App Support/Warehouse Proxy                         WIXEW  06.30.07.00  d6350a        20190924 1335   II  TEPS App Support/IBM Installation Manager                WICNS  01.06.03.01  d6276a        20190924 1335   IT  TEPS App Support/TEC GUI Integration                     WICNS  06.30.07.00  d6276a        20190924 1335   IT  TEPB App Support/TEC GUI Integration                     WIXEB  06.30.07.00  d6276a        20190924 1335   IT  TEPD App Support/TEC GUI Integration                     WIXEW  06.30.07.00  d6276a        20190924 1335   IU  TEPS App Support/IBM HTTP Server                         WICNS  08.00.06.00  d6276a        20190924 1335   IW  TEPS App Support/Tivoli Enterprise Portal Server Extens  WICNS  08.00.06.00  d6276a        20200128 1118   JM  KJM(64-bit) JVM/Embedded JVM                             WIX64  08.05.40.00  201910241708  20200128 1118   JM  KJM(32-bit) JVM/Embedded JVM                             WINNT  08.05.40.00  201910241708  20200128 1118   JM  TEPB App Support/Embedded JVM - TEP Browser Client       WIXEB  08.05.40.00  201910241708  20200128 1118   LZ  TEMS App Support/Monitoring Agent for Linux OS           WICMS  06.30.07.04  93241         20200128 1118   LZ  TEPS App Support/Monitoring Agent for Linux OS           WICNS  06.30.07.04  93241         20200128 1118   LZ  TEPB App Support/Monitoring Agent for Linux OS           WIXEB  06.30.07.04  cn-TMS630     20190924 1335   LZ  TEPD App Support/Monitoring Agent for Linux OS           WIXEW  06.30.07.04  cn-TMS630     20190924 1335   NT  TEMS App Support/Monitoring Agent for Windows OS         WICMS  06.30.07.00  62801         20190924 1335   NT  TEPS App Support/Monitoring Agent for Windows OS         WICNS  06.30.07.00  62801         20190924 1335   NT  TEPB App Support/Monitoring Agent for Windows OS         WIXEB  06.30.07.00  62801         20190924 1335   NT  TEPD App Support/Monitoring Agent for Windows OS         WIXEW  06.30.07.00  62801         20190924 1335   PA  TEMS App Support/Tivoli Performance Analyzer             WICMS  06.30.07.00  63341         20190924 1335   PA  TEPS App Support/Tivoli Performance Analyzer             WICNS  06.30.07.00  63341         20190924 1335   PA  TEPB App Support/Tivoli Performance Analyzer             WIXEB  06.30.07.00  63341         20190924 1335   PA  TEPD App Support/Tivoli Performance Analyzer             WIXEW  06.30.07.00  63341         20190924 1335   R2  TEMS App Support/Agentless Monitoring for Windows Opera  WICMS  06.30.07.01  201911051648  20200128 1118   R2  TEPS App Support/Agentless Monitoring for Windows Opera  WICNS  06.30.07.01  201911051648  20200128 1118   R2  TEPB App Support/Agentless Monitoring for Windows Opera  WIXEB  06.30.07.01  201911051648  20200128 1118   R2  TEPD App Support/Agentless Monitoring for Windows Opera  WIXEW  06.30.07.01  201911051648  20200128 1118   R3  TEMS App Support/Agentless Monitoring for AIX Operating  WICMS  06.30.07.01  201911051650  20200128 1118   R3  TEPS App Support/Agentless Monitoring for AIX Operating  WICNS  06.30.07.01  201911051650  20200128 1118   R3  TEPB App Support/Agentless Monitoring for AIX Operating  WIXEB  06.30.07.01  201911051650  20200128 1118   R3  TEPD App Support/Agentless Monitoring for AIX Operating  WIXEW  06.30.07.01  201911051650  20200128 1118   R4  TEMS App Support/Agentless Monitoring for Linux Operati  WICMS  06.30.07.01  201911051651  20200128 1118   R4  TEPS App Support/Agentless Monitoring for Linux Operati  WICNS  06.30.07.01  201911051651  20200128 1118   R4  TEPB App Support/Agentless Monitoring for Linux Operati  WIXEB  06.30.07.01  201911051651  20200128 1118   R4  TEPD App Support/Agentless Monitoring for Linux Operati  WIXEW  06.30.07.01  201911051651  20200128 1118   R5  TEMS App Support/Agentless Monitoring for HP-UX Operati  WICMS  06.30.07.01  201911051653  20200128 1118   R5  TEPS App Support/Agentless Monitoring for HP-UX Operati  WICNS  06.30.07.01  201911051653  20200128 1118   R5  TEPB App Support/Agentless Monitoring for HP-UX Operati  WIXEB  06.30.07.01  201911051653  20200128 1118   R5  TEPD App Support/Agentless Monitoring for HP-UX Operati  WIXEW  06.30.07.01  201911051653  20200128 1118   R6  TEMS App Support/Agentless Monitoring for Solaris Opera  WICMS  06.30.07.01  201911051655  20200128 1118   R6  TEPS App Support/Agentless Monitoring for Solaris Opera  WICNS  06.30.07.01  201911051655  20200128 1118   R6  TEPB App Support/Agentless Monitoring for Solaris Opera  WIXEB  06.30.07.01  201911051655  20200128 1118   R6  TEPD App Support/Agentless Monitoring for Solaris Opera  WIXEW  06.30.07.01  201911051655  20200128 1118   SY  TEMS App Support/Summarization and Pruning Agent         WICMS  06.30.07.00  d6277a        20190924 1335   SY  TEPS App Support/Summarization and Pruning Agent         WICNS  06.30.07.05  cn-TMS630     20190924 1335   SY  TEPB App Support/Summarization and Pruning Agent         WIXEB  06.30.07.05  cn-TMS630     20190924 1335   SY  TEPD App Support/Summarization and Pruning Agent         WIXEW  06.30.07.05  cn-TMS630     20190924 1335   T1  TEMS App Support/Tivoli Enterprise Monitoring Server TR  WICMS  07.30.63.00  d6350a        20190924 1335   TM  TEMS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup  WICMS  06.23.05.00  d4029a        20190924 1335   TM  TEPS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup  WICNS  06.23.05.00  d4029a        20190924 1335   UI  KUI(32-bit) CLI/Tivoli Enterprise Services User Interfa  WINNT  06.30.07.09                20200128 1118   UL  TEMS App Support/Monitoring Agent for UNIX Logs          WICMS  06.23.05.00  62021         20190924 1335   UL  TEPS App Support/Monitoring Agent for UNIX Logs          WICNS  06.23.05.00  62021         20190924 1335   UL  TEPB App Support/Monitoring Agent for UNIX Logs          WIXEB  06.23.05.00  62021         20190924 1335   UL  TEPD App Support/Monitoring Agent for UNIX Logs          WIXEW  06.23.05.00  62021         20190924 1335   UM  TEMS App Support/Universal Agent                         WICMS  06.23.05.00  d5326a        20190924 1335   UM  TEPS App Support/Universal Agent                         WICNS  06.23.05.00  d5326a        20190924 1335   UM  TEPB App Support/Universal Agent                         WIXEB  06.23.05.00  d5326a        20190924 1335   UM  TEPD App Support/Universal Agent                         WIXEW  06.23.05.00  d5326a        20190924 1335   UX  TEMS App Support/Monitoring Agent for UNIX OS            WICMS  06.30.07.00  63221         20190924 1335   UX  TEPS App Support/Monitoring Agent for UNIX OS            WICNS  06.30.07.00  63221         20190924 1335   UX  TEPB App Support/Monitoring Agent for UNIX OS            WIXEB  06.30.07.00  63221         20190924 1335   UX  TEPD App Support/Monitoring Agent for UNIX OS            WIXEW  06.30.07.00  63221         20190924 1335
Sample output for the cinfo command on Unix or Linux systems

The following example shows the output of the cinfo -t command on AIX

  *********** Wed Jan 29 13:55:00 EST 2020 ******************  User: root Groups: system bin sys security cron audit lp idsldap  Host name : itmmtlpm14	 Installer Lvl:06.30.07.09  CandleHome: /opt/IBM/ITM  Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)  ***********************************************************  ...Product inventory    PC   PRODUCT DESC                                              PLAT    VER           BUILD           INSTALL DATE        as   Tivoli Enterprise Monitoring Automation Server            aix536  06.30.07.05   d6350a          20181012 1103     ax   IBM Tivoli Monitoring Shared Libraries                    aix526  06.30.07.11   d0027a          20200129 1351     ax   IBM Tivoli Monitoring Shared Libraries                    aix533  06.30.07.11   d0027a          20200129 1351     ax   IBM Tivoli Monitoring Shared Libraries                    aix536  06.30.07.11   d0027a          20200129 1351     cq   Tivoli Enterprise Portal Server                           aix536  06.30.07.05   d6350a          20181012 1217     cw   Tivoli Enterprise Portal Browser Client                   aix536  06.30.07.05   d6350a          20181012 1213     gs   IBM GSKit Security Interface                              aix523  08.00.50.88   d9308a          -                 gs   IBM GSKit Security Interface                              aix526  08.00.50.88   d9308a          -                 hd   Warehouse Proxy                                           aix536  06.30.07.00   d6350a          20181012 1230     ii   IBM Installation Manager                                  aix533  01.06.03.01   d6276a          20181012 1216     iu   IBM HTTP Server                                           aix536  08.00.06.00   d6276a          20181012 1213     iw   IBM Tivoli Enterprise Portal Server Extensions            aix536  08.00.06.00   d6276a          20181012 1214     jr   Tivoli Enterprise-supplied JRE                            aix523  07.10.50.00   201910161038    -                 jr   Tivoli Enterprise-supplied JRE                            aix526  07.10.50.00   201910161038    -                 kf   IBM Eclipse Help Server                                   aix533  06.30.07.00   d6276a          20181012 1217     ms   Tivoli Enterprise Monitoring Server                       aix536  06.30.07.05   d6350a          20181012 1103     pa   Tivoli Performance Analyzer                               aix533  06.30.07.00   63341           20181012 1230     r2   Agentless Monitoring for Windows Operating Systems        aix526  06.30.07.01   201911051648    20200129 1353     r3   Agentless Monitoring for AIX Operating Systems            aix526  06.30.07.01   201911051650    20200129 1353     r4   Agentless Monitoring for Linux Operating Systems          aix526  06.30.07.01   201911051651    20200129 1353     r5   Agentless Monitoring for HP-UX Operating Systems          aix526  06.30.07.01   201911051653    20200129 1353     r6   Agentless Monitoring for Solaris Operating Systems        aix526  06.30.07.01   201911051655    20200129 1353     sh   Tivoli Enterprise Monitoring SOAP Server                  aix536  06.30.07.05   d6350a          20181012 1103     sy   Summarization and Pruning Agent                           aix536  06.30.07.05   d6277a          20181012 1102     t1   File Transfer Enablement                                  aix536  07.30.00.00   20100000-0000   -                 ue   Tivoli Enterprise Services User Interface Extensions      aix536  06.30.07.05   d0027a          20200129 1351     ui   Tivoli Enterprise Services User Interface                 aix526  06.30.07.09   d6350a          20181012 1102     ui   Tivoli Enterprise Services User Interface                 aix533  06.30.07.09   d6350a          20181012 1230     ui   Tivoli Enterprise Services User Interface                 aix536  06.30.07.09   d0027a          20200129 1351     ux   Monitoring Agent for UNIX OS                              aix526  06.30.07.05   93111           20200129 1352         PC   APPLICATION SUPPORT DESC                                  PLAT    APP VER       BUILD           INSTALL DATE        a4   Monitoring Agent for i5/OS                                tms     06.30.07.01   93401           20200129 1352     a4   Monitoring Agent for i5/OS                                tps     06.30.07.01   93401           20200129 1352     a4   Monitoring Agent for i5/OS                                tpw     06.30.07.01   93401           20200129 1352     hd   Warehouse Proxy                                           tms     06.30.07.00   d6350a          20181012 1230     hd   Warehouse Proxy                                           tps     06.30.07.00   d6350a          20181015 0845     hd   Warehouse Proxy                                           tpw     06.30.07.00   d6350a          20181015 0842     it   TEC GUI Integration                                       tps     06.30.07.00   d6276a          20181015 0845     it   TEC GUI Integration                                       tpw     06.30.07.00   d6276a          20181015 0842     jr   Tivoli Enterprise-supplied JRE                            tpj     08.05.40.00   201910241708    -                 lz   Monitoring Agent for Linux OS                             tms     06.30.07.04   93241           20200129 1353     lz   Monitoring Agent for Linux OS                             tps     06.30.07.04   93241           20200129 1352     lz   Monitoring Agent for Linux OS                             tpw     06.30.07.04   71361           20181015 0840     ms   Tivoli Enterprise Monitoring Server                       tms     06.30.07.00   d6350a          20181012 1230     nt   Monitoring Agent for Windows OS                           tms     06.30.07.00   62801           20181012 1230     nt   Monitoring Agent for Windows OS                           tps     06.30.07.00   62801           20181015 0845     nt   Monitoring Agent for Windows OS                           tpw     06.30.07.00   62801           20181015 0841     pa   Tivoli Performance Analyzer                               tms     06.30.07.00   63341           20181012 1230     pa   Tivoli Performance Analyzer                               tps     06.30.07.00   63341           20181015 0845     pa   Tivoli Performance Analyzer                               tpw     06.30.07.00   63341           20181015 0842     r2   Agentless Monitoring for Windows Operating Systems        tms     06.30.07.01   201911051648    20200129 1353     r2   Agentless Monitoring for Windows Operating Systems        tps     06.30.07.01   201911051648    20200129 1353     r2   Agentless Monitoring for Windows Operating Systems        tpw     06.30.07.01   201911051648    20200129 1353     r3   Agentless Monitoring for AIX Operating Systems            tms     06.30.07.01   201911051650    20200129 1353     r3   Agentless Monitoring for AIX Operating Systems            tps     06.30.07.01   201911051650    20200129 1353     r3   Agentless Monitoring for AIX Operating Systems            tpw     06.30.07.01   201911051650    20200129 1353     r4   Agentless Monitoring for Linux Operating Systems          tms     06.30.07.01   201911051651    20200129 1353     r4   Agentless Monitoring for Linux Operating Systems          tps     06.30.07.01   201911051651    20200129 1353     r4   Agentless Monitoring for Linux Operating Systems          tpw     06.30.07.01   201911051651    20200129 1353     r5   Agentless Monitoring for HP-UX Operating Systems          tms     06.30.07.01   201911051653    20200129 1353     r5   Agentless Monitoring for HP-UX Operating Systems          tps     06.30.07.01   201911051653    20200129 1353     r5   Agentless Monitoring for HP-UX Operating Systems          tpw     06.30.07.01   201911051653    20200129 1353     r6   Agentless Monitoring for Solaris Operating Systems        tms     06.30.07.01   201911051655    20200129 1353     r6   Agentless Monitoring for Solaris Operating Systems        tps     06.30.07.01   201911051655    20200129 1353     r6   Agentless Monitoring for Solaris Operating Systems        tpw     06.30.07.01   201911051655    20200129 1353     sy   Summarization and Pruning Agent                           tms     06.30.07.00   d6277a          20181012 1230     sy   Summarization and Pruning Agent                           tps     06.30.07.05   d6277a          20181015 0845     sy   Summarization and Pruning Agent                           tpw     06.30.07.05   d6277a          20181015 0841     tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tms     06.23.05.00   d4029a          20181012 1230     tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tps     06.23.05.00   d4029a          20181015 0845     ul   Monitoring Agent for UNIX Logs                            tms     06.23.05.00   62021           20181012 1230     ul   Monitoring Agent for UNIX Logs                            tps     06.23.05.00   62021           20181015 0845     ul   Monitoring Agent for UNIX Logs                            tpw     06.23.05.00   62021           20181015 0841     um   Universal Agent                                           tms     06.23.05.00   d5326a          20181012 1230     um   Universal Agent                                           tps     06.23.05.00   d5326a          20181015 0845     um   Universal Agent                                           tpw     06.23.05.00   d5326a          20181015 0842     ux   Monitoring Agent for UNIX OS                              tms     06.30.07.00   63221           20181012 1230     ux   Monitoring Agent for UNIX OS                              tps     06.30.07.00   63221           20181015 0845     ux   Monitoring Agent for UNIX OS                              tpw     06.30.07.00   63221           20181015 0841

The following example shows the output of the cinfo -t command on Linux

  *********** Tue Jan 28 10:01:56 CST 2020 ******************  User: root Groups: root bin daemon sys adm disk wheel itmusers  Host name : itmmtvh4-6	 Installer Lvl:06.30.07.09  CandleHome: /opt/IBM/ITM  Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)  ***********************************************************  ...Product inventory    PC   PRODUCT DESC                                              PLAT    VER           BUILD           INSTALL DATE        as   Tivoli Enterprise Monitoring Automation Server            lx8266  06.30.07.05   d6350a          20190306 1044     ax   IBM Tivoli Monitoring Shared Libraries                    li6263  06.30.07.11   d0027a          20200128 1000     ax   IBM Tivoli Monitoring Shared Libraries                    lx8263  06.30.07.11   d0027a          20200128 1000     ax   IBM Tivoli Monitoring Shared Libraries                    lx8266  06.30.07.11   d0027a          20200128 1000     cj   Tivoli Enterprise Portal Desktop Client                   lx8266  06.30.07.04   d6350a          20190306 1044     cq   Tivoli Enterprise Portal Server                           lx8263  06.30.07.05   d6350a          20190306 1045     cw   Tivoli Enterprise Portal Browser Client                   lx8263  06.30.07.05   d6350a          20190306 1043     gs   IBM GSKit Security Interface                              li6243  08.00.50.88   d9308a          -                 gs   IBM GSKit Security Interface                              lx8266  08.00.50.88   d9308a          -                 hd   Warehouse Proxy                                           lx8266  06.30.07.00   d6350a          20190306 1053     ii   IBM Installation Manager                                  li6263  01.06.03.01   d6276a          20190306 1044     iu   IBM HTTP Server                                           li6263  08.00.06.00   d6276a          20190306 1043     iw   IBM Tivoli Enterprise Portal Server Extensions            li6263  08.00.06.00   d6276a          -                 jr   Tivoli Enterprise-supplied JRE                            li6263  08.05.40.00   201910241708    -                 jr   Tivoli Enterprise-supplied JRE                            lx8266  08.05.40.00   201910241708    -                 kf   IBM Eclipse Help Server                                   li6263  06.30.07.00   d6276a          20190306 1043     lz   Monitoring Agent for Linux OS                             lx8266  06.30.07.04   93241           20200128 1000     ms   Tivoli Enterprise Monitoring Server                       lx8266  06.30.07.05   d6350a          20190306 1044     pa   Tivoli Performance Analyzer                               lx8266  06.30.07.00   63341           20190306 1053     r2   Agentless Monitoring for Windows Operating Systems        lx8266  06.30.07.01   201911051648    20200128 1001     r3   Agentless Monitoring for AIX Operating Systems            lx8266  06.30.07.01   201911051650    20200128 1001     r4   Agentless Monitoring for Linux Operating Systems          lx8266  06.30.07.01   201911051651    20200128 1001     r5   Agentless Monitoring for HP-UX Operating Systems          lx8266  06.30.07.01   201911051653    20200128 1001     r6   Agentless Monitoring for Solaris Operating Systems        lx8266  06.30.07.01   201911051655    20200128 1001     sh   Tivoli Enterprise Monitoring SOAP Server                  lx8266  06.30.07.05   d6350a          20190306 1044     sy   Summarization and Pruning Agent                           lx8266  06.30.07.05   d6277a          20190306 1044     t1   File Transfer Enablement                                  lx8266  07.30.00.00   20100000-0000   -                 ue   Tivoli Enterprise Services User Interface Extensions      li6263  06.30.07.05   d0027a          20200128 1000     ue   Tivoli Enterprise Services User Interface Extensions      lx8266  06.30.07.05   d0027a          20200128 1000     uf   Universal Agent Framework                                 lx8266  06.23.05.00   d3346a          20190305 1025     ui   Tivoli Enterprise Services User Interface                 li6263  06.30.07.09   d6350a          20190306 1044     ui   Tivoli Enterprise Services User Interface                 lx8263  06.30.07.09   d4099a          20190305 1020     ui   Tivoli Enterprise Services User Interface                 lx8266  06.30.07.09   d0027a          20200128 1000     ul   Monitoring Agent for UNIX Logs                            lx8266  06.23.05.00   33461           20190305 1020     um   Universal Agent                                           lx8266  06.23.05.00   d3346a          20190305 1025         PC   APPLICATION SUPPORT DESC                                  PLAT    APP VER       BUILD           INSTALL DATE        a4   Monitoring Agent for i5/OS                                tms     06.30.07.01   93401           20200128 1000     a4   Monitoring Agent for i5/OS                                tps     06.30.07.01   93401           20200128 1000     a4   Monitoring Agent for i5/OS                                tpw     06.30.07.01   93401           20200128 1000     hd   Warehouse Proxy                                           tms     06.30.07.00   d6350a          20190306 1054     hd   Warehouse Proxy                                           tps     06.30.07.00   d6350a          20190306 1413     hd   Warehouse Proxy                                           tpw     06.30.07.00   d6350a          20190306 1332     it   TEC GUI Integration                                       tps     06.30.07.00   d6276a          20190306 1342     it   TEC GUI Integration                                       tpw     06.30.07.00   d6276a          20190306 1153     jr   Tivoli Enterprise-supplied JRE                            tpj     08.05.40.00   201910241708    -                 lz   Monitoring Agent for Linux OS                             tms     06.30.07.04   93241           20200128 1000     lz   Monitoring Agent for Linux OS                             tps     06.30.07.04   93241           20200128 1000     lz   Monitoring Agent for Linux OS                             tpw     06.30.07.04   71361           20190306 1153     ms   Tivoli Enterprise Monitoring Server                       tms     06.30.07.00   d6350a          20190306 1054     nt   Monitoring Agent for Windows OS                           tms     06.30.07.00   62801           20190306 1054     nt   Monitoring Agent for Windows OS                           tps     06.30.07.00   62801           20190306 1342     nt   Monitoring Agent for Windows OS                           tpw     06.30.07.00   62801           20190306 1153     pa   Tivoli Performance Analyzer                               tms     06.30.07.00   63341           20190306 1054     pa   Tivoli Performance Analyzer                               tps     06.30.07.00   63341           20190306 1342     pa   Tivoli Performance Analyzer                               tpw     06.30.07.00   63341           20190306 1153     r2   Agentless Monitoring for Windows Operating Systems        tms     06.30.07.01   201911051648    20200128 1001     r2   Agentless Monitoring for Windows Operating Systems        tps     06.30.07.01   201911051648    20200128 1001     r2   Agentless Monitoring for Windows Operating Systems        tpw     06.30.07.01   201911051648    20200128 1001     r3   Agentless Monitoring for AIX Operating Systems            tms     06.30.07.01   201911051650    20200128 1001     r3   Agentless Monitoring for AIX Operating Systems            tps     06.30.07.01   201911051650    20200128 1001     r3   Agentless Monitoring for AIX Operating Systems            tpw     06.30.07.01   201911051650    20200128 1001     r4   Agentless Monitoring for Linux Operating Systems          tms     06.30.07.01   201911051651    20200128 1001     r4   Agentless Monitoring for Linux Operating Systems          tps     06.30.07.01   201911051651    20200128 1001     r4   Agentless Monitoring for Linux Operating Systems          tpw     06.30.07.01   201911051651    20200128 1001     r5   Agentless Monitoring for HP-UX Operating Systems          tms     06.30.07.01   201911051653    20200128 1001     r5   Agentless Monitoring for HP-UX Operating Systems          tps     06.30.07.01   201911051653    20200128 1001     r5   Agentless Monitoring for HP-UX Operating Systems          tpw     06.30.07.01   201911051653    20200128 1001     r6   Agentless Monitoring for Solaris Operating Systems        tms     06.30.07.01   201911051655    20200128 1001     r6   Agentless Monitoring for Solaris Operating Systems        tps     06.30.07.01   201911051655    20200128 1001     r6   Agentless Monitoring for Solaris Operating Systems        tpw     06.30.07.01   201911051655    20200128 1001     sy   Summarization and Pruning Agent                           tms     06.30.07.00   d6277a          20190306 1054     sy   Summarization and Pruning Agent                           tps     06.30.07.05   d6277a          20190306 1342     sy   Summarization and Pruning Agent                           tpw     06.30.07.05   d6277a          20190306 1153     tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tms     06.23.05.00   d4029a          20190306 1054     tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tps     06.23.05.00   d4029a          20190305 1231     ul   Monitoring Agent for UNIX Logs                            tms     06.23.05.00   62021           20190306 1054     ul   Monitoring Agent for UNIX Logs                            tps     06.23.05.00   33461           20190305 1231     ul   Monitoring Agent for UNIX Logs                            tpw     06.23.05.00   33461           20190305 1230     um   Universal Agent                                           tms     06.23.05.00   d5326a          20190306 1054     um   Universal Agent                                           tps     06.23.05.00   d3346a          20190305 1232     um   Universal Agent                                           tpw     06.23.05.00   d3346a          20190305 1230     ux   Monitoring Agent for UNIX OS                              tms     06.30.07.00   63221           20190306 1054     ux   Monitoring Agent for UNIX OS                              tps     06.30.07.00   63221           20190306 1342     ux   Monitoring Agent for UNIX OS                              tpw     06.30.07.00   63221           20190306 1153

Remote Service Pack Installation

The following components are remote deployable:

  PC    Description
  --    ------------
  lz    Monitoring Agent for Linux OS
  nt    Monitoring Agent for Windows OS
  tf    Tivoli Enterprise Management Agent Framework Update
  ue    Tivoli Enterprise Services User Intefercase Extensions
  ux    Monitoring Agent for UNIX OS
 

  1. Transfer the appropriate archive file (6.3.0.7-TIV-ITM-SP0003.tar.gz or .zip) to a temporary directory on the system that contains the code to be updated.  For the purpose of this README, the symbol <TEMP> represents the fully qualified path to this directory. Note: On Windows, this includes the drive letter.
     
  2. Expand the archive file using the tar command on Unix systems or an unzip utility on Windows systems.  This creates a directory structure that contains fixes for all of the supported platforms.
     
  3. Add the deploy components to the TEMS Depot by executing the following command

    For Unix and Linux packages (lz, tf, ue and ux)

         cd <TEMP>/6.3.0.7-TIV-ITM-SP0003/bundles/unix

    For Windows packages  (nt, tf, ue)

        cd <TEMP>/6.3.0.7-TIV-ITM-SP0003/bundles/WINDOWS/Deploy

    To load all components to your depot run the following command once each for Unix/Linux and then Windows components:

    For Unix/Linux:

       $CANDLEHOME/bin/tacmd addbundles -i . 

    For Windows:

       tacmd addbundles -i . 


    Or you can load only those bundle you desire using one or more of the Product codes from the component list above

       tacmd addbundles -i . [-t] [<pc>] [<pc> ...]

    i.e.

       tacmd addbundles -i . -t lz tf

    Make note of the deployable component versions as you add the bundles and then use either the updateAgent
    or updateFramework commands to remotely deploy.

   

Pristine install images for OS agents

   The steps are as outlined at this link:

   Separating the downloaded ITM/ITCAM media image into smaller agent/platform bundles

   Note: point to <TEMP>/6.3.0.7-TIV-ITM-SP0003/bundles/unix
             and      <TEMP>/6.3.0.7-TIV-ITM-SP0003/bundles/WINDOWS/Deploy

    for the media path per the steps in above link.

Updating 630 Fix Pack 7 pristine install media for new platform support (as listed in New Features)

For all new platforms listed you can already install from 630 Fix Pack 7 media but the prerequisite scan will report errors.  So long as the errors are just OS Version failure, ITM 630 Fix Pack 7 should install and configure ok with the following exceptions:

  • Solaris 11.4 Unix OS monitoring agent needs to be installed from SP3
  • The Tivoli Enterprise Portal Server (CQ) on zLinux cannot be installed unless libstdc++.so.5 (compat-libstdc++-33.x on RHEL or libstdc++33.x on SUSE) is also installed.   However since libstdc++.so.5 has been deprecated, newer versions of both RHEL and SUSE no longer provide libstdc++.so.5.

The service pack provides a mechanism to patch Pristine Install 6.3.0 Fix Pack 7 install images so that you can get the latest prerequisite scanner definitions as well as patching the IBM Tivoli Monitoring V6.3.0.7 Base, Linux on System z® media so that you can install the Tivoli Enterprise Portal Server on newer OS versions on zLinux.  In all cases after doing a pristine install of 630 Fix Pack 7, you would still need to additionally apply the service pack.

To patch 6.3.0 Fix Pack 7 media, you will need an extracted image in a writable location or point to a new, writable, location in case your source image is read-only.  To patch your media:

Linux/Unix:

        <TEMP>/6.3.0.7-TIV-ITM-SP0003/mediaupdate

Windows:

       <TEMP>/6.3.0.7-TIV-ITM-SP0003/mediaupdate.bat 


To patch the installation media:

mediaupdate -h media_dir [-w write_dir] [-r]
        where:  -h media_dir  full path of the original CD image or expanded
                              media directory.

                -w write_dir  is optional and is full path of the modified CD image directory.
                              it's only required if media_dir is not a writable directory.

                -r            is optional and will restore updated media to original contents if you want to undo patching of the extracted installation media
 

As per the usage you would specify the location of a 6.3.0 Fix Pack 7 extracted install image (pristine) and the script copies over the updated install, prerequisite checking and for base_zlinux the TEPS and teps install manager files needed to then use the modified pristine image to do a fresh install of your target OS (all supported components).    Again after you install using the above method you would then of course want to immediately apply SP3

e.g.

Linux/Unix:

   <TEMP>/6.3.0.7-TIV-ITM-SP0003/mediaupdate -h /tmp/6307media/agents

Windows:

   <TEMP>/6.3.0.7-TIV-ITM-SP0003/mediaupdate.bat -h c:\temp\6307media\agents 

Additional installation updates

Installing and configuring IBM Java 8 from Tivoli Enterprise Portal Server for Tivoli Enterprise Portal browser and webstart clients

This service pack allows for updating Tivoli Enteprise Portal browswer and webstart clients to IBM Java 8. The steps are a variation on the Installing and configuring IBM Java 7 > Upgrade installation version pristine installation documentation as follows:

The link above has a reference to Windows: Upgrading your existing version of Java to IBM Java 7 and Linux: Upgrading your existing version of Java to IBM Java 7.
As per the previous links you need to edit the jreconfig.js file on your Tivoli Enterprise Portal Server and change the value of the jreDesiredLevel statement to the following value:

  var jreDesiredLevel    = "1.8.0";

If you have jreDesiredLevel set to allow for users to run with their clients default, system JRE, i.e.: 
  var jreDesiredLevel    = "*";
then any client without a system JRE will be able to download IBM Java 8 by default from the Tivoli Enterprise Server.
 

Previously provided security updates have been included in this service Pack for APARs IV94417 and IV96017.   They should be installed separately as needed.   See the following files for details:

    <TEMP>/6.3.0.7-TIV-ITM-SP0003/updates/6.3.0-TIV-ITM-FP0007-IV94417.README

and 

    <TEMP>/6.3.0.7-TIV-ITM-SP0003/updates/6.3.0-TIV-ITM-FP0007-IV96017.README

  Also included is a fix for APAR IV88904 which applies to the ITM OS Dashboards.  Please see the following file for details:
 
    <TEMP>/6.3.0.7-TIV-ITM-SP0003/updates/README-Provisional-IV88904.txt

Troubleshoot Installation from Support site

For additional troubleshooting help not covered in this README document, please visit the IBM Tivoli Monitoring support page at the following URL:

http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Monitoring_V6

Additional information

This is a cumulative service pack for IBM Tivoli Monitoring, Version 6.3.0 Fix Pack 7.

The main areas of quality improvements made in this maintenance deliverable relative to the most recently shipped IBM Tivoli Monitoring release (IBM Tivoli Monitoring 6.3.0 Fix Pack 7) are shown below.
  • New APAR fixes for Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 3(See List of fixes below)

New Features/Enhancements

The following new features are included in IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 3:

  • IBM Tivoli Monitoring Enhancements
    • Introduced a new authority/permission set for KS3 (OMEGAMON for Storage) to control access to the Realtime Dataset Metrics (RDM) UI
    • Maximum password length increased from 16 to 50 characters
    • Increased maximum path allowed from 2047 to 4096 for Windows install
  • Currency
    • Support for RHEL 8 (See Known limitations regarding TEPS on zLinux )
    • Updated Candlehome and TEP JRE to JRE 1.8.0 where supported.
  • New Features included from superseded service packs

Online Documentation Updates

None
 

List of fixes

 
Agentless OS Monitor APARs
IJ04793 When the Agentless Agent is configured for a remote system, it determines the IP address for the system and uses that in the SNMP queries. If the remote system fails over and ends up with a new IP Address, the Agentless agent does not detect this and the agent goes offline due to timeouts of the requests due to using the previous IP address. The problem was reported for the Agentless Agent on Linux (r4) but affects all five of the Agentless Agents.
 
IJ06315 Agentless Monitoring for Windows Operating Systems (R2) running on the Windows operating system gets "No Instances Returned" error for the Terminal Services attribute group when it exists. The perfmon object exists and can be successfully queried using "typeperf" command line utility.
 
IJ13380 Agentless Monitoring for Linux Operating Systems (R4) does not get data and causes high CPU when using the SNMP v3 protocol and the engine boots.
 
IJ16517 Allow the Agentless SNMP to use AES.
 
Basic Services APARs
IJ21264 When using SSL, (ip.spipe), to connect agent to an RTEMS or RTEMS to the Hub, the RTEMS log contains evidence of 'pinging' from various endpoints indicating that responses to requests sent to the TEMS are
not being received by the client. Concurrently, the TEMS netstat output reveals that the recv-Q size of multiple connections is steadily increasing.
 
IJ22243 IBM Tivoli Monitoring Service Console authentication can be bypassed allowing for unauthorized user access.
This issue only affects TEMA updates 6.3.0.7-TIV-ITM_TEMA-IF0001 to 6.3.0.7-TIV-ITM_TEMA-IF0009 as well as
6.3.0.7-TIV-ITM-SP0001 and 6.3.0.7-TIV-ITM-SP0002
 
IV92505 The service console is vulnerable to Clickjacking. This potentially exposes us to UI redress attacks.
 
Command Line Interface APARs
IJ21874 Depending on agent support files installed, customer may see:

"tacmd viewuser -i "<Default User>" -p



resulting in the following error message returned to the user:



"KUICVU099E The viewUser command failed because an unexpected
error occurred. Please consult the
/opt/IBM/ITM/logs/UserAndGroupCLI_0.log log file to determine
the cause of the error.".
 
IV84760 tacmd bulkImportSit does not import a situation when the tag LSTUSRPRF is empty
 
IBM Monitoring Agent for Linux OS APARs
IJ20981 The "IP Addresses" workspace under the Network navigation selection does not show secondary IP addresses for a given network interface name. Only a single address is displayed.

In order for this fix to be used, a new environment variable needs to be set. See the Install Actions section of the Problem Conclusion for more information.
 
IBM Monitoring Agent for i5/OS APARs
IJ11727 DASH table widget displays numeric data as percentage. Some attributes
that should be displayed as a number are displayed as a percentage.

There is no *TYPE value of PERCENTAGE defined. Therefore, the data
provider uses an algorithm to infer that an attribute is intended to
be a percentage value. The algorithm is based on the *TYPE, *RANGE,
and *BEHAV values.

Some attributes that are meant to be displayed as numeric values
unintentionally meet the criteria to be displayed as percentages.

Affected attributes are those meeting the following criteria:
1. The *TYPE tag is defined as an integer (I).
2. The *BEHAV tag is defined as GAUGE
3. The *RANGE tag is defined with a minimum range value of 0 and a
a maximum range value of 10^n, where n >= 2. In other words, the
maximum range value is evenly divisible by 10. For example, 0-1000.
4. The attribute is intended to be displayed as a number and does not
have meaning as a percentage. For example, number of jobs.
 
IBM Tivoli Enterprise Monitoring Installation APARs
IJ08957 Certain configuration settings such as DISABLE_HTTP were reset to default during an update.
 
IJ20499 Uplift Java Runtime Environment
 
IBM Tivoli Enterprise Monitoring Server APARs
IJ18064 ITM situation events with 'D' status (situation deleted) can cause the same situation be closed on OMNIbus even if originated from a different thrunode. The itm_event_clear trigger closes all open ITM Events with the same situation name, regardless of the thrunode. For example, un-assigning a management system from a situation causes raised events from the same situation distributed to agents attached to other RTEMS to be closed at the OMNIbus server.

The fix for this APAR is contained in the Event Synchronization update located in the service pack tec directory. See the 6.3.0.7-TIV-ITM-SP-EventSync.README located in that directory for more information about installing this fix.

 
IJ18754 Uplift Situation Update Forwarder JRE to 1.7.0 SR10 FP45.

The fix for this APAR is contained in the Event Synchronization update located in the service pack tec directory. See the 6.3.0.7-TIV-ITM-SP-EventSync.README located in that directory for more information about installing this fix.
 
IJ19945 If an event contains a tilde (~) in the msg slot when it is forwarded to EIF receiver (e.g. OMNIBus) the tildes are escaped producing two adjacent tildes. When the event is displayed in forwarded events the tildes are not unescaped resulting in them being duplicated..

A new environment variable has been to enable removing of duplication of the tildes. See Install Actions in the APAR conclusion for more details.
 
IV78342 The Situation Update Forwarder tries to connect to the monitoring server first with HTTPS using the port defined in the event, usually 3661. If it cannot connect with HTTPS, it will try using HTTP with the same port. This APAR is to add support to use a different port (e.g. 1920) when connecting with HTTP.

The fix for this APAR is contained in the Event Synchronization update located in the service pack tec directory. See the 6.3.0.7-TIV-ITM-SP-EventSync.README located in that directory for more information about installing this fix.
 
IV97417 When the Situation Update Forwarder forwards an event to the monitoring server and the event contains the "src=" string as part of the display item, the Situation Update Forwarder will stop.

The fix for this APAR is contained in the Event Synchronization update located in the service pack tec directory. See the 6.3.0.7-TIV-ITM-SP-EventSync.README located in that directory for more information about installing this fix.
 
Remote Deploy APARs
IJ18606 If the TEMS socket connection to Remote Deploy's ManageServer process no longer exists and the createnode deployment command
completes, the Monitoring Server will crash when it attempts to update its serverConnected status. The memory address that is referenced for the status update is illegal resulting in the crash. This problem will occur if a user issues a createnode command, and the socket connection between the Monitoring Server executable and the ManageServer process, that is responsible for reporting the current status of the command's execution indicates the Socket no longer exists or no data is available to retrieve from the Socket even though there is an indication that the socket has received data.
 
Summarization and Pruning Agent APARs
IJ18516 The Summarization and Pruning agent incorrectly attempts to access non-existent tables when it is determining if tables are orphaned.
 

List of fixes from superseded Service Packs

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Document change history

Feb 10, 2020 Original version
Feb 11, 2020 Include i5/OS agent information

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Document Information

Modified date:
10 July 2020

UID

ibm11106655

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