Troubleshooting
Problem
When you try to use the tool ThirdPartyCertificateTool.bat to import a certificate signed by a Certificate Authority (CA), you receive the following error :
"PKI entry not found"
"PKI entry not found"
Symptom
When you use the GUI tool IkeyMan and follow all the steps described in this article : https://www-01.ibm.com/support/docview.wss?uid=swg22014876 , the certificate signed by the CA can be imported, but when you try to start the Cognos service, you hit this error :
[ ERROR ] The server did something wrong.
[ ERROR ] AAA-AUT-0016 The function call to 'CAMFactory.initialize' failed.
[ ERROR ] CAM-CRP-1095 Unable to find the encryption certificate with alias 'encryption' in the keystore
'D:/ibm/cognos/analytics/configuration/certs\CAMKeystore'.
[ ERROR ] AAA-AUT-0016 The function call to 'CAMFactory.initialize' failed.
[ ERROR ] CAM-CRP-1095 Unable to find the encryption certificate with alias 'encryption' in the keystore
'D:/ibm/cognos/analytics/configuration/certs\CAMKeystore'.
Document Location
Worldwide
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Document Information
Modified date:
14 January 2026
UID
ibm11087017