Troubleshooting
Problem
Symptom
- See separate IBM Technotes #1672412, 1347666, 1619537, 1650480, 884838 for more examples.
- For example, it may work OK when user's client PC is connected to an external monitor (to give 2 displays). However, it fails if the user does not plug in their laptop into an external monitor.
- Alternatively, it may work OK when connected to one 'good' Citrix server
Cause
- See separate Technote #1347666 for more details.
Environment
- Controller client being delivered via Citrix
- There are 2 Citrix servers
- Each Citrix server has a separate Windows profile (no roaming profiles).
Resolving The Problem
Modify the 'bad' end user's settings, so that it stops Controller from remembering screen positions
- In other words, for this 'bad' user only (per user setting) Controller will no longer remember/save the location/size of Windows positions.
Steps:
Each individual user should do the following:
1. Click "Maintain / User / Personal Defaults > tab Layout (2)"
2. Untick the box 'Save Window Size':
![](/support/pages/system/files/support/swg/cogtech.nsf/0/a1095ab38e7d078385257cd100473338/Content/0.342.gif)
3. Click Save
4. Logoff from Controller, and re-launch the Controller client.
===================================================
NOTE: The above 'Save Windows Size' change is stored inside the database, inside the 'xconfig' table. It is recorded separately for each individual user:
![](/support/pages/system/files/support/swg/cogtech.nsf/0/a1095ab38e7d078385257cd100473338/Content/0.4A78.png)
Therefore:
- Each end user must make this change separately
- They must repeat the change for each separate database that they use (for example 'production', 'test' and so on).
Workarounds
- In some situations, the solution is to plug in the external (second) monitor (the same one that was used when this function was last run successfully).
- Reset the values inside "CCR.config".
Related Information
1672412 - Cannot switch to 'Intercompany Details' window when running Controlle…
1347666 - Nothing appears after clicking on button for Intercompany Details
1619537 - Controller client appears to hang/freeze when trying to run a report …
1650480 - 'Send to Application' button causes Controller client to hang
884838 - Nothing happens when click on Citrix icon (to launch Controller client…
Document Location
Worldwide
Was this topic helpful?
Document Information
Modified date:
12 October 2021
UID
ibm11078377