Question & Answer
Question
How can I add users to open cases on my behalf?
Answer
Only the account Administrator user can add/modify/approve access.
There are two ways to add users to your account:
1) Contact the Administrator of your account.
The Administrator can use the steps highlighted in this document to add users and give permissions:
https://www.ibm.com/mysupport/s/article/Administrator-Management?language=en_US
The Administrator can use the steps highlighted in this document to add users and give permissions:
https://www.ibm.com/mysupport/s/article/Administrator-Management?language=en_US
2) Another way is for the user that wants to be added to the account to request their own access.
Steps:
- Go to this url: https://www.ibm.com/mysupport/s/supportaccess?language=en_US
- Login with your IBMid, then click in Request access.
- Fill out the Product, Customer number, Country, and provide a justification.
Steps:
- Go to this url: https://www.ibm.com/mysupport/s/supportaccess?language=en_US
- Login with your IBMid, then click in Request access.
- Fill out the Product, Customer number, Country, and provide a justification.
An email then is auto generated requesting access to the Administrator contact.
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Document Information
Modified date:
27 October 2021
UID
ibm11077411