Troubleshooting
Problem
Management Automated Report stopped working, Only modifications made to CC were for Out of memory issues and some fine tuning recommended by IBM support.
Symptom
Engine logs show errors
ERROR ControlCenterAgentRemoteOpWithRetryTask -
Stack Trace:
java.lang.NullPointerException
at com.sterlingcommerce.scc.client.proxy.ControlCenterAgentRemoteOpWithRetryTask.doWork(ControlCenterAgentRemoteOpWithRetryTask.java:62)
at com.sterlingcommerce.scc.client.proxy.ControlCenterAgentRemoteOpWithRetryTask.run(ControlCenterAgentRemoteOpWithRetryTask.java:214)
at java.lang.Thread.run(Thread.java:812)
Stack Trace:
java.lang.NullPointerException
at com.sterlingcommerce.scc.client.proxy.ControlCenterAgentRemoteOpWithRetryTask.doWork(ControlCenterAgentRemoteOpWithRetryTask.java:62)
at com.sterlingcommerce.scc.client.proxy.ControlCenterAgentRemoteOpWithRetryTask.run(ControlCenterAgentRemoteOpWithRetryTask.java:214)
at java.lang.Thread.run(Thread.java:812)
[DefaultQuartzScheduler_Worker-8] ERROR ScheduledReportsJob - Unable to generate report output. Exception Msg :null
com.sterlingcommerce.scc.client.proxy.CCException
com.sterlingcommerce.scc.client.proxy.CCException
Cause
The scripts runEngine and runEngineCold had been modified to use -DBrowserAgent=false
Diagnosing The Problem
Look at Engine logs and runEngine and runEngineCold scripts
Resolving The Problem
Alter runEngine and runEngineCold scripts to use -DBrowserAgent=true
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"6.1.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
17 December 2019
UID
ibm11075521