Question & Answer
Question
After enabling LDAP for TBSM 6.2, Time Windows Analyzer option fails to open and the following error message is displayed :
"Could not retrieve information from the marker service"
Answer
Check the following property file on TBSM DASH server:
/opt/IBM/JazzSM/profile/instal ledApps/JazzSMNode01Cell/isc.e ar/sla.war/etc/RAD_sla.props
Make sure this property is correctly set to true:
impact.sla.sendauthcreds.enabl ed="true"
If the above is set to false, then, it is most likely to cause the Time Window Analyzer issue. In this situation, change from "false" to "true" and restart DASH.
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSPFK","label":"Tivoli Business Service Manager"},"Component":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"6.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
02 September 2019
UID
ibm11072484