Troubleshooting
Problem
You are trying to use the IBM InfoSphere Guardium Graphic Interface (GUI) and data/traffic does not appear in the 'Request Rate' and 'CPU Usage' graph.
Symptom
No data/traffic appears in 'Request Rate' and 'CPU Usage' graph in the GUI.
Resolving The Problem
The web interface (GUI) must be restarted. Login to the CLI command line and restart the GUI with command:
restart GUI
If the above does not solve the problem, execute the following CLI command to cleanup the Java servlets:
support clean servlets
If the problem is still not resolved, please collect the following tomcat logs using the fileserver command and contact IBM InfoSphere Guardium Technical Support:
tomcat_log/localhost.<date_stamp>.log
tomcat_log/catalina.<date_stamp>.log.
For example:
tomcat_log/localhost.2012-12-03.log
tomcat_log/catalina.2012-12-03.log
The steps to use the fileserver command can be found in the following technote:
http://www.ibm.com/support/docview.wss?uid=swg21499434
Related Information
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Document Information
Modified date:
16 June 2018
UID
swg21652482