IBM Support

Netcool/Impact: JMS policy fails with java.lang.ClassNotFoundException: com.ibm.mq.interna.MQCommonServices

Question & Answer


Question

While testing the examples documented in the below documentation link for JMS policy:
https://www.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.14/com.ibm.netcoolimpact.doc/dsa/imdsa_jms_example_policies_example_2_c.html
This fails with the following error message:
java.lang.ClassNotFoundException: com.ibm.mq.interna.MQCommonServices

Answer

To resolve the above error message make sure the following 2 jar files from JMS side are placed under Impact dslib directory:
com.ibm.mq.commonservices.jar

com.ibm.mq.jar

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHYH","label":"Tivoli Netcool\/Impact"},"ARM Category":[{"code":"a8m0z0000000CXwAAM","label":"Impact->Impact Server->JMSEventListener"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
13 May 2020

UID

ibm16208973