IBM Support

MustGather: Service Goals (including APC, ARFM) for WebSphere Intelligent Management

Troubleshooting


Problem

Collecting data for problems with the WebSphere® Intelligent Management Service Goals (including APC, ARFM) component. Before engaging IBM support, review this information to familiarize yourself with the troubleshooting process.

Resolving The Problem

If you have already contacted support, continue with the component-specific MustGather information as directed by IBM support. Otherwise, click: MustGather: Read first for WebSphere Intelligent Management.

Service Goals specific MustGather information
  • Enable tracing on the ODR process:
    1. In the administrative console, go to TroubleShooting > Logs and Trace > dmgr_name > Change Log Level Details.
    2. Select the Runtime tab.
    3. In the Trace Specification field enter the following:
      com.ibm.ws.xd.comm.*=all:com.ibm.wsmm.grm.*=all
      :com.ibm.ws.xd.workprofiler.*=all:com.ibm.ws.xd.arfm.*=all
      :com.ibm.wsmm.policing.*=all:com.ibm.wsmm.xdglue.*=all
      :com.ibm.ws.odc.ODCTreeImpl$Save=all:com.ibm.ws.dwlm.*=all
      :com.ibm.ws.dwlm.client.*=off:com.ibm.ws.odc.nd.ODCTreeImpl$Save=all
      :com.ibm.wsmm.comm.Stats*=all:com.ibm.wsmm.comm.NodeStat*=all
      Note: The preceding trace string is meant to be one continuous line.
  • Enable tracing on all node agent processes.
    com.ibm.ws.xd.comm.*=all:com.ibm.ws.xd.placement.*=all
    :com.ibm.ws.xd.arfm.*=all:com.ibm.wsmm.comm.Stats*=all
    :com.ibm.wsmm.comm.NodeStat*=all:com.ibm.wsmm.grm.*=all
    :com.ibm.ws.xd.workprofiler.*=all:com.ibm.ws.dwlm.*=all
    :com.ibm.wsmm.policing.*=all:com.ibm.wsmm.xdglue.*=all
    :com.ibm.ws.xd.hmm.*=all:com.ibm.ws.xd.admin.utils.*=all
    :com.ibm.ws.clustersensor.impl.*=all
    :com.ibm.ws.xd.placement.memory.profiler.impl.*=off
    :com.ibm.ws.xd.hamitem.*=all:com.ibm.ws.odc.nd.ODCTreeImpl$Save=all
    :com.ibm.ws.odc.ODCTreeImpl$Save=all
    :com.ibm.ws.xd.container.state.*=all:NodeDetect=all
    Note: The preceding trace string is meant to be one continuous line.
  • Re-create the problem.
  • Run the collector tool on each profile. When you run the collector tool, it creates a JAR file with the information about that profile that it was run against, send in the JAR file that the collector tool created. If there is a message about the collector tool being deprecated you can ignore it, do not run ISADC tool, the collector tool continues after a pause in the script.
  • Send in the following:
    1. All the collector tool output files.
    2. Collect the following file from all profiles: Server names of interest are: 'node agent' and ODRs.
      ODR_profile/installedFilters/wlm/servername/target.xml
What to do next
Once all is collected from the preceding MustGather information, submit the diagnostic information to IBM support.

For a listing of all technotes, downloads, and educational materials specific to the Service Policy component, search the WebSphere Extended Deployment Support page.

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Document Information

Modified date:
18 April 2022

UID

swg21219913

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