Troubleshooting
Problem
Collecting data for problems with the IBM WebSphere Application Server for problems that occur during the installation of an application (EAR/JAR/WAR) environment. Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
Resolving The Problem
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- Collect data- selected tab,
Types of Issues:
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- WebSphere Application Server Traditional
- Liberty- selected tab,
1. Enable tracing on the target Liberty server:
Open the server.xml file in the root directory of the target server:
<LIBERTY_HOME>/usr/servers/<server>
Where LIBERTY_HOME is either the location of the extracted binary or <AppServer>/wlp if Liberty Profile is installed with WebSphere Application Server Version 8.5
Add the <logging> tag to the server.xml file with the following elements:
| <logging traceSpecification="*=info:com.ibm.ws.app.manager.*=all:com.ibm.ws.artifact.zip.*=all" traceFileName="trace.log" maxFileSize="100" maxFiles="10" traceFormat="BASIC" /> |
2. Stop the server and clear the logs under the following directory:
<LIBERTY_HOME>/usr/servers/<serverName>/logs
3. Recreate the problem.
4. Execute the following command to package the server dump.
| > server dump server_name --archive=package_file_name.dump.zip --include=all |
5. send the following data.
- server dump file from step 4
- Output of running the following command:
- Output of running the following command:
| <LIBERTY_HOME>/bin/productInfo version |
| <LIBERTY_HOME>/bin/productInfo featureInfo |
[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Deploy (for example: AAT or ANT or EAR\/WAR\/JAR)","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.0;8.5.5;8.5;8.0;7.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
22 June 2018
UID
swg22010723