Question & Answer
Question
MustGather for all general problems with Informix Family products. Gathering this information before calling IBM® support helps familiarize you with the troubleshooting process and saves you time.
Answer
For IBM® Informix® products, gather the following information for any problem.
For problem/product/component-specific guidelines, see the complete list of Informix MustGather documents in the MustGather: Read first for Informix Family products document.
General Information
This section lists questions specific to the problem.
- If the problem has occurred before, do you have a previous PMR number?
- How often does this problem occur?
Processes to run
Read the operating system man pages and/or product documentation for usage and other information about the following commands, if necessary.
These commands collect:
- OS Version
- OS Patches or Maintenance level
- OS Environment Variables
- OS Configuration & Error reporting
- OS Kernel parameters
Run the following commands and collect the output:
AIX users
Command | Collects |
uname -a or oslevel -q | OS Version |
'/usr/sbin/instfix -ivq' | OS Patches or Maintenance level |
env | OS Environment Variable |
errpt | OS Configuration & Error Reporting |
'/usr/sbin/lsattr -E -l sys0' | OS Kernel parameters |
HP-UX users
Command | Collects |
uname -a | OS Version |
'/usr/sbin/swlist -l product' | OS Patches or Maintenance level |
env | OS Environment Variable |
/usr/sbin/dmesg | OS Configuration & Error Reporting |
/usr/sbin/sysdef | OS Kernel parameters |
Linux users
Command | Collects |
uname -a | OS Version |
'/bin/rpm -qa' | OS Patches or Maintenance level |
env | OS Environment Variable |
/bin/dmesg | OS Configuration & Error Reporting |
'/sbin/sysctl -a' | OS Kernel parameters |
Solaris users
Command | Collects |
uname -a | OS Version |
'/usr/bin/showrev -a' | OS Patches or Maintenance level |
env | OS Environment Variable |
'/usr/sbin/prtdiag -v' | OS Configuration & Error Reporting |
'/usr/sbin/sysdef -D' and '/usr/bin/getconf -a' | OS Kernel parameters |
Windows users
Command | Collects |
winver or ver | OS Version |
XP only: 'winmsd /report' and systeminfo | OS Patches or Maintenance level |
set | OS Environment Variable |
XP only:
| OS Configuration & Error Reporting |
XP only: 'REG QUERY \\%COMPUTERNAME%\HKLM\SOFTWARE /S' | OS Kernel parameters |
Files to collect
Additionally, this section lists files to collect which are normally (or optimally) analyzed for this problem.
OS Platform | File |
AIX | /var/adm/syslog/syslog.log |
HP-UX | /var/adm/syslog/syslog.log |
Linux | /var/log/messages |
Solaris | /var/adm/messages & /var/log/syslog |
Submitting information to IBM Support
Once you have collected your information, you can begin Problem Determination through the product Support web page, or simply submit the diagnostic information to IBM support.
You can submit files using one of following methods to help speed problem diagnosis:
- IBM Support Assistant (ISA)
- Electronic Service Request (ESR)
- FTP to the Enhanced Customer Data Repository (ECuRep)
See the Related information article, Submitting diagnostic information to IBM Technical Support for problem determination
Related Information
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Document Information
Modified date:
06 April 2023
UID
swg21268933