MustGather: API Connect Management server v2018

Resolving The Problem

• Deprecated Instructions: Do Not Use
  1. Ensure that CPU, Memory, and Disk  system requirements are met.
  2. If deployed via OVA, provide the output of the following commands and all syslogs:
      

     apic version --semver apic logs All syslogs from var/log directory on each management subsystem VM (syslog, syslog.1, syslog.2.gz, etc)

  3. If deployed via Kubernetes, provide the output of the following commands:
      

     kubectl version helm version Helm release for each APIConnect helm chart deployed:  helm get values $APIC_RELEASE --all helm ls -a kubectl get pods -a -n kubectl get endpoints -a -n kubectl get ingress -a -n apicup version --semver kubectl -n kube-system logs -l component=kube-apiserver > kube-apiserver.out kubectl -n kube-system logs -l component=kube-controller-manager > kube-controller-manager.out kubectl -n kube-system logs -l component=kube-scheduler > kube-scheduler.out kubectl -n kube-system get events > kube-system-events.out kubectl get pvc -n kubectl describe pods -n

     • For installation issues: Output of failing command when issued with --debug at the end. 
     • Collect log files for all pods in a namespace with the attached script ( get_pod_logs.zip ) and upload resulting apic-logs.tgz. It will need slight modification prior to execution. Alternatively, a script can be created from the content found below

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  # $APIC_NAMESPACE is the namespace where APIConnect was deployed # $LOG_DIR is a destination directory for the log files, any empty dir should do for __pod in $(kubectl get pods -n $APIC_NAMESPACE --show-all -o name | cut -d'/' -f2); do     for __container in $(kubectl get pod -n $APIC_NAMESPACE $__pod -o jsonpath="{.spec.containers[*].name}"); do         kubectl logs -n $APIC_NAMESPACE $__pod -c $__container &> $LOG_DIR/${__pod}_${__container}.log         kubectl logs --previous -n $APIC_NAMESPACE $__pod -c $__container &> $LOG_DIR/${__pod}_${__container}__previous.log         [ $? -eq 0 ] || rm -f $LOG_DIR/${__pod}_${__container}__previous.log     done done tar -C $LOG_DIR -cz -f apic-logs.tgz

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  Submit the following output/files:

  1. Output from all the commands in step 2 or 3 above.
  2. apiconnect-up.yml file.
  3. Collect apicup plan directory if available by zipping up the plan directory that was used for installation (in case sharing certificates is an issue, skip certs directories). 
  4. For installation issues: Output of failing command when issued with --debug at the end.