Troubleshooting
Problem
User sees the following exception in i2 Analyst's Notebook Premium when clicking the Login icon, or attempting a search that requires connection to the Information Store (Opal). The error occurs before any prompt for credentials.
It is specific to a client machine. Other client machines are connecting successfully.
Message text
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.************** Exception Text **************
System.ArgumentNullException: Value cannot be null.
Parameter name: type
at System.Activator.CreateInstance(Type type, Boolean nonPublic)
at System.Activator.CreateInstance(Type type)
at i2.Notebook.Desktop.ProductAccess.ProductAccessManager..ctor(IntPtr ownerWindowHandle, Int32 localeId)
at i2.Notebook.Desktop.Plugins.DesktopPlugin.InitaliseProductAccess()
at i2.Notebook.Desktop.Plugins.DesktopPlugin.ProductAccessAuthenticated()
at i2.Notebook.Desktop.Support.Controllers.AuthenticationController.<LoginUser>d__26.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at i2.Notebook.Desktop.Support.Commands.AuthenticationCommand.<Execute>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c.<ThrowAsync>b__6_0(Object state)
Resolving The Problem
For the customer experiencing this issue, a "Repair" of the i2 Analyst's Notebook program in Windows resolved it.
If a Repair or Uninstall/Reinstall does not solve this issue, please reach out to IBM i2 Support for further assistance.
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSXVMQ","label":"i2 Analyst's Notebook Premium"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
05 February 2020
UID
ibm11390965