IBM Support

MegaRAID Storage Manager does not detect VMware ESXi host - Servers

Troubleshooting


Problem

When attempting to discover a VMware ESXi host from a MegaRAID Storage Manager (MSM) installation on a guest Operating System (OS), the ESXi host is not detected. Some Windows or Linux hosts in the same subnet are detected correctly. This symptom will occur if MSM is installed on a VMware virtual machine (VM) which has two (2) or more network interfaces. The following is a sample configuration of an affected system. This shows that the virtual machine's local area connection and ESXi's management network are configured on two (2) different subnets. VM Guest OpSys Primary Network Connection IP address 10.10.10.100 Subnet Mask 255.255.0.0 Secondary Network Connection IP address 172.168.10.100 Subnet Mask 255.255.255.0 VMware ESXi 5.x Host Management network IP address 172.168.10.10 Subnet Mask 255.255.255.0

Resolving The Problem

Source

RETAIN tip: H211508

Symptom

When attempting to discover a VMware ESXi host from a MegaRAID Storage Manager (MSM) installation on a guest Operating System (OS), the ESXi host is not detected. Some Windows or Linux hosts in the same subnet are detected correctly.

This symptom will occur if MSM is installed on a VMware virtual machine (VM) which has two (2) or more network interfaces.

The following is a sample configuration of an affected system. This shows that the virtual machine's local area connection and ESXi's management network are configured on two (2) different subnets.

VM Guest OpSys


Primary Network Connection IP address 10.10.10.100
Subnet Mask 255.255.0.0

Secondary Network Connection IP address 172.168.10.100

VMware ESXi 5.x Host

Affected configurations
Subnet Mask 255.255.255.0
Management network IP address 172.168.10.10
Subnet Mask 255.255.255.0

The system is configured with at least one of the following:

  • MegaRAID Storage Manager, any version
  • VMware ESXi 4.1 Installable, any Update
  • VMware ESXi 5.0, any Update
  • VMware ESXi 5.1, any Update

This tip is not system specific.

This tip is not option specific.

Note: This does not imply that the network operating system will work under all combinations of hardware and software.

Please see the compatibility page for more information:

http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/

The system has the symptom described above.

Workaround

There are workarounds, but by default, it is the expected behavior of MegaRAID Storage Manager (MSM) to discover only other servers on the same subnet as the first connection.

Choose one (1) of the following as a workaround.

Workaround 1: Change the primary Internet Protocol (IP) address on the VM so that it is in the same subnet of the ESXi management network.

Change the primary network connection on the VM, to an IP address that is in the same subnet as ESXi's management network, such as the following:

VM Guest OpSys


Primary Network Connection IP address 172.168.10.100
Subnet Mask 255.255.255.0
Secondary Network Connection IP address 10.10.10.100
Subnet Mask 255.255.0.0
VMware ESXi 5.x Host

Workaround 2: For a Windows host, users may change the metric of the secondary network connection so that it is the preferred interface used.
Management network IP address 172.168.10.10
Subnet Mask 255.255.255.0


From the Control Panel, navigate to the network interface properties.

Chose 'Internet Protocol Version 4 (TCP/IPv4)'

Click 'Properties', then on the 'General' tab, click the 'Advanced' button.

To specify a metric, on the IP Settings tab, clear the Automatic metric check box, and then enter a metric of 5 in the Interface Metric field.

Additional information

By default, MegaRAID Storage Manager (MSM) only discovers an ESXi host which is on the same subnet as the primary network connection of the VM.

The first change will move the network connection to the same subnet.

The second change is a tweak to Windows to cause it to use the secondary connection with priority over the first.

Document Location

Worldwide


Operating System

BladeCenter:VMware ESX Server 4

System x:VMware ESX Server 4

BladeCenter:VMware vSphere 5.0

BladeCenter:VMware vSphere 5.0 x64

System x:VMware vSphere 5.0

System x:VMware vSphere 5.0 x64

Lenovo x86 servers:VMware ESX Server 4

Lenovo x86 servers:VMware vSphere 5.0

Lenovo x86 servers:VMware vSphere 5.0 x64


Applicable countries and regions

  • Worldwide
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Document Information

More support for:
BladeCenter->BladeCenter HS20

Operating system(s):
VM

Document number:
863580

Modified date:
18 April 2023

UID

ibm1MIGR-5094146