Troubleshooting
Problem
Catalog page does not show applications after initial setup. For example, check the below screenshot.
Symptom
Catalog page does not load available applications.
Environment
Maximo Application Suite 8.3
Resolving The Problem
In order to resolve the problem you need to restart or delete the catalogapi pod located in mas-<instance_name>-core project (namespace).
E.g. The below steps can be followed:
1) Login into the oc client
2) Change to mas-<instance_name>-core project
$ oc project mas-masInstance-core
3) Locate the catalogapi pod running below command
$ oc get pods
NAME READY STATUS RESTARTS AGE
appsuite-operator-xxxxxx-xxxx 1/1 Running 0 2d18h
masInstance-accapppoints-xxxxxx-xxxx 1/1 Running 0 2d18h
masInstance-admin-dashboard-xxxxxx-xxxx 1/1 Running 0 2d18h
masInstance-catalogapi-xxxxxx-xxxxx 1/1 Running 0 2d18h
.................
4) Delete the catalogapi pod
$ oc delete pod masInstance-catalogapi-xxxxxx-xxxxx
5) A new catalogapi pod will be created and you can check it's status by running
oc get pods -l app=catalogapi
After the pod is in running status you can check the catalog and see if applications are loaded.
Document Location
Worldwide
[{"Type":"SW","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000GoLBAA0","label":"Maximo Application Suite->Installation"}],"ARM Case Number":"TS005345537","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.3.0"}]
Was this topic helpful?
Document Information
Modified date:
06 April 2021
UID
ibm16440463