How To
Summary
In Maximo Application Suite 8.11, a new enhancement was added to retain the details of deleted users. While these users do not appear within the UI or API calls, their data is still present in the mongo database, and now can potentially be restored.
Note that IBM takes no responsibility for data loss or corruption that can occur because of user-performed operation directly against the Mongo database. It is recommended that a proper database backup strategy is in place before you attempt any changes.
Objective
Normally, it is impossible to re-create a MAS user within the UI after they are deleted. This error is reported when the user is re-created:
In order to restore the MAS user, you instead need to run commands directly against your MAS mongo database.
Steps
Once a mongo shell has been opened for your MAS mongo database, you have two options to re-create the user. You can either undelete the specific user to restore the old user, or delete the data record completely allowing you to re-create the user manually.
This first command restores the old user (in this case, user1), making them once again visible within the MAS User Administration UI.
db.User.update({username: "user1"},{$unset: {deleted:""}})
Alternatively, you can run this second command to delete the user from your database. This allows you to re-create the user manually within the UI. Note this command deletes the old user completely, causing their user data to be lost forever.
db.User.deleteMany({username: "user1"})
Document Location
Worldwide
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Document Information
Modified date:
04 December 2023
UID
ibm17087805