Troubleshooting
Problem
Receive error: "BMXAA0029E - You are not authorized to perform this action for this record. Contact your system administrator to request changes to your authorization."
Symptom
1 Go to Users app
Create a user
Enter a password
Enter a default insert site
Go to Groups tab
Add ANYWHERE_ISSUES_RETURNS security group
2 Go to Security Groups application and create a group
Go to Sites tab, enter a site
Go to Applications tab
Filter for Inventory application
Grant Read and Save access
Grant Add/Modify Reservations option
Grant Current Balance option
3 Filter for Inventory Usage application
Grant New Inventory Usage, Read, Save Transaction access
Grant the following signature options:
- Issue and Return
- New Inventory Usage options
- Select Items
- Select Items for Return
- Select Reserved Items
- Change status to Complete
Save the record
Filter for Work Order Tracking application
Grant read only access
Go to Storerooms tab
Enter a site and storeroom
Go to Labor tab
Select Authorize Group for their own labor checkbox
Save the record
4 Log out of Maximo (Desktop)
5 Log in to Maximo Issues Returns application on a mobile device
Site is populated by default
Enter a storeroom
Click Issue Additional Items button
Enter an item
Click Search
Populate Issue To field
Enter a work order
Enter issue quantity
Click Complete
Cause
Diagnosing The Problem
select * from invuse where ((invuseid = 64)) and (exists ( select siteid from siteauth a,groupuser b where a.groupname=b.groupname and b.userid = 'MAY' and a.siteid = invuse.siteid))
Processing failed for OSLCINVUSE. The object structure is 1. The primary object is INVUSE. The key is null.BMXAA0029E - You are not authorized to perform this action for this record. Contact your system administrator to request changes to your authorization.
Run the query with a SQL tool
Output:
Invusenum = 1014
Go to Inventory Usage application, there is an entry shows an entry for ENTERED status
But no entry for COMPLETE status
Resolving The Problem
Go to Issue security group, Applications tab
Filter for Inventory Usage application
Grant access to the following signature options:
Add/Modify reservations (issue reserved items)
Change Status (change inventory usage record to complete)
Change status to Cancelled (in case there is an error, user can click Rollback Error to rollback the transaction)
Create Remaining Usage Lines (insert into inventory usage lines)
Document Location
Worldwide
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Document Information
Modified date:
02 March 2023
UID
ibm16958430