Troubleshooting
Problem
Login to Cognos 8 fails for all Active Directory users when Cognos service is run by LocalSystem. Users are able to login when Cognos service is run by domain user but Active Directory Group memberships do not work at all in Cognos.
Symptom
Error on screen:
CAM-AAA-0036 Unable to authenticate because the credentials are invalid.
Error in cogserver.log:
Logon Failure: The target account name is incorrect.
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Document Information
Modified date:
13 January 2026
UID
swg21446996