Troubleshooting
Problem
Customer is trying to configure Controller Web to connect to Planning Analytics (PA) - specifically, to TM1 Web.
As part of this, they perform the instructions inside the article "Linking to Planning Analytics" by:
- editing the config.js file (located here: ...\ccr_64\frontend )
- replacing {paLink} with the URL for their PA server
After doing the above, they launch Controller Web and see that the Planning Analytics icon Planning Analytics icon is visible in the left pane of the landing page:
However, when they click on that link they receive an error.
Symptom
Link to Planning Analytics not configured
Cause
Defect (reference APAR PH19087) in Controller, which is only triggered when using a NetBIOS name inside 'paLink':
example: http://myserver1:9510/tm1web/
Resolving The Problem
Fix:
Upgrade to Controller 10.4.2 (or later).
Workaround:
Modify the value of the 'paLink' to be a Fully Qualified Domain Name (FQDN).
- example: http://myserver1.mycompany.com:9510/tm1web/
Related Information
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
08 January 2020
UID
ibm11106313