Troubleshooting
Problem
Users cannot login to FEM
Symptom
FEM returns a "LDAP: error code 49 - Invalid Credentials"
Cause
1. The credential of the bind user in one of the Directory Configurations is incorrect.
2. The credential of bootstrap user is incorrect
Diagnosing The Problem
Check for Directory Configuration bind user credential is incorrect
1. Check the ping page and confirm that CE has started successfully with no errors.
2. Attempt to login through FEM with a valid user. If the login fails with a LDAP error 49, at least one of the directory configuration bind user credential is incorrect.
Check for bootstrap user credential is incorrect
1. Check the ping page and confirm that CE has started, but the ping page should give a LDAP error 49.
2. Attempt to login through FEM with a valid user. If the login fails with a LDAP error 49, the bootstrap user crenential is incorrect.
Resolving The Problem
Using a third-party tool, login to the LDAP server with directory configuration bind user credential. If login is unsuccessful, contact an LDAP administrator to get the correct password. If login is successful, the bootstrap or bind user credential is incorrect.
Directory Configuration bind user credential is incorrect
Use the GCDUtil tool to modify the Directory Configuration bind user password
Bootstrap user credential is incorrect
Start CMUI tool, run the bootstrap task to update the bootstrap user credentials, and then redeploy CE.
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Document Information
Modified date:
17 June 2018
UID
swg21429968