Troubleshooting
Problem
Attempts to launch IBM Rational DOORS Web Access components results in the error "No UserDatabase component found under key UserDatabase".
Symptom
The full error message is as follows:
ERROR: org.apache.catalina.startup.Catalina - Catalina.start: LifecycleException: No UserDatabase component found under key UserDatabase
Cause
You have insufficient access rights on Microsoft Windows while running or installing Rational DOORS Web Access.
Resolving The Problem
To resolve the issue:
- Reinstall Rational DOORS Web Access with the Microsoft Windows local Administrator account
- Start the components in the following order:
- Broker
- Interop
- Server
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"1.4;1.4.0.1;1.4.0.2;1.4.0.3;1.4.0.4;1.4.0.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":null,"Platform":[{"code":"","label":null}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21596260