Troubleshooting
Problem
The launch of Safety from MAS as a regular user spins and never loads.
![image 8042](/support/pages/system/files/inline-images/image_8042.png)
Users must have the Administrator role in MAS to be able to launch Safety.
Resolving The Problem
Users must have the Administrator role in MAS to be able to launch Safety. If a user was created with the User role, they should be deleted and recreated with an Administrator role.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000GoDCAA0","label":"Maximo Safety"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.3.0"}]
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Document Information
Modified date:
29 January 2021
UID
ibm16409862