Troubleshooting
Problem
Attempting to open a folder with a long folder name results in the error "DOORS has encountered a problem and needs to close... " in IBM Rational DOORS.
Symptom
A DOORS message window appears "DOORS has encountered a problem and needs to close. We are sorry for the inconvenience." Click the Close button shuts down DOORS.
For more information select the 'click here' the link
To view the technical details about the error report select the 'click here' the link
Cause
This has been identified as a product defect under APAR PM16760
Environment
Resolving The Problem
Workaround: To prevent this from occurring use names with less than 800 characters
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.2.0.4;9.2.0.3;9.2.0.2;9.2.0.1;9.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Was this topic helpful?
Document Information
Modified date:
01 May 2020
UID
swg21440579