Troubleshooting
Problem
When executing the Cognos installer on a Linux,Aix server the installer fails to run the following error:
Preparing to install...
Extracting the JRE from the installer archive...
Unpacking the JRE...
Extracting the installation resources from the installer archive...
Configuring the installer for this system's environment...
Launching installer...
JRE libraries are missing or not compatible....
Exiting...."
Symptom
The installer will fail to run despite the correct prerequisite libraries are installed on the server
Cause
A temporary directory is not created on the server.
A temporary directory needs to be created with super user permissions.
Environment
Linux
AIX
Resolving The Problem
1. Type these command in the terminal:
a. sudo su
b. cd /
c. mkdir tmp2
d. IATEMPDIR=/tmp2
e. export IATEMPDIR
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"Cognos Analytics Installer","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"Cognos Analtyics 11.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
24 April 2019
UID
ibm10882414