Question & Answer
Question
While trying to run consoleLogCollector.sh script to collect all DASH logs the following error message is thrown:
grep: @TIP_HOME@/properties/.tipinfo
Answer
This could happen if consoleSetupEnv.sh file located under the following directory /opt/IBM/JazzSM/ui/bin/consoleSetupEnv.sh got corrupted and doesn't point to the correct TIP_HOME path.
The solution consists in following the below steps:
1) Take a backup of this file:
/opt/IBM/JazzSM/ui/bin/consoleSetupEnv.sh
2) Edit /opt/netcool/JazzSM/ui/bin/consoleSetupEnv.sh file and change right at the beginning of the file as follows:
from:
TIP_HOME=@TIP_HOME@
to:
TIP_HOME=/opt/IBM/JazzSM/u
(replace with the correct JazzSM/ui path directory)
3) Save the file and try to run /opt/IBM/JazzSM/ui/bin/consoleLogCollector.sh script again.
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEKCU","label":"Jazz for Service Management"},"ARM Category":[{"code":"a8m50000000CaZ0AAK","label":"DASH->DASH UI Services - Administering and Troubleshooting DASH"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB45","label":"Automation"}}]
Product Synonym
DASH
Was this topic helpful?
Document Information
Modified date:
07 May 2020
UID
ibm16206790