Technical Blog Post
Abstract
ITM Agent Insights: Exporting Content Store in TCR
Body
In several instances many TCR users upgrade from 2.X to 3.X release. The one thing that is useful in such scenarios is to migrate the content store. I will highlight these steps with screenshots in the following post:
- Login to the reporting portal, ensure the report is part of My Folders for test users
- Click Launch > Administration
- Select Configuration
- Under this selection go to Content Administration
- Click "New Export" icon
- Enter a suitable name for the backup folder
- Make the highlighted selections on the next screen
- Select the earlier archived package
- Click "Set the encryption password" and enter the password on the next screen
- Click Next
- Select the option "Save and run once", then click Finish
- Click Run
- Select the check boxes as shown below and then click OK
- The next screen shows the status of the run. It is important to ensure there are no failure messages. In the case highlighted, the documented message means user information cannot be exported and will need to be manually created on the target machine
- Navigate to the C:\IBM\tivoli\tipv2Components\TCRComponent\cognos\deployment. Copy the Contentstorebackup.zip file and move it to new machine where TCR 3.X (Jazz for Service Management - JazzSM) is installed
- The default JazzSM location where the file needs to be moved is: C:\IBM\JazzSM\reporting\cognos\deployment\ Contentstorebackup.zip
- Create the same test user in the JazzSM WAS console. Assign the tcrportaloperator role to the test user
- Open reporting and choose the import option. Select the exported Content store
- Click Next
- Enter the encryption password and click OK
- Click Next
- Select the check box "user account information" and click Next
- Click Finish
- On the next screen choose Run. Select the check box "View the details of this import after closing this dialog box", then click OK
- Select Refresh if the data does not appear
- Click OK when import finishes
- Login as test user and check reports under My Folders
Once you complete the steps listed above the Content Store will be successfully transferred in the new TCR 3.X environment. Happy Export.
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UID
ibm11084887