Troubleshooting
Problem
When you open the help from within the IBM Rational DOORS client and click an external URL, an error message is displayed: This program cannot display the webpage
Symptom
The error message is
This program cannot display the webpage
Diagnosing The Problem
This has been reported with Rational DOORS 9.5 on all operating systems.
Resolving The Problem
If you can access the Internet, you can open the Rational DOORS 9.5 Information Center at:
http://pic.dhe.ibm.com/infocenter/doorshlp/v9r5/index.jsp.
If you cannot access the internet, use an external browser, for example Firefox or Internet Explorer.
- Open the help.
- In the help window, click File > Preferences.
- In the Open help contents drop-down menu, select In an external browser.
- Click Web Browser.
- Click Use external web browser, and then select the web browser from the list.
- Click OK, and the information center is automatically displayed in the selected web browser.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Documentation","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21619406