Troubleshooting
Problem
Attempts to load inventory do not create inventory activity records in IBM Sterling Order Management.
Symptom
Steps to reproduce:
- Load the item inventory
- Calling sync load inventory.
Sterling is not creating inventory activity records.
Diagnosing The Problem
This is a 3 step process - Load, Sync, Adjust.
adjustInventory creates activities. Load will have the snapshot details. Sync will compare that snapshot (from temp table) with what's there in supply table and sync will raise event(s) for the differences.
These events will call adjustInventory. adjustInventory will make the adjustment of the difference and create activity.
Only if item is being monitored, it will create activity
If item is monitored at node or network level, activity will be created
Resolving The Problem
For the node. On item, Set monitor rule that should be used for network or node level (or both).
If either one of these are set, product will create activity only if activity doesn't already exist.
In the logs check for YFS_INVENTORY_ACTIVITY records. If you see select for YFS_INVENTORY_ACTIVITY and no insert, this means activity was already there. If you do not see select, it may mean that item has not been configured to do monitoring.
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Document Information
Modified date:
10 May 2022
UID
swg21688540