Troubleshooting
Problem
SSO has been set up but, every time a user tries to reach the site, there is an error message "Invalid Login Response" although no credentials have been entered.
Symptom
Unable to login to Cognos with SSO enabled.
Cause
The Application name does not match the name used within the URL rewrite rules.
Diagnosing The Problem
Ensure URL rewrite rules contain the correct application name.
Resolving The Problem
In IIS under the default website, there is the name of the application which was created in order to run SSO. In this example, this will be referred to as ibmcognos1
Click on the application name, ibmcognos1, select the' bi' folder and select the 'URL Rewrite' option.
For each of the following rules:
SSO Login, Legacy SSO, Event Studio and/or Report Viewer
go into the details, they should all contain a rewrite rule.
For example, in the case the SSO Login, the rewrite should be:
/ibmcognos1/sso/cisapi/bi/v1/login
All the rewrite rules must include the correct application name.
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Document Information
Modified date:
15 June 2018
UID
swg22012485