Troubleshooting
Problem
User runs (any) standard. The report tries to render (using the default 'html' format). An error appears.
Symptom
Internet Explorer Script Error
An error has occurred on the script of this page
Line: 32
Char: 7
Error: CMainWnd is undefined
Code: 0
URL: http:// "servername" /cognos8/cgi-bin/cognos.cgi
Resolving The Problem
Disable the Script Debugging for Internet Explorer.
Steps:
If only one user receives this problem/error, then the easiest solution is for them to:
1. Launch Microsoft Internet Explorer
2. Click "Tools - Internet Options"
3. Click "Advanced"
4. Scroll down to 'Browsing'
5. Tick the box 'Disable script debugging (Internet Explorer)'
6. If the above does not solve the problem, try ticking the box 'Disable script debugging (Other)'
TIP: If deploying the Controller client via Citrix, it may be easier to implement the above change via a Microsoft Active Directory GPO policy (instead of manually).
Related Information
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Document Information
Modified date:
15 June 2018
UID
swg21396213