Troubleshooting
Problem
When installing over an existing Cognos installation, an error message saying that "the install location already exists" is returned.
Cause
The full path to the Cognos installation is not specified. For example, the path "C:\Program Files\ibm\cognos" is specified, but the full installation path is "C:\Program Files\ibm\cognos\analytics".
Diagnosing The Problem
Check whether the full path to the Cognos installation is specified.
Resolving The Problem
To resolve the issue, specify the full path to the Cognos installation. For example, "C:\Program Files\ibm\cognos\analytics".
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6sAAC","label":"Installation\/Configuration-\u003ECognos Configuration"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Was this topic helpful?
Document Information
Modified date:
07 February 2022
UID
ibm16554206