IBM Support

Installation of Client Access Fails with "Unable to read current version key"

Troubleshooting


Problem

This typically occurs if a version of Client Access was installed at some time or an unsuccessful installation occurred. A message during installation will state that the current version key can not be read or is unavailable.

Resolving The Problem

This typically occurs if a version of Client Access was installed at some time or an unsuccessful installation occurred.

To resolve this problem, you can delete the Client Access key from the registry:

Windows 64 bit location

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\IBM\Client Access

Windows 32 bit location

HKEY_LOCAL_MACHINE\SOFTWARE\IBM\Client Access

If this does not resolve the issue, you should contact IBM i Global Support.

[{"Type":"MASTER","Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG60","label":"IBM i"},"Platform":[{"code":"PF012","label":"IBM i"}],"Version":"6.1.0"}]

Historical Number

661031426

Document Information

Modified date:
18 December 2019

UID

nas8N1010515

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