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Installation of ClearCase on Windows results in "The procedure entry point could not be located in the dynamic link library MSVCRT.dll" error

Troubleshooting


Problem

Attempts to install IBM Rational ClearCase or ClearCase LT on Microsoft Windows results in functionality only working from the command line.

Symptom

Attempts to run ClearCase Explorer (or any GUI) after installing ClearCase or CCLT on a Windows 2000 (SP4) host results in the following error:

Cause

This is a Microsoft Operating system issue.

There are two DLLs possibly causing this problem:

  • msvcrt.dll

  • msvcirt.dll

Microsoft reports the cause as follows:
  1. This behavior may occur if you install a third-party program that replaces some of the Windows dynamic-link library (DLL) files with those of a different version.

  2. This issue may occur if you replaced the Msvcrt.dll file with a third-party version that does not contain the _resetstkoflw (recovery from stack overflow) function.

Resolving The Problem

Copy the DLLs (msvcrt.dll and msvcirt.dll) from a good machine (one where ClearCase is installed and the GUIs function normally) to the problem machine and restart. This should resolve the issue.

Note: Consult the Microsoft Knowledge Base articles in the related information section of this technote for more information and assistance with resolving this issue.

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Document Information

Modified date:
16 June 2018

UID

swg21258967

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