Troubleshooting
Problem
When choosing to perform an Easy Install in Cognos Analytics 11, although the wizard states the installation was completed successfully. When navigating to <cognos_location>\Informix, it is confirmed empty and when testing the content store in Cognos Config it returns "[ERROR] Content Manager is unable to connect to the content store ...."
Cause
The user chose to point the easy install to a directory in a Drive different than Drive C in Windows. By design, there is a limitation in the Informix ifxdeploy utility that causes the installation to fail when the target directory is located in a drive with Short File Names disabled which is the case by default for all drives other then C in Windows (created manually).
Resolving The Problem
There are two possible resolutions:
A: Either re-perform the install in Drive C.
B: Or, uninstall Cognos and enable Short File Names in the desired drive, you can do so by following the steps below (this is a suggestion, if it didn't work please refer to Windows documentation/support):
- Open CMD (ensure to run as administrator)
- Let's assume the chosen drive is D, use the file system utility command to find out the current status of Short File Name in it. The command format is the following: fsutil 8dot3name query D:
If Short File Name is disabled, the output will be similar to the one below:
The volume state is: 1 (8dot3 name creation is disabled).
The registry state is: 2 (Per volume setting - the default).
Based on the above two settings, 8dot3 name creation is disabled on d: - To enable SFN, execute the following command: fsutil 8dot3name set D: 0
- If done successfully, you should get this response: Successfully set 8dot3name behaviour.
- You can double check by re-executing the command from step 2... The output now will be similar to the one below:
The volume state is: 0 (8dot3 name creation is enabled).
The registry state is: 2 (Per volume setting - the default).
Based on the above two settings, 8dot3 name creation is enabled on c:
Now, re-install Cognos and it Informix should install successfully.
Document Location
Worldwide
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Document Information
Modified date:
16 January 2020
UID
ibm10871638