Fix Readme
Abstract
README documentation for IBM Tivoli Monitoring for Version 6.3.0 Fix Pack 7 Service Pack 7 including installation-related instructions, prerequisites, corequisites, and list of fixes.
Content
- IBM Tivoli Monitoring version 6.3.0 Fix Pack 7 Service Pack 7 is intended to be applied to an existing 6.3.0 Fix Pack 7 (or 6.3.0 Fix Pack 7 plus prior service pack) install base. However, installing via Service Pack 7 allows for OS Agents running versions prior to 6.3.0 Fix Pack 7 (e.g. 6.3.0 Fix Pack 5) to be upgraded directly to the Interim Fix version included. Also for the OS agents, a pristine install is available via either remote deploy or the exportbundles option of tacmd:
LZ Monitoring Agent for LinuxOS (6.30.07.07)
NT Monitoring Agent for Windows OS (6.30.07.06)
UX Monitoring Agent for UNIX OS (6.30.07.08)
A4 Monitoring Agent for i5/OS (6.30.07.03)
Agentless Monitoring for Windows Operating Systems (r2) (06.30.07.04)
Agentless Monitoring for AIX Operating Systems (r3) (06.30.07.04)
Agentless Monitoring for Linux Operating Systems (r4) (06.30.07.04)
Agentless Monitoring for HP-UX Operating Systems (r5) (06.30.07.04)
Agentless Monitoring for Solaris Operating Systems (r6) (06.30.07.04)
See technote ITM OS Agents: Installing maintenance via Interim Fix or Service Pack for more information.
Service Pack 7 includes the latest System Monitoring Agents agents at the following levels:
System Monitoring Agent for Linux OS (LZ) 06.30.07.07
System Monitoring Agent for Windows OS (NT) 06.30.07.06
System Monitoring Agent for UNIX OS (UX) 06.30.07.08
Service Pack 7 includes latest IBM Tivoli Monitoring Event Synchronization Component at version 3.0.0.8. Also included is an update for the "embedded WebSphere® Application Server" from v8 to WebSphere® Application Server v8.5.5.16
Note: Before applying the WebSphere® update, please confirm that your environment supports v8.5.5 (See System Requirements for WebSphere Application Server v8.5.5) - This is a cumulative service pack for ITM Tivoli Monitoring, Version 6.3.0 Fix Pack 07. This service pack is provided as an official maintenance release and contains updates for Server components, shared components, and OS Agents.
- The Java Runtime Environment (JRE) packages that are shipped with IBM Tivoli Monitoring have been upgraded to the following:
- 1.8.0 SR6 FP25 for CANDLEHOME on AIX, Linux, Solaris amd64 and Windows.
For AIX 6.1 oslevel -r less than TL7 (6100-07) and AIX 7.1 oslevel -r less than TL3 (7100-03) and for Linux RHEL < 6.0 and SLES < 11.1 the following will be installed:
1.7.0 SR10 FP80
- 1.8.0 SR6 FP20 for CANDLEHOME on HP-UX ia64
- 1.7.0 SR10 FP55 for CANDLEHOME on HP-UX PA-Risc
- 1.7.0 SR10 FP80 for CANDLEHOME on Solaris Sparc
- 1.8.0 SR6 FP25 or 1.7.1 SR4 FP80 for Tivoli Enterprise Portal (TEP) browser clients (See Additional installation updates)
- 1.8.0 SR6 FP25 for CANDLEHOME on AIX, Linux, Solaris amd64 and Windows.
- For new platform support (see New Features), this service pack can be used to patch copies of 630 FP7 pristine install media (see here).
- Please be sure to read the section "Prior to installation" before proceeding with this installation.
- Some APAR fixes in this maintenance release require you to take manual steps in order to apply them. Refer to this Technote for information and guidelines
ITM Version 6 MDV APAR Critical Installation Instructions
Contents
Download information
Prerequisites and corequisites
Known issues
Known limitations
Installation information
Prior to installation
Installing
Performing the necessary tasks after installation
Additional installation updates
Troubleshooting installation problems from the Support site
New Features
Documentation Updates
List of fixes
Copyright and trademark information
Document change history
Download Information
Information on downloading IBM Tivoli Monitoring Version 6.3.0 Fix Pack 7 Service Pack 7:
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 7 (6.3.0.7-TIV-ITM-SP0007)
Prerequisites and corequisites
The service pack should be applied to an existing IBM Tivoli Monitoring 6.3.0 Fix Pack 7 or 6.3.0 Fix Pack 7 with Service pack installation. 6.3.0 Fix Pack 7 is available as both a pristine and upgrade install:
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)
The System Monitoring Agents can be installed pristine, or over any existing System Monitoring Agent installation.
- Interim fix 6.3.0.7-TIV-ITM-IF0009-IJ32650 addresses possible issue with LDAP and HUB TEMS as documented here:
https://www.ibm.com/support/pages/node/6453137 - Since service pack 6 the Microsoft Visual C++ Redistributable (runtimes) used for IBM Tivoli Monitoring for both 32 and 64 bit components on Windows, where updated from VC++ 7.1 (32-bit) and VC++ 9.0 (64-bit) to VC++ 12.0 (both 32 and 64 bit). The installation will automatically install it if it's not already installed. However the service pack only includes the components included with the IBM Tivoli Monitoring platform as listed in the Components of the monitoring architecture in the IBM Tivoli Monitoring Installation guide. Other IBM Tivoli Monitoring agents (ITM 6.x Product codes) are still to be rebuilt and updated to the newer runtimes and may not work correctly when the service pack is applied on the same windows systems as those agents. Please check the Agent compatibility with IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 7 document before applying this service pack.
- Remote deploy installs (createnode, updateagent) may fail for Red Hat Enterprise Linux 6 releases. Please ensure you have the latest available ksh rpm for your system if the remote deployment fails and try again or try local installation.
Known limitations
- Red Hat Enterprise Linux 8 for IBM System z no longer supports 31-bit applications. This prevents the Tivoli Enterprise Portal Server (TEPS or cq) component on original IBM Tivoli Monitoring 6.3.0 Fix Pack 7 media from being installable on Red Hat Enterprise Linux 8 for IBM System z. This service pack provides updates to allow TEPS installation by following the steps listed here Updating 630 Fix Pack 7 pristine...
- IBM Java 8 does not work with Windows Server 2008 (NT 6.0). Please do not install this service pack on a Windows Server 2008 system. (Windows Server 2008 R2 is ok). Please note that Windows Server 2008 and Windows Server 2008 R2 both go end of support on January 14, 2020
Installation information
Prior to installation
Before proceeding with the installation process, please make note of these important points:
- Assign CANDLEHOME environment variable (Unix/Linux only)
Before installing this service pack on Unix systems, make sure that the
environment variable $CANDLEHOME is set to the IBM Tivoli Monitoring
installation directory.
Note: The directory /opt/IBM/ITM is the default installation directory.
For example:
> CANDLEHOME=/opt/IBM/ITM
> export CANDLEHOME
- Transfer the appropriate archive file:
6.3.0.7-TIV-ITM-Linux-SP0007.tar.gz - IBM Tivoli Monitoring Base and Base Agents for all supported Linux platforms
6.3.0.7-TIV-ITM-Tools-SP0007.tar.gz - IBM Tivoli Monitoring Tools
6.3.0.7-TIV-ITM-Unix-SP0007.tar.gz - IBM Tivoli Monitoring Base and Base Agents for all supported Unix platforms
6.3.0.7-TIV-ITM-Windows-SP0007.zip - IBM Tivoli Monitoring Base and Base Agents for all supported Windows platforms
to a temporary directory on the system that contains the code to be updated. For the purpose of this README,
the symbol <TEMP> represents the fully qualified path to this directory.
Note: On Windows, this includes the drive letter.
Expand the archive file using the tar command on Unix/Linux systems or
an unzip utility on Windows systems. This creates a directory
structure that contains fixes for all of the supported platforms. - As a best practice, it is recommended that all running IBM Tivoli Monitoring processes be stopped manually prior to performing an upgrade from a previous version or maintenance level to this service pack level. For systems with TEMS or TEPS installed, the service pack installer will not allow installation until the TEMS and/or TEPS are stopped. While the upgrade installer will attempt to stop all other running processes, there are times when a running process will fail to stop and lead to unexpected upgrade failures if the upgrade is allowed to continue. If any process fails to stop during a manual shutdown, restart the system before proceeding with the upgrade.
- Before upgrading, execute the cinfo/KinCInfo command per the instructions in the section entitled Validating what you installed. After the install completes, this will help in validating the installation. Once you complete the install, continue with the next section entitled Performing the necessary tasks after installation.
- The following information applies to users upgrading on Unix or Linux using a non-root userid for the management server, portal server or any ITM / ITCAM agent. You can use any non-root userid that you want to, as long as that userid has been created. You must use the same userid as was used for the original installation, or the root userid. These steps specify using the itmuser userid and itmgrp group and that the userid and group have been created.
1. Perform the management server, portal server or ITM/ITCAM agent upgrade as user itmuser.
2. After the installation completes, run "SetPerm -a" as user root.
3. When updating the management server:
1. If Management server security was enabled, run "SetPerm -s" as user root to re-enable management server security.
2. Add application support to the hub management server.
4. When updating the portal server:
1. Configure the portal server as user root (this step will run InstallPresentation and add application support on the portal server).
2. Execute the following command as user root to change the ownership of all files in $CANDLEHOME to user itmuser and group itmgrp:
chown -Rf itmuser:itmgrp $CANDLEHOME
3. Run "SetPerm -a" as root user again
5. Start the management server, portal server or ITM/ITCAM agent as user itmuser.
- The following information applies to users upgrading on Windows systems.
Ensure you are logged on locally to the Windows machine with a userid that has administrator rights. - The following are recommended steps to facilitate recovery of the Tivoli Enterprise Management Server (TEMS) or the Tivoli Enterprise Portal Server (TEPS) in the case where problems are encountered during the installation of this service pack.
Management Server
-
Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.
Portal Server
-
Run the migrate-export.bat (Windows) or migrate-export.sh (Unix/Linux) to backup the contents of the portal server database. This snapshot will allow for recovery of the database back to the point prior to installing this service pack maintenance.
-
Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.
-
Installing
addition to OS and other agents.
(NOTE: System must already be updated to 630 Fix Pack 7 for the above components)
1. For Linux installs:
cd <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0007
./sppatch -h $CANDLEHOME -i `pwd`
2. For Unix installs:
cd <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0007
./sppatch -h $CANDLEHOME -i `pwd`
3. For Windows installs:
cd /d <TEMP>/6.3.0.7-TIV-ITM-Windows-SP0007/
sppatch.exe -h %CANDLE_HOME% -i %cd%
If the patch installs successfully, sppatch should return the following
message:
"Command completed successfully"
-----------------------------------
Systems without any of AS MS CQ SH CW or CJ components can be directly updated
from a version earlier than 630 Fix Pack 7 directly to Version 630 Fix Pack 7 Service
Pack 7 for the following included components:
LZ NT UE UX AX/GL GS JR/JM CI AC R2 R3 R4 R5 R6
Note: This will update the OS agent as well as the components listed
above that are currently installed1
1. For Linux installs:
cd <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0007
./sppatch -h $CANDLEHOME -i kui_<platform>_tecm_if0013.tar
where <platform> is as reported for the "Product (ui)" line from running:
$CANDLEHOME/bin/cinfo -p ui
e.g.
# $CANDLEHOME/bin/cinfo -p ui
*********** Wed Apr 3 17:36:00 EDT 2019 ******************
User: root Groups: system bin sys security cron audit lp idsldap
Host name : itmmtvh4-6 Installer Lvl:06.30.07.00
CandleHome: /opt/IBM/ITM
***********************************************************
Platform codes:
lx8266 : Current machine
>>>> lx8266 : Product (ui)
tmaitm6/lx8266 : CT Framework (ax)
2. For Unix installs:
cd <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0007
./sppatch -h $CANDLEHOME -i kui_<platform>_tecm_if0013.tar
where <platform> is as reported for the "Product (ui)" line from running:
$CANDLEHOME/bin/cinfo -p ui
e.g.
# $CANDLEHOME/bin/cinfo -p ui
*********** Wed Apr 3 17:36:00 EDT 2019 ******************
User: root Groups: system bin sys security cron audit lp idsldap
Host name : itmmtlpm2 Installer Lvl:06.30.07.00
CandleHome: /opt/IBM/ITM
***********************************************************
Platform codes:
aix536 : Current machine
>>>> aix536 : Product (ui)
tmaitm6/aix536 : CT Framework (ax)
3. For Windows installs:
cd <TEMP>/6.3.0.7-TIV-ITM-Windows-SP0007/
sppatch.exe -h %CANDLE_HOME% -i kui_winnt_tecm_if0013.cab
If the patch installs successfully, sppatch should return the following
message:
"Command completed successfully"
Performing the necessary tasks after installation
For Linux:
- If system has a TEMS and/or a TEPS installed:
cd <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0007
./sp-postinst -h $CANDLEHOME
- If system has a TEMS and/or a TEPS installed:
cd <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0007
./sp-postinst -h $CANDLEHOME
For Windows:
- If system has a TEPS installed:
cd <TEMP>\6.3.0.7-TIV-ITM-Windows-SP0007
sp-postinst.bat
- If the TEPS system has already been updated to Websphere/HTTP v8.5.5.x via a previous service pack installation you do not need to update it again. Additional updates for the IBM Tivoli Monitoring Websphere Application and IBM HTTP Server are provided as upgrade patches
- Before applying the WebSphere® update, please confirm that your environment supports v8.5.5 (See System Requirements for WebSphere Application Server v8.5.5)
- You must install this package with the same userid that you originally used to install the portal server. If you are unsure of the
- Back up your <CANDLEHOME> directory
- Use your local procedures to stop the portal server and the eclipse help server
- Perform the uplift:
Linux:
cd <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0007
$CANDLEHOME/bin/wasihs855uplift.sh -h $CANDLEHOME -i `pwd`
AIX:
cd <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0007
$CANDLEHOME/bin/wasihs855uplift.sh -h $CANDLEHOME -i `pwd`
Windows:
cd <TEMP>\6.3.0.7-TIV-ITM-Windows-SP0007
wasihs855uplift -h %CANDLE_HOME% -i %cd% - Use your local procedures to restart the portal server
Validating what you installed
You can validate your installation by running the KinCInfo command on Windows systems or the cinfo command on Linux or Unix systems. If you run these commands before and after your upgrade, you can clearly see the component versions that have changed.
For service pack fixes, only components that have been updated during this release have the latest listed level. Note that the version number can be different across components depending on the level of maintenance included. If a component has not been updated, the command will report the GA version. There is no need to upgrade this component if your system is at the listed level, the install programs will automatically handle this.
Note: The KinCInfo and cinfo command output examples in the sections that follow show all service pack components that can be updated (highlighted). If you do not have all of these components installed, then components not installed will not be displayed in the output of these commands.
Sample output for the KinCInfo command on Windows systems
The following example shows the output of the KinCInfo -t command on a Windows server.
************ Monday, March 15, 2021 08:03:43 AM ************* User : Administrator Group : NA Host Name : STYMIES1 Installer : Ver: 063007130 CandleHome : C:\IBM\ITM Installitm : C:\IBM\ITM\InstallITM ************************************************************* ...Product Inventory PC PRODUCT DESC PLAT VER BUILD INSTALL DATE AC KAC(64-bit) CMA/32/64 Bit Agent Compatibility Package WIX64 06.30.07.13 202103121330 20210313 0817 CJ TEPD App Support/Tivoli Enterprise Portal Desktop Clien WIX64 06.30.07.08 sp7 20200608 1007 CQ KCQ(64-bit) CMA/Tivoli Enterprise Portal Server Agent WIX64 06.30.07.09 sp7 20200608 1007 CQ TEPS App Support/Tivoli Enterprise Portal Server WIX64 06.30.07.09 sp7 20200608 1007 CW TEPB App Support/Tivoli Enterprise Portal Browser Clien WINNT 06.30.07.09 sp7 20200608 1007 GL KGL(64-bit) CMA/Tivoli Enterprise Monitoring Agent Fram WIX64 06.30.07.15 d1071a 20210313 0817 GL KGL(32-bit) CMA/Tivoli Enterprise Monitoring Agent Fram WINNT 06.30.07.15 d1071a 20210313 0817 HD KHD(64-bit) CMA/Warehouse Proxy Agent WIX64 06.30.07.07 d1071a 20210313 0817 KF KKF(32-bit) IEH/IBM Eclipse Help Server WINNT 06.30.07.00 d6276a 20200608 1007 MS TEMS App Support/Tivoli Enterprise Monitoring Server WIX64 06.30.07.09 sp7 20200608 1007 NT KNT(64-bit) CMA/Monitoring Agent for Windows OS WIX64 06.30.07.06 10571 20210313 0817 PA KPA(32-bit) CMA/Tivoli Performance Analyzer WINNT 06.30.07.00 63341 20200608 1007 R2 KR2(32-bit) CMA/Agentless Monitoring for Windows Operat WINNT 06.30.07.04 202103011115 20210313 0817 R3 KR3(32-bit) CMA/Agentless Monitoring for AIX Operating WINNT 06.30.07.04 202103011119 20210313 0817 R4 KR4(32-bit) CMA/Agentless Monitoring for Linux Operatin WINNT 06.30.07.04 202103011122 20210313 0817 R5 KR5(32-bit) CMA/Agentless Monitoring for HP-UX Operatin WINNT 06.30.07.04 202103011125 20210313 0817 R6 KR6(32-bit) CMA/Agentless Monitoring for Solaris Operat WINNT 06.30.07.04 202103011128 20210313 0817 SY KSY(64-bit) CMA/Summarization and Pruning Agent WIX64 06.30.07.08 d1071a 20210313 0817 UE KUE(32-bit) CMA/Tivoli Enterprise Services User Interfa WINNT 06.30.07.09 d1071a 20210313 0817 PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE IN Install INS/Windows Install Component WINNT 06.30.07.13 202103121330 20210313 0817 IN TEPD INS/TEP Desktop Windows Install Component WINNT 06.30.07.00 201612161149 20200608 1007 IN TEMS INS/TEMS Windows Install Component WINNT 06.30.07.00 201612161149 20200608 1007 IN TEPS INS/TEP Server Windows Install Component WINNT 06.30.07.00 201612161149 20200608 1007 IN TEMA(32-bit) INS/ITM 6.x Agent Install Component WINNT 06.30.07.13 202103121330 20210313 0817 IN TEMA(64-bit) INS/ITM 6.x Agent Install Component Extens WINNT 06.30.07.00 201612161149 20200608 1007 A4 TEMS App Support/Monitoring Agent for i5/OS WICMS 06.30.07.03 10601 20210313 0817 A4 TEPS App Support/Monitoring Agent for i5/OS WICNS 06.30.07.03 10601 20210313 0817 A4 TEPB App Support/Monitoring Agent for i5/OS WIXEB 06.30.07.03 10601 20210313 0817 A4 TEPD App Support/Monitoring Agent for i5/OS WIXEW 06.30.07.03 10601 20210313 0817 AS KAS(64-bit) CAS/Tivoli Enterprise Monitoring Automation WIX64 06.30.07.08 sp7 20200608 1007 GS KGS(64-bit) GSK/IBM GSKit Security Interface WIX64 08.00.55.17 d1067a 20210313 0817 GS KGS(32-bit) GSK/IBM GSKit Security Interface WINNT 08.00.55.17 d1067a 20210313 0817 HD TEMS App Support/Warehouse Proxy WICMS 06.30.07.07 d1071a 20210313 0817 HD TEPS App Support/Warehouse Proxy WICNS 06.30.07.07 d1071a 20210313 0817 HD TEPB App Support/Warehouse Proxy WIXEB 06.30.07.07 d1071a 20210313 0817 HD TEPD App Support/Warehouse Proxy WIXEW 06.30.07.07 d1071a 20210313 0817 II TEPS App Support/IBM Installation Manager WICNS 01.91.00.00 d1067a 20210313 0817 IT TEPS App Support/TEC GUI Integration WICNS 06.30.07.00 d6276a 20200608 1007 IT TEPB App Support/TEC GUI Integration WIXEB 06.30.07.00 d6276a 20200608 1007 IT TEPD App Support/TEC GUI Integration WIXEW 06.30.07.00 d6276a 20200608 1007 IU TEPS App Support/IBM HTTP Server WICNS 08.55.16.00 d6276a 20210313 1049 IW TEPS App Support/Tivoli Enterprise Portal Server Extens WICNS 08.55.16.00 d6276a 20210313 1046 JM KJM(64-bit) JVM/Embedded JVM WIX64 08.06.25.00 202102181324 20210313 0817 JM KJM(32-bit) JVM/Embedded JVM WINNT 08.06.25.00 202102181324 20210313 0817 JM TEPB App Support/Embedded JVM - TEP Browser Client WIXEB 08.06.25.00 202102181324 20210313 0817 LZ TEMS App Support/Monitoring Agent for Linux OS WICMS 06.30.07.07 10671 20210313 0817 LZ TEPS App Support/Monitoring Agent for Linux OS WICNS 06.30.07.07 10671 20210313 0817 LZ TEPB App Support/Monitoring Agent for Linux OS WIXEB 06.30.07.07 10671 20210313 0817 LZ TEPD App Support/Monitoring Agent for Linux OS WIXEW 06.30.07.07 10671 20210313 0817 NT TEMS App Support/Monitoring Agent for Windows OS WICMS 06.30.07.06 10571 20210313 0817 NT TEPS App Support/Monitoring Agent for Windows OS WICNS 06.30.07.06 10571 20210313 0817 NT TEPB App Support/Monitoring Agent for Windows OS WIXEB 06.30.07.06 10571 20210313 0817 NT TEPD App Support/Monitoring Agent for Windows OS WIXEW 06.30.07.06 10571 20210313 0817 PA TEMS App Support/Tivoli Performance Analyzer WICMS 06.30.07.00 63341 20200608 1007 PA TEPS App Support/Tivoli Performance Analyzer WICNS 06.30.07.00 63341 20200608 1007 PA TEPB App Support/Tivoli Performance Analyzer WIXEB 06.30.07.00 63341 20200608 1007 PA TEPD App Support/Tivoli Performance Analyzer WIXEW 06.30.07.00 63341 20200608 1007 R2 TEMS App Support/Agentless Monitoring for Windows Opera WICMS 06.30.07.04 202103011115 20210313 0817 R2 TEPS App Support/Agentless Monitoring for Windows Opera WICNS 06.30.07.04 202103011115 20210313 0817 R2 TEPB App Support/Agentless Monitoring for Windows Opera WIXEB 06.30.07.04 202103011115 20210313 0817 R2 TEPD App Support/Agentless Monitoring for Windows Opera WIXEW 06.30.07.04 202103011115 20210313 0817 R3 TEMS App Support/Agentless Monitoring for AIX Operating WICMS 06.30.07.04 202103011119 20210313 0817 R3 TEPS App Support/Agentless Monitoring for AIX Operating WICNS 06.30.07.04 202103011119 20210313 0817 R3 TEPB App Support/Agentless Monitoring for AIX Operating WIXEB 06.30.07.04 202103011119 20210313 0817 R3 TEPD App Support/Agentless Monitoring for AIX Operating WIXEW 06.30.07.04 202103011119 20210313 0817 R4 TEMS App Support/Agentless Monitoring for Linux Operati WICMS 06.30.07.04 202103011122 20210313 0817 R4 TEPS App Support/Agentless Monitoring for Linux Operati WICNS 06.30.07.04 202103011122 20210313 0817 R4 TEPB App Support/Agentless Monitoring for Linux Operati WIXEB 06.30.07.04 202103011122 20210313 0817 R4 TEPD App Support/Agentless Monitoring for Linux Operati WIXEW 06.30.07.04 202103011122 20210313 0817 R5 TEMS App Support/Agentless Monitoring for HP-UX Operati WICMS 06.30.07.04 202103011125 20210313 0817 R5 TEPS App Support/Agentless Monitoring for HP-UX Operati WICNS 06.30.07.04 202103011125 20210313 0817 R5 TEPB App Support/Agentless Monitoring for HP-UX Operati WIXEB 06.30.07.04 202103011125 20210313 0817 R5 TEPD App Support/Agentless Monitoring for HP-UX Operati WIXEW 06.30.07.04 202103011125 20210313 0817 R6 TEMS App Support/Agentless Monitoring for Solaris Opera WICMS 06.30.07.04 202103011128 20210313 0817 R6 TEPS App Support/Agentless Monitoring for Solaris Opera WICNS 06.30.07.04 202103011128 20210313 0817 R6 TEPB App Support/Agentless Monitoring for Solaris Opera WIXEB 06.30.07.04 202103011128 20210313 0817 R6 TEPD App Support/Agentless Monitoring for Solaris Opera WIXEW 06.30.07.04 202103011128 20210313 0817 SY TEMS App Support/Summarization and Pruning Agent WICMS 06.30.07.08 d1071a 20210313 0817 SY TEPS App Support/Summarization and Pruning Agent WICNS 06.30.07.08 d1071a 20210313 0817 SY TEPB App Support/Summarization and Pruning Agent WIXEB 06.30.07.08 d1071a 20210313 0817 SY TEPD App Support/Summarization and Pruning Agent WIXEW 06.30.07.08 d1071a 20210313 0817 T1 TEMS App Support/Tivoli Enterprise Monitoring Server TR WICMS 07.30.63.00 d6350a 20200608 1007 TM TEMS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup WICMS 06.23.05.00 d4029a 20200608 1007 TM TEPS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup WICNS 06.23.05.00 d4029a 20200608 1007 UI KUI(32-bit) CLI/Tivoli Enterprise Services User Interfa WINNT 06.30.07.13 20210313 0817 UL TEMS App Support/Monitoring Agent for UNIX Logs WICMS 06.23.05.00 62021 20200608 1007 UL TEPS App Support/Monitoring Agent for UNIX Logs WICNS 06.23.05.00 62021 20200608 1007 UL TEPB App Support/Monitoring Agent for UNIX Logs WIXEB 06.23.05.00 62021 20200608 1007 UL TEPD App Support/Monitoring Agent for UNIX Logs WIXEW 06.23.05.00 62021 20200608 1007 UM TEMS App Support/Universal Agent WICMS 06.23.05.00 d5326a 20200608 1007 UM TEPS App Support/Universal Agent WICNS 06.23.05.00 d5326a 20200608 1007 UM TEPB App Support/Universal Agent WIXEB 06.23.05.00 d5326a 20200608 1007 UM TEPD App Support/Universal Agent WIXEW 06.23.05.00 d5326a 20200608 1007 UX TEMS App Support/Monitoring Agent for UNIX OS WICMS 06.30.07.08 10671 20210313 0817 UX TEPS App Support/Monitoring Agent for UNIX OS WICNS 06.30.07.08 10671 20210313 0817 UX TEPB App Support/Monitoring Agent for UNIX OS WIXEB 06.30.07.08 10671 20210313 0817 UX TEPD App Support/Monitoring Agent for UNIX OS WIXEW 06.30.07.08 10671 20210313 0817
The following example shows the output of the cinfo -t command on AIX
*********** Mon Mar 15 11:00:31 EDT 2021 ****************** User: root Groups: system bin sys security cron audit lp idsldap Host name : itmmtlpm2 Installer Lvl:06.30.07.13 CandleHome: /opt/IBM/ITM Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix) *********************************************************** ...Product inventory PC PRODUCT DESC PLAT VER BUILD INSTALL DATE as Tivoli Enterprise Monitoring Automation Server aix536 06.30.07.08 d6350a 20210216 1247 ax IBM Tivoli Monitoring Shared Libraries aix526 06.30.07.15 d1071a 20210313 1138 ax IBM Tivoli Monitoring Shared Libraries aix533 06.30.07.15 d1071a 20210313 1138 ax IBM Tivoli Monitoring Shared Libraries aix536 06.30.07.15 d1071a 20210313 1138 cq Tivoli Enterprise Portal Server aix536 06.30.07.09 d6350a 20210216 1302 cw Tivoli Enterprise Portal Browser Client aix536 06.30.07.09 d6350a 20210216 1256 gs IBM GSKit Security Interface aix523 08.00.55.17 d1067a - gs IBM GSKit Security Interface aix526 08.00.55.17 d1067a - hd Warehouse Proxy aix536 06.30.07.07 d1071a 20210313 1138 ii IBM Installation Manager aix533 01.91.00.00 d1067a 20210313 1140 iu IBM HTTP Server aix536 08.55.16.00 d6276a 20210313 1251 iw IBM Tivoli Enterprise Portal Server Extensions aix536 08.55.16.00 d6276a 20210313 1249 jr Tivoli Enterprise-supplied JRE aix523 08.06.25.00 202102181324 - jr Tivoli Enterprise-supplied JRE aix526 08.06.25.00 202102181324 - kf IBM Eclipse Help Server aix533 06.30.07.00 d6276a 20210216 1301 ms Tivoli Enterprise Monitoring Server aix536 06.30.07.09 d6350a 20210216 1247 pa Tivoli Performance Analyzer aix533 06.30.07.00 63341 20210216 1315 r2 Agentless Monitoring for Windows Operating Systems aix526 06.30.07.04 202103011115 20210313 1139 r3 Agentless Monitoring for AIX Operating Systems aix526 06.30.07.04 202103011119 20210313 1140 r4 Agentless Monitoring for Linux Operating Systems aix526 06.30.07.04 202103011122 20210313 1140 r5 Agentless Monitoring for HP-UX Operating Systems aix526 06.30.07.04 202103011125 20210313 1140 r6 Agentless Monitoring for Solaris Operating Systems aix526 06.30.07.04 202103011128 20210313 1140 sh Tivoli Enterprise Monitoring SOAP Server aix536 06.30.07.08 d6350a 20210216 1247 sy Summarization and Pruning Agent aix536 06.30.07.08 d1071a 20210313 1138 t1 File Transfer Enablement aix536 07.30.00.00 20100000-0000 - ue Tivoli Enterprise Services User Interface Extensions aix536 06.30.07.09 d1071a 20210313 1138 ui Tivoli Enterprise Services User Interface aix526 06.30.07.13 d6350a 20210216 1246 ui Tivoli Enterprise Services User Interface aix533 06.30.07.13 d6350a 20210216 1315 ui Tivoli Enterprise Services User Interface aix536 06.30.07.13 d1071a 20210313 1138 ux Monitoring Agent for UNIX OS aix526 06.30.07.08 10671 20210313 1138 PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE a4 Monitoring Agent for i5/OS tms 06.30.07.03 10601 20210313 1138 a4 Monitoring Agent for i5/OS tps 06.30.07.03 10601 20210313 1138 a4 Monitoring Agent for i5/OS tpw 06.30.07.03 10601 20210313 1138 hd Warehouse Proxy tms 06.30.07.07 d1071a 20210313 1140 hd Warehouse Proxy tps 06.30.07.07 d1071a 20210313 1140 hd Warehouse Proxy tpw 06.30.07.07 d1071a 20210313 1140 it TEC GUI Integration tps 06.30.07.00 d6276a 20210216 1328 it TEC GUI Integration tpw 06.30.07.00 d6276a 20210216 1326 jr Tivoli Enterprise-supplied JRE tpj 08.06.25.00 202102181324 - lz Monitoring Agent for Linux OS tms 06.30.07.07 10671 20210313 1140 lz Monitoring Agent for Linux OS tps 06.30.07.07 10671 20210313 1140 lz Monitoring Agent for Linux OS tpw 06.30.07.07 10671 20210313 1140 ms Tivoli Enterprise Monitoring Server tms 06.30.07.00 d6350a 20210216 1315 nt Monitoring Agent for Windows OS tms 06.30.07.06 10571 20210313 1140 nt Monitoring Agent for Windows OS tps 06.30.07.06 10571 20210313 1140 nt Monitoring Agent for Windows OS tpw 06.30.07.06 10571 20210313 1140 pa Tivoli Performance Analyzer tms 06.30.07.00 63341 20210216 1315 pa Tivoli Performance Analyzer tps 06.30.07.00 63341 20210216 1328 pa Tivoli Performance Analyzer tpw 06.30.07.00 63341 20210216 1327 r2 Agentless Monitoring for Windows Operating Systems tms 06.30.07.04 202103011115 20210313 1139 r2 Agentless Monitoring for Windows Operating Systems tps 06.30.07.04 202103011115 20210313 1139 r2 Agentless Monitoring for Windows Operating Systems tpw 06.30.07.04 202103011115 20210313 1139 r3 Agentless Monitoring for AIX Operating Systems tms 06.30.07.04 202103011119 20210313 1139 r3 Agentless Monitoring for AIX Operating Systems tps 06.30.07.04 202103011119 20210313 1139 r3 Agentless Monitoring for AIX Operating Systems tpw 06.30.07.04 202103011119 20210313 1139 r4 Agentless Monitoring for Linux Operating Systems tms 06.30.07.04 202103011122 20210313 1139 r4 Agentless Monitoring for Linux Operating Systems tps 06.30.07.04 202103011122 20210313 1139 r4 Agentless Monitoring for Linux Operating Systems tpw 06.30.07.04 202103011122 20210313 1139 r5 Agentless Monitoring for HP-UX Operating Systems tms 06.30.07.04 202103011125 20210313 1139 r5 Agentless Monitoring for HP-UX Operating Systems tps 06.30.07.04 202103011125 20210313 1139 r5 Agentless Monitoring for HP-UX Operating Systems tpw 06.30.07.04 202103011125 20210313 1139 r6 Agentless Monitoring for Solaris Operating Systems tms 06.30.07.04 202103011128 20210313 1139 r6 Agentless Monitoring for Solaris Operating Systems tps 06.30.07.04 202103011128 20210313 1139 r6 Agentless Monitoring for Solaris Operating Systems tpw 06.30.07.04 202103011128 20210313 1139 sy Summarization and Pruning Agent tms 06.30.07.08 d1071a 20210313 1140 sy Summarization and Pruning Agent tps 06.30.07.08 d1071a 20210313 1140 sy Summarization and Pruning Agent tpw 06.30.07.08 d1071a 20210313 1140 tm Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint tms 06.23.05.00 d4029a 20210216 1315 tm Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint tps 06.23.05.00 d4029a 20210216 1328 ul Monitoring Agent for UNIX Logs tms 06.23.05.00 62021 20210216 1315 ul Monitoring Agent for UNIX Logs tps 06.23.05.00 62021 20210216 1328 ul Monitoring Agent for UNIX Logs tpw 06.23.05.00 62021 20210216 1325 um Universal Agent tms 06.23.05.00 d5326a 20210216 1315 um Universal Agent tps 06.23.05.00 d5326a 20210216 1328 um Universal Agent tpw 06.23.05.00 d5326a 20210216 1327 ux Monitoring Agent for UNIX OS tms 06.30.07.08 10671 20210313 1140 ux Monitoring Agent for UNIX OS tps 06.30.07.08 10671 20210313 1140 ux Monitoring Agent for UNIX OS tpw 06.30.07.08 10671 20210313 1140
The following example shows the output of the cinfo -t command on Linux
*********** Mon Mar 15 07:59:48 PDT 2021 ****************** User: root Groups: root Host name : itml3sput1 Installer Lvl:06.30.07.13 CandleHome: /opt/IBM/ITM Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix) *********************************************************** ...Product inventory PC PRODUCT DESC PLAT VER BUILD INSTALL DATE as Tivoli Enterprise Monitoring Automation Server lx8266 06.30.07.08 d6350a 20210203 0932 ax IBM Tivoli Monitoring Shared Libraries li6263 06.30.07.15 d1071a 20210313 0827 ax IBM Tivoli Monitoring Shared Libraries lx8266 06.30.07.15 d1071a 20210313 0827 cj Tivoli Enterprise Portal Desktop Client lx8266 06.30.07.08 d6350a 20210203 0941 cq Tivoli Enterprise Portal Server lx8266 06.30.07.09 d6350a 20210203 0945 cw Tivoli Enterprise Portal Browser Client lx8266 06.30.07.09 d6350a 20210203 0941 gs IBM GSKit Security Interface li6243 08.00.55.17 d1067a - gs IBM GSKit Security Interface lx8266 08.00.55.17 d1067a - hd Warehouse Proxy lx8266 06.30.07.07 d1071a 20210313 0827 ii IBM Installation Manager lx8266 01.91.00.00 d1067a 20210313 0828 iu IBM HTTP Server lx8266 08.55.16.00 d6276a 20210313 0919 iw IBM Tivoli Enterprise Portal Server Extensions lx8266 08.55.16.00 d6276a 20210313 0918 jr Tivoli Enterprise-supplied JRE li6263 08.06.25.00 202102181324 - jr Tivoli Enterprise-supplied JRE lx8266 08.06.25.00 202102181324 - kf IBM Eclipse Help Server li6263 06.30.07.00 d6276a 20210203 0944 lz Monitoring Agent for Linux OS lx8266 06.30.07.07 10671 20210313 0827 ms Tivoli Enterprise Monitoring Server lx8266 06.30.07.09 d6350a 20210203 0932 pa Tivoli Performance Analyzer lx8266 06.30.07.00 63341 20210203 0953 r2 Agentless Monitoring for Windows Operating Systems lx8266 06.30.07.04 202103011115 20210313 0828 r3 Agentless Monitoring for AIX Operating Systems lx8266 06.30.07.04 202103011119 20210313 0828 r4 Agentless Monitoring for Linux Operating Systems lx8266 06.30.07.04 202103011122 20210313 0828 r5 Agentless Monitoring for HP-UX Operating Systems lx8266 06.30.07.04 202103011125 20210313 0828 r6 Agentless Monitoring for Solaris Operating Systems lx8266 06.30.07.04 202103011128 20210313 0828 sh Tivoli Enterprise Monitoring SOAP Server lx8266 06.30.07.08 d6350a 20210203 0932 sy Summarization and Pruning Agent lx8266 06.30.07.08 d1071a 20210313 0827 t1 File Transfer Enablement lx8266 07.30.00.00 20100000-0000 - ue Tivoli Enterprise Services User Interface Extensions lx8266 06.30.07.09 d1071a 20210313 0827 ui Tivoli Enterprise Services User Interface lx8266 06.30.07.13 d1071a 20210313 0827 PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE a4 Monitoring Agent for i5/OS tms 06.30.07.03 10601 20210313 0827 a4 Monitoring Agent for i5/OS tpd 06.30.07.03 10601 20210313 0827 a4 Monitoring Agent for i5/OS tps 06.30.07.03 10601 20210313 0827 a4 Monitoring Agent for i5/OS tpw 06.30.07.03 10601 20210313 0827 hd Warehouse Proxy tms 06.30.07.07 d1071a 20210313 0828 hd Warehouse Proxy tpd 06.30.07.07 d1071a 20210313 0828 hd Warehouse Proxy tps 06.30.07.07 d1071a 20210313 0828 hd Warehouse Proxy tpw 06.30.07.07 d1071a 20210313 0828 it TEC GUI Integration tpd 06.30.07.00 d6276a 20210203 1325 it TEC GUI Integration tps 06.30.07.00 d6276a 20210203 1333 it TEC GUI Integration tpw 06.30.07.00 d6276a 20210203 1324 jr Tivoli Enterprise-supplied JRE tpj 08.06.25.00 202102181324 - lz Monitoring Agent for Linux OS tms 06.30.07.07 10671 20210313 0828 lz Monitoring Agent for Linux OS tpd 06.30.07.07 10671 20210313 0828 lz Monitoring Agent for Linux OS tps 06.30.07.07 10671 20210313 0828 lz Monitoring Agent for Linux OS tpw 06.30.07.07 10671 20210313 0828 ms Tivoli Enterprise Monitoring Server tms 06.30.07.00 d6350a 20210203 0953 nt Monitoring Agent for Windows OS tms 06.30.07.06 10571 20210313 0828 nt Monitoring Agent for Windows OS tpd 06.30.07.06 10571 20210313 0828 nt Monitoring Agent for Windows OS tps 06.30.07.06 10571 20210313 0828 nt Monitoring Agent for Windows OS tpw 06.30.07.06 10571 20210313 0828 pa Tivoli Performance Analyzer tms 06.30.07.00 63341 20210203 0953 pa Tivoli Performance Analyzer tpd 06.30.07.00 63341 20210203 1325 pa Tivoli Performance Analyzer tps 06.30.07.00 63341 20210203 1333 pa Tivoli Performance Analyzer tpw 06.30.07.00 63341 20210203 1324 r2 Agentless Monitoring for Windows Operating Systems tms 06.30.07.04 202103011115 20210313 0828 r2 Agentless Monitoring for Windows Operating Systems tpd 06.30.07.04 202103011115 20210313 0828 r2 Agentless Monitoring for Windows Operating Systems tps 06.30.07.04 202103011115 20210313 0828 r2 Agentless Monitoring for Windows Operating Systems tpw 06.30.07.04 202103011115 20210313 0828 r3 Agentless Monitoring for AIX Operating Systems tms 06.30.07.04 202103011119 20210313 0828 r3 Agentless Monitoring for AIX Operating Systems tpd 06.30.07.04 202103011119 20210313 0828 r3 Agentless Monitoring for AIX Operating Systems tps 06.30.07.04 202103011119 20210313 0828 r3 Agentless Monitoring for AIX Operating Systems tpw 06.30.07.04 202103011119 20210313 0828 r4 Agentless Monitoring for Linux Operating Systems tms 06.30.07.04 202103011122 20210313 0828 r4 Agentless Monitoring for Linux Operating Systems tpd 06.30.07.04 202103011122 20210313 0828 r4 Agentless Monitoring for Linux Operating Systems tps 06.30.07.04 202103011122 20210313 0828 r4 Agentless Monitoring for Linux Operating Systems tpw 06.30.07.04 202103011122 20210313 0828 r5 Agentless Monitoring for HP-UX Operating Systems tms 06.30.07.04 202103011125 20210313 0828 r5 Agentless Monitoring for HP-UX Operating Systems tpd 06.30.07.04 202103011125 20210313 0828 r5 Agentless Monitoring for HP-UX Operating Systems tps 06.30.07.04 202103011125 20210313 0828 r5 Agentless Monitoring for HP-UX Operating Systems tpw 06.30.07.04 202103011125 20210313 0828 r6 Agentless Monitoring for Solaris Operating Systems tms 06.30.07.04 202103011128 20210313 0828 r6 Agentless Monitoring for Solaris Operating Systems tpd 06.30.07.04 202103011128 20210313 0828 r6 Agentless Monitoring for Solaris Operating Systems tps 06.30.07.04 202103011128 20210313 0828 r6 Agentless Monitoring for Solaris Operating Systems tpw 06.30.07.04 202103011128 20210313 0828 sy Summarization and Pruning Agent tms 06.30.07.08 d1071a 20210313 0828 sy Summarization and Pruning Agent tpd 06.30.07.08 d1071a 20210313 0828 sy Summarization and Pruning Agent tps 06.30.07.08 d1071a 20210313 0828 sy Summarization and Pruning Agent tpw 06.30.07.08 d1071a 20210313 0828 tm Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint tms 06.23.05.00 d4029a 20210203 0953 tm Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint tps 06.23.05.00 d4029a 20210203 1333 ul Monitoring Agent for UNIX Logs tms 06.23.05.00 62021 20210203 0953 ul Monitoring Agent for UNIX Logs tpd 06.23.05.00 62021 20210203 1325 ul Monitoring Agent for UNIX Logs tps 06.23.05.00 62021 20210203 1333 ul Monitoring Agent for UNIX Logs tpw 06.23.05.00 62021 20210203 1324 um Universal Agent tms 06.23.05.00 d5326a 20210203 0953 um Universal Agent tpd 06.23.05.00 d5326a 20210203 1325 um Universal Agent tps 06.23.05.00 d5326a 20210203 1333 um Universal Agent tpw 06.23.05.00 d5326a 20210203 1324 ux Monitoring Agent for UNIX OS tms 06.30.07.08 10671 20210313 0828 ux Monitoring Agent for UNIX OS tpd 06.30.07.08 10671 20210313 0828 ux Monitoring Agent for UNIX OS tps 06.30.07.08 10671 20210313 0828 ux Monitoring Agent for UNIX OS tpw 06.30.07.08 10671 20210313 0828
Remote Service Pack Installation
The following components are remote deployable:
PC Description
-- ------------
lz Monitoring Agent for Linux OS
nt Monitoring Agent for Windows OS
tf Tivoli Enterprise Management Agent Framework Update
ue Tivoli Enterprise Services User Intefercase Extensions
ux Monitoring Agent for UNIX OS
r2 Agentless Monitoring Agent for Windows OS
r3 Agentless Monitoring Agent for AIX OS
r4 Agentless Monitoring Agent for Linux OS
r5 Agentless Monitoring Agent for HP-UX OS
r6 Agentless Monitoring Agent for Solaris OS
- Transfer the appropriate archive file (6.3.0.7-TIV-ITM-<PLATFORM>-SP0007.tar.gz or .zip) to a temporary directory on the system that contains the code to be updated. For the purpose of this README, the symbol <TEMP> represents the fully qualified path to this directory. Note: On Windows, this includes the drive letter.
- Expand the archive file using the tar command on Unix systems or an unzip utility on Windows systems. This creates a directory structure that contains fixes for all of the supported platforms.
- Add the deploy components to the TEMS Depot by executing the following command
For Linux packages (lz, r#, tf and ue)
cd <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0007/bundles/unix
For Unix (r#, tf, ue and ux)
cd <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0007/bundles/unix
For Windows packages (nt, r#, tf and ue)
cd <TEMP>/6.3.0.7-TIV-ITM-Windows-SP0007/bundles/WINDOWS/Deploy
To load all components to your depot run the following command once each for Unix/Linux and then Windows components:
For Unix/Linux:
$CANDLEHOME/bin/tacmd addbundles -i .
For Windows:
tacmd addbundles -i .
Or you can load only those bundle you desire using one or more of the Product codes from the component list above
tacmd addbundles -i . [-t] [<pc>] [<pc> ...]
i.e.
tacmd addbundles -i . -t lz tf
Make note of the deployable component versions as you add the bundles and then use either the updateAgent
or updateFramework commands to remotely deploy.
Pristine install images for OS agents
The steps are as outlined at this link:
Separating the downloaded ITM/ITCAM media image into smaller agent/platform bundles
Note: point to <TEMP>/6.3.0.7-TIV-ITM-Linux-SP0007/bundles/unix or <TEMP>/6.3.0.7-TIV-ITM-Unix-SP0007/bundles/unix
or <TEMP>/6.3.0.7-TIV-ITM-Windows-SP0007/bundles/WINDOWS/Deploy
for the media path per the steps in above link.
Updating 630 Fix Pack 7 pristine install media for new platform support (as listed in New Features)
For all new platforms listed you can already install from 630 Fix Pack 7 media but the prerequisite scan will report errors. So long as the errors are just OS Version failure, ITM 630 Fix Pack 7 should install and configure ok with the following exceptions:
- Solaris 11.4 Unix OS monitoring agent needs to be installed from SP3 or later
- The Tivoli Enterprise Portal Server (CQ) on zLinux cannot be installed unless libstdc++.so.5 (compat-libstdc++-33.x on RHEL or libstdc++33.x on SUSE) is also installed. However since libstdc++.so.5 has been deprecated, newer versions of both RHEL and SUSE no longer provide libstdc++.so.5. You can patch your IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Base Linux on System z media to allow for Tivoli Enterprise Portal installation on these newer RHEL and SUSE versions.
The service pack provides a mechanism to patch Pristine Install 6.3.0 Fix Pack 7 install images so that you can get the latest prerequisite scanner definitions as well as patching the IBM Tivoli Monitoring V6.3.0.7 Base, Linux on System z® media so that you can install the Tivoli Enterprise Portal Server on newer OS versions on zLinux (See install steps below). In all cases after doing a pristine install from patched 630 Fix Pack 7, you would still need to additionally apply the service pack. Also if you patch windows media, due to the update to Visual C++ runtimes, you should also apply the service pack after doing a pristine install from patched 630 Fix Pack 7 media.
To patch 6.3.0 Fix Pack 7 media, you will need an extracted image in a writable location or point to a new, writable, location in case your source image is read-only. To patch your media:
Linux:
<TEMP>/6.3.0.7-TIV-ITM-Linux-SP0007/mediaupdate
Unix:
<TEMP>/6.3.0.7-TIV-ITM-Unix-SP0007/mediaupdate
Windows:
<TEMP>/6.3.0.7-TIV-ITM-Windows-SP0007/mediaupdate.bat
To patch the installation media:
mediaupdate -h media_dir [-w write_dir] [-r]
where: -h media_dir full path of the original CD image or expanded
media directory.
-w write_dir is optional and is full path of the modified CD image directory.
it's only required if media_dir is not a writable directory.
-r is optional and will restore updated media to original contents if you want to undo patching of the extracted installation media
As per the usage you would specify the location of a 6.3.0 Fix Pack 7 extracted install image (pristine) and the script copies over the updated install, prerequisite checking and for base zlinux the TEPS and teps install manager files needed to then use the modified pristine image to do a fresh install of your target OS (all supported components). Again after you install using the above method you would then of course want to immediately apply SP7
e.g.
Linux:
<TEMP>/6.3.0.7-TIV-ITM-Linux-SP0007/mediaupdate -h /tmp/6307media/agents
<TEMP>/6.3.0.7-TIV-ITM-Linux-SP0007/mediaupdate -h /tmp/6307media/base_zlinux
Unix:
<TEMP>/6.3.0.7-TIV-ITM-Unix-SP0007/mediaupdate -h /tmp/6307media/agents
Windows:
<TEMP>/6.3.0.7-TIV-ITM-Windows-SP0007/mediaupdate.bat -h c:\temp\6307media\agents
To install Tivoli Enterprise Portal on zLinux for newer OS versions after patching Base zLinux install media:
- Run the install for the Tivoli Enterprise Portal from the patched media.
- Then immediately apply this service pack as per the installation instructions
- Then configure the Tivoli Enterprise Portal component before continuing with the service pack "Perform the necessary tasks after installation"
Additional installation updates
Installing and configuring IBM Java 8 from Tivoli Enterprise Portal Server for Tivoli Enterprise Portal browser and webstart clientsThis service pack allows for updating Tivoli Enteprise Portal browswer and webstart clients to IBM Java 8. The steps are a variation on the Installing and configuring IBM Java 7 > Upgrade installation version pristine installation documentation as follows:
The link above has a reference to Windows: Upgrading your existing version of Java to IBM Java 7 and Linux: Upgrading your existing version of Java to IBM Java 7.
As per the previous links you need to edit the jreconfig.js file on your Tivoli Enterprise Portal Server and change the value of the jreDesiredLevel statement to the following value:
var jreDesiredLevel = "1.8.0";
If you have jreDesiredLevel set to allow for users to run with their clients default, system JRE, i.e.:
var jreDesiredLevel = "*";
New utility for securing Windows installations
The service pack installation provides a new command on Windows:
%CANDLE_HOME%\InstallITM\securemain.cmd
An administrator can use the command to limit the permissions non-admin users have on the C:\IBM\ITM (%CANDLE_HOME%) folder.
To set security permissions limiting non administrators users from creating files or folders, use the following command:
secureMain lock
To remove security settings use the following command:
secureMain unlock
Command syntax can be viewed with the following syntax:
secureMain -?
The secureMain commands use the following syntax:
secureMain [-h install_dir] [-g SID] [-d folder] lock
secureMain [-h install_dir] [-g SID] unlock
where variables are defined as follows:
install_dir is the directory path for the IBM Tivoli Monitoring installation.
If this parameter is not supplied, the script attempts to determine the installation directory.
SID is the Windows Security Identifier. The default SID used is S-1-5-11.
folder is an additional folder to set admin rights for. This is used when factory agents create an additional folder under the installation directory.
SID values are the user and group identifiers used by Windows when setting file security. The following links provide additional information on SIDs.
List of commonly used SIDs:
Command line syntax for listing SID values of accounts defined on the system:
https://docs.microsoft.com/en-us/windows/win32/wmisdk/wmic
Example usage: "wmic useraccount get name,sid"
Previously provided security updates have been included in this service Pack for APARs IV94417 and IV96017. They should be installed separately as needed. See the following files for details:
<TEMP>/6.3.0.7-TIV-ITM-<PLATFORM>-SP0007/updates/6.3.0-TIV-ITM-FP0007-IV94417.README
and
<TEMP>/6.3.0.7-TIV-ITM-<PLATFORM>-SP0007/updates/6.3.0-TIV-ITM-FP0007-IV96017.README
Troubleshoot Installation from Support site
For additional troubleshooting help not covered in this README document, please visit the IBM Tivoli Monitoring support page at the following URL:
https://www.ibm.com/support/knowledgecenter/SS8G7U_ref/pdf/itm/ITM_Troubleshooting_Guide_V6.3_Fix_Pack_2.pdf?view=kc
Additional information
This is a cumulative service pack for IBM Tivoli Monitoring, Version 6.3.0 Fix Pack 7.
- New APAR fixes for Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 7(See List of fixes below)
New Features/Enhancements
The following new features are included in IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 7:
- IBM Tivoli Monitoring Enhancements
- None
- Currency
- LDAP client updated to IBM Security Directory Server 6.4.0.22
- Security Fixes
- Updates to included Java: Security Bulletin: Multiple vulnerabilities in IBM Java included with IBM Tivoli Monitoring
Online Documentation Updates
List of fixes
IBM Monitoring Agent for Linux OS APARs | |
---|---|
IJ30513 | When the KDE Gateway feature is utilized and the Linux OS Agent is running custom scripts, a connection from the fcp_daemon to the gateway client is opened. Only the klzagent process is supposed to manage the communication with the gateway client. |
IBM Monitoring Agent for Unix OS APARs | |
IJ25499 | On Solaris, the Monitoring Agent for UNIX OS crashes when an invalid value for the kcid is returned from the kstat_read API call. |
IJ29385 | APAR IV67452 addressed the issue where the agent RAS1 log file can get flooded with the message "No STG data found for" for the Network attribute group. The same message can flood the agent RAS1 log file for the Process, CPU, and the Disk Performance attribute groups as well as the Network attribute group (for non-lo0 and non-Aggregate). |
IJ30501 | On AIX, there can be a memory overly resulting in the agent hanging or crashing when there are a larger number of mount points (e.g. approximately twenty). |
IBM Tivoli Enterprise Monitoring Installation APARs | |
IJ26285 | When kcirunas.cfg or _kdyrunas.cfg is used to stop an agent from starting at boot time, the service unit that is generated by UpdateAutoRun.sh can not be used interactively to start and stop the service unit. |
IJ26471 | When an ITM agent is started by systemctl and then stopped and started by itmcmd directly, the systemctl status and the ITM RunInfo (cinfo -r) status become out of sync and systemctl is no longer able to stop the agent at system shutdown. This can lead to incorrect information remaining in the ITM RunInfo file which can cause a problem when systemctl attempts to start the agent at system startup. |
IJ26472 | When an ITM agent (or agent instance) is newly installed, systemctl will not stop the agent (or agent instance) at system shutdown. This is caused by the fact that systemctl start has not yet been used to start the agent, so systemctl status is not aware of the agent. |
IJ26695 | The order of the system paths on the PATH variable defined in the boot files (ITMAgents, rc.itm) does not match the order of the paths in the OS agent configuration. |
IJ28830 | ITM 6.30 FP7 Service Pack 1 upgrade removes secondary TEMS from Windows Agent. |
IJ30290 | Uplift Java Runtime Environment |
IJ30838 |
Uplift Java Runtime Environment
|
IBM Tivoli Enterprise Monitoring Server APARs | |
IJ29336 | The termination of the TEMS using the "itmcmd server stop" command appears to hang. The kdsmain process is left in a "defunct/zombie" state. A core file is generated. |
IJ29341 | The CLI command exportqueries does not correctly export the "ITV Managed System Count" Workspace query. |
IJ30721 | Agent Service Interface requests are not processed. |
IBM Tivoli Enterprise Portal Server APARs | |
IJ11103 | According to the published ITM documentation, TEPS users that have the Author Mode Eligible permission enabled by the ITM Administrator should then be able to enable the Workspace Author Mode when they logon to the TEPS using their credentials. This permission allows the user to create, update, and delete their own workspaces. Similarly, TEPS users that have the Workspace Administration Mode Eligible permission enabled by the ITM Administrator should then be able to toggle into the Workspace Administration Mode, allowing workspaces to be shared with other TEPS users. Both of these functions should be supported, provided that the TEPS user also has User Administration --> View permission. However, it was discovered that the ability to toggle on/off the Workspace Author Mode or Workspace Administration Mode also requires that the TEPS user has User Administration --> Modify permission. This is the defect that is now repaired by this APAR. |
IJ30276 | a) Two different types of errors can occur depending on whether the TEPS/eWAS component was uplifted to WAS v8.5.5 as part of the ITM SP5 / SP6 installation. i) If WAS was not uplifted to v8.5.5 as part of the installation of SP6, the following error may be reported by the ITM Data Provider test page: 'HTTP error: 500 response: Error 500: javax.servlet.ServletException: SRVE0207E: Uncaught initialization exception created by servlet'" ii) If WAS was uplifted to v8.5.5 as part of the installation of SP6, the ITM Data Provider test page may display an empty dataset as the return result. ITM Rest Provider test is failing b) While creating a new Connection in IBM Jazz SM Dash, no information from the HUB TEMS will be captured, and no error messages will be reported in the UI. c) The APM HybridGateway message log records the following message pattern: [1/10/21 16:16:21:036 CET] 0000005f com.ibm.tivoli.agentproxy.driver.TrackMSN E Failed in parsing provider response Unable to connect to ITM Tivoli Enterprise Portal Server, (TEPS). We will retry in 60 seconds. Possible causes : a) the Hybrid Gateway configuration options have not been entered through the Application Performance Management (SaaS) UI Advanced Configuration panel, b) the Hybrid Gateway configuration options have been entered incorrectly, c) no network connection exists between the Hybrid Gateway and the TEPS. |
List of fixes from superseded Service Packs
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Document change history
August 1, 2023 | Added APAR IJ28830. |
May 15, 2021 | Updated Known Issues |
April 7, 2021 | Published |
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Document Information
Modified date:
01 August 2023
UID
ibm16412319