Fix Readme
Abstract
Documentation for IBM Tivoli Monitoring for Version 6.3.0 Fix Pack 7 Service Pack 20 including installation related instructions, prerequisites, co-requisites, and list of fixes.
Content
Important items to be aware of in this maintenance release:
- IBM Tivoli Monitoring version 6.3.0 Fix Pack 7 service pack 20 is intended to be applied to an existing 6.3.0 Fix Pack 7 (or 6.3.0 Fix Pack 7 plus prior service pack) installation base. However, installing service pack 20 allows for OS Agents running versions before 6.3.0 Fix Pack 7 (for example 6.3.0 Fix Pack 5) to be upgraded directly to the service pack fix version included. Also, for the OS agents, a pristine installation is available either using remote deployment or the exportbundles option of tacmd:
LZ Monitoring Agent for LinuxOS (6.30.07.18)
NT Monitoring Agent for Windows OS (6.30.07.17)
UX Monitoring Agent for UNIX OS (6.30.07.19)
A4 Monitoring Agent for i5/OS (6.30.07.14)
Agentless Monitoring for Windows Operating Systems (r2) (06.30.07.14)
Agentless Monitoring for AIX Operating Systems (r3) (06.30.07.14)
Agentless Monitoring for Linux Operating Systems (r4) (06.30.07.14)
Agentless Monitoring for HP-UX Operating Systems (r5) (06.30.07.14)
Agentless Monitoring for Solaris Operating Systems (r6) (06.30.07.14)
See technote IBM Tivoli Monitoring OS Agents: Installing maintenance by way of interim fix or service pack for more information.
Service pack 20 includes the latest System Monitoring Agents at the following levels:
System Monitoring Agent for Linux OS (LZ) 06.30.07.18
System Monitoring Agent for Windows OS (NT) 06.30.07.17
System Monitoring Agent for UNIX OS (UX) 06.30.07.19
Service pack 20 includes the latest IBM Tivoli Monitoring Event Synchronization Component at version 3.0.0.8.
Also included in the Service pack 20 is an update for the "embedded WebSphere® Application Server" from v8 to WebSphere® Application Server v8.5.5.16.
Note: For systems that have the "Tivoli Enterprise Portal(cq)" component installed, the service pack install requires that the "embedded WebSphere® Application Server" be updated from v8 to "WebSphere® Application Server v8.5.5.16". The service pack install will check and run the update if needed so please confirm the environment supports v8.5.5 (See System Requirements for WebSphere Application Server v8.5.5).
After the service pack is successfully installed, the latest cumulative update for the IBM Tivoli Monitoring WebSphere Application and IBM HTTP Server are available from Fix Central.
- Also included in the service pack is an update of the "IBM Eclipse Help Server" to the "IBM Knowledge Center Help Server".
Note: Before applying the IBM Knowledge Center update, the WebSphere® Application Server must be updated to v8.5.5.16 or higher. - This is a cumulative service pack for IBM Tivoli Monitoring, Version 6.3.0 Fix Pack 07. This service pack is provided as an official maintenance release and contains updates for Server components, shared components, and OS Agents.
- The Java Runtime Environment (JRE) packages that are shipped with IBM Tivoli Monitoring have been upgraded to the following:
- 1.8.0 SR8 FP40 for CANDLEHOME on AIX, Linux(x86, x86_64, zSeries and PPC64LE), Solaris and Windows
- 1.8.0 SR8 FP30 for CANDLEHOME on Linux PPC
- 1.8.0 SR8 FP25 for CANDLEHOME on HP-UX ia64
- 1.7.0 SR10 FP55 for CANDLEHOME on HP-UX PA-Risc
- 1.8.0 SR8 FP40 for Tivoli Enterprise Portal (TEP) web start clients (Additional installation updates)
- For new platform support (see New Features), this service pack can be used to patch copies of 630 FP7 pristine installation media (see here).
- Be sure to read the section "Before installation" before proceeding with this installation.
- Some APAR fixes in this maintenance release require you to take manual steps in order to apply them. Refer to this technote for information and guidelines
ITM Version 6 MDV APAR Critical Installation Instructions
- This service pack should only be installed on supported operating systems
If you run ITM software on unsupported operating systems, read the "IBM support for software on unsupported operating systems" section found in:
IBM Support General Guidelines and Limitations
Contents
Download information
Prerequisites and corequisites
Known issues
Known limitations
Installation information
Before installation
Installing
Performing the necessary tasks after installation
Additional installation updates
Troubleshooting installation problems from the Support site
Additional Information
New Features (including security fixes)
Documentation Updates
List of fixes
Copyright and trademark information
Document change history
Information on downloading IBM Tivoli Monitoring Version 6.3.0 Fix Pack 7 service pack 20 :
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 20 (6.3.0.7-TIV-ITM-SP0020)
Prerequisites and corequisites
The service pack can be applied to an existing IBM Tivoli Monitoring 6.3.0 Fix Pack 7 or 6.3.0 Fix Pack 7 with service pack installation. 6.3.0 Fix Pack 7 is available as both a pristine and upgrade installation:
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)
The System Monitoring Agents can be installed pristine, or over any existing System Monitoring Agent installation.
- After service pack install may need to reconfigure Windows portal server (ODBC connection). The following pop up error from TEP client during "History Collection Configuration":
KFWITM217E Request Error "[IBM][CLI Driver][DB2/NT64] SQL0204N "TEPS.KFWHISTDATA" is an undefined name. SQLSTATE=42704, GENERIC SQLSTATE: 42S02, ERR: -204
+65C43D24.0003 SQLExecDirect rc=-1: SQL_ERROR"
Can be resolved by following the steps for Configuring a Windows portal server (ODBC connection) - After upgrading the Monitoring Server or Warehouse Poxy Agent installation to 6.3.0.7 SP0014 or above, agents in GSKit 7 based installations can no longer connect. See the following bulletin for details and workaround:
https://www.ibm.com/support/pages/node/7005035
- For Windows TEPS installations, a problem exists where the help server port value is corrupted on an upgrade to ITM 6.30fp7 Service pack 20. This results in not being able to open help when selecting "Help" from the TEP Client application.
Resolution:
Before the upgrade to Service pack 20, take note of the current help server port value by going to the Manage Tivoli Enterprise Monitoring Services console, right click on "Eclipse Help Server" and select "Reconfigure".
The default value for the help server port is 9999, but may have been changed based upon the local installation.
Continue the SP20 upgrade as normal. To avoid this issue, run the SP20 upgrade from the CANDLE_HOME drive.
After the SP20 upgrade has completed, test if help is able to be opened from the TEPS console. If it is not, correct the problem by going to the Manage Tivoli Enterprise Monitoring Services console, right clicking on "Eclipse Help Server" and selecting "Reconfigure".
If a corrupted value of two double quotes is in the entry field, replace this value with the help server port number that was recorded earlier. Do not enclose the numeric port value in quotes.
Select OK.
Restart both the TEPS and the Help Server.(See note regarding port change)
- The Tivoli Enterprise Client (TEP) component previously supported 3 separate deployment modes: desktop, browser, and Java Web Start. The browser client is implemented using Java applet technology, which is dependent on support in the browser for a plug-in API called NPAPI (Netscape Plugin API). Over the last decade, modern browser vendors have been restricting, reducing, and, more recently, removing support for plug-in technology such as Flash, Silverlight, and Java. As of 2022, the only major browser vendor that still supports the NPAPI is Microsoft and the Internet Explorer (IE) v11 browser. Microsoft's™ replacement for IE v11 is their Edge browser, which does not support Java applets. Browsers from Google (Chrome), Mozilla (Firefox), and Apple (Safari) dropped support for Java applets several years ago.
Microsoft has announced an End-Of-Life (EOL) cycle for the IE v11 browser. The details are provided in the following document:
https://docs.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edge#what-is-the-lifecycle-policy-for-internet-explorer-
Of specific interest to ITM customers is that Microsoft Windows 10 (and, by extension, later versions of Windows for the desktop) will no longer support IE v11 as of June 15, 2022. Since IE v11 is the only remaining browser from a major vendor that still supports the execution of Java applets, once this browser is no longer supported by Microsoft, IBM will no longer be able to adequately support the use of the TEP browser client deployment with ITM.
Removal in IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service pack 20 :
With this service pack, the TEP browser client deployment will no longer be supported. Attempts to launch the TEP browser client will fail. All ITM customers must migrate their TEP client deployment to either Java Web Start or the desktop. The previous browser interface would allow for downloading an IBM JRE to use with the browser or webstart client. You can still access the IBM JRE via direct download links as follows:
https://<teps_hostname>:15201/java/ibm-java8.msi (32 bit Windows JRE)
https://<teps_hostname>:15201/java/ibm-java8_64.msi (64 bit Windows JRE)
https://<teps_hostname>:15201/java/ibm-java8.rpm (32 bit Linux x86/x86_64 installable rpm)
https://<teps_hostname>:15201/java/ibm-java8_64.rpm (64 bit Linux x86_64 installable rpm)
https://<teps_hostname>:15201/java/ibm-java8.tgz (32 bit Linux x86/x86_64 gzip compressed tar file)
https://<teps_hostname>:15201/java/ibm-java8_64.tgz (64 bit Linux x86_64 gzip compressed tar file)
Attempt to launch TEP Java WebStart client with Java 7 environment will fail.
For the TEP Java WebStart Client, and the TEP Desktop application, users can use Oracle Java 8 as well as IBM Java 8. Currently, Java 9 or above is not suppported.
- Remote deploy of agents to Windows systems may require service pack 6 or later to be installed directly as per APAR IJ37912. These changes were made to address the Microsoft Visual C++ Redistributable update and possible component incompatibility issues.
- Since service pack 6 the Microsoft Visual C++ Redistributable (runtimes) used for IBM Tivoli Monitoring for both 32 and 64 bit components on Windows, were updated from VC++ 7.1 (32-bit) and VC++ 9.0 (64-bit) to VC++ 12.0 (both 32 and 64 bit). The installation automatically installs the correct runtime if it's not installed. However, the service pack only includes the components included with the IBM Tivoli Monitoring platform as listed in the Components of the monitoring architecture in the IBM Tivoli Monitoring Installation guide. Other IBM Tivoli Monitoring agents (ITM 6.x Product codes) are still to be rebuilt and updated to the newer runtimes. They might not work correctly when the service pack is applied on the same windows systems as those agents. Check the Agent compatibility with IBM Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 6 document before applying this service pack.
- Remote deployment installs (createnode, updateagent) can fail for Red Hat Enterprise Linux 6 releases. Ensure you have the latest available ksh rpm for your system if remote deployment fails and try again, or try local installation.
- RHEL 9 zlinux fresh install teps not working.
- Red Hat Enterprise Linux 8 and 9 for IBM System z no longer supports 31-bit applications which prevents the Tivoli Enterprise Portal Server (TEPS or cq) component on original IBM Tivoli Monitoring 6.3.0 Fix Pack 7 media from being installed on Red Hat Enterprise Linux 8 or 9 for IBM System z. This service pack provides updates to allow TEPS installation by following the steps listed here Updating 630 Fix Pack 7 pristine...
Installation information
Before you proceed with the installation process, make note of these important points:
- Assign CANDLEHOME environment variable (UNIX or Linux only)
Before you begin installing this service pack on UNIX or Linux systems, make sure that the
environment variable $CANDLEHOME is set to the IBM Tivoli Monitoring installation directory.
Note: The directory /opt/IBM/ITM is the default installation directory.
For example:
> CANDLEHOME=/opt/IBM/ITM
> export CANDLEHOME
- Transfer the appropriate archive file:
6.3.0.7-TIV-ITM-LINUX-SP0020.tar.gz - IBM Tivoli Monitoring Base and Base Agents for all supported Linux platforms
6.3.0.7-TIV-ITM-TOOLS-SP0020.tar.gz - IBM Tivoli Monitoring Tools
6.3.0.7-TIV-ITM-UNIX-SP0020.tar.gz - IBM Tivoli Monitoring Base and Base Agents for all supported UNIX platforms
6.3.0.7-TIV-ITM-WINDOWS-SP0020.zip - IBM Tivoli Monitoring Base and Base Agents for 32-bit only ITM installed Windows platforms
6.3.0.7-TIV-ITM-WINDOWS64-SP0020.zip- IBM Tivoli Monitoring Base and Base Agents for 64-bit Windows platforms
to a temporary directory on the system that contains the code to be updated. For the purpose of this readme file,
the symbol <TEMP> represents the fully qualified path to this directory.
Note: On Windows the fully qualified path includes the drive letter.
Expand the archive file by use of the tar command on UNIX or Linux systems or
an unzip utility on Windows systems. Expanding the archive file creates a directory
structure that contains fixes for all of the supported platforms. - As a best practice, it is recommended that all running IBM Tivoli Monitoring processes be stopped manually before doing an upgrade from a previous version to this service pack level. For systems with TEMS or TEPS installed, the service pack installer does not allow installation until the TEMS and TEPS are stopped. While the upgrade installer does attempt to stop all other running processes, there are times when a running process fails to stop and that can lead to unexpected upgrade failures if the upgrade is allowed to continue. If any process fails to stop during a manual shutdown, restart the system before proceeding with the upgrade.
- Before you begin installing this service pack on AIX in a Portal Server installation, the AIX Toolbox needs to be installed to provide libgcc.a and libgcc_s.a for the new IBM Installation Manager v1.10.1 (ITM ii component version shown as 11.00.10.00). This can be resolved by following the instructions for Get Started with the AIX Toolbox for Open Source Software.
- Before upgrading, execute the cinfo or KinCInfo command per the instructions in the section entitled Validating what you installed. After the install completes, this will help in validating the installation. Once you complete the install, continue with the next section entitled Performing the necessary tasks after installation.
- On Unix/Linux back up the <CANDLEHOME> directory. In the event that the service pack install fails for some reason, you can quickly revert to the previous install.
- The following information applies to users upgrading on UNIX or Linux using a non-root userid for the management server, portal server or any ITM or ITCAM agent. You can use any non-root userid so long as that userid is already created. You must use the same userid as was used for the original installation, or the root userid. The following steps assume you used userid "itmuser" and group "itmgrp" and that the userid and group must already be created. If your userid and group differ then please specify the userid and group as per your installation.
1. Perform the management server, portal server, ITM or ITCAM agent upgrade as user itmuser.
2. After the installation completes, run "SetPerm -a" as user root.
3. When updating the management server:
1. If Management server security was enabled, run "SetPerm -s" as user root to re-enable management server security.
2. Add application support to the hub management server.
4. When updating the portal server:
1. Configure the portal server as user root (this step runs InstallPresentation and adds application support on the portal server).
2. Execute the following command as user root to change the ownership of all files in $CANDLEHOME to user itmuser and group itmgrp:
chown -Rf itmuser:itmgrp $CANDLEHOME
3. Run "SetPerm -a" as root user again
5. Start the management server, portal server, ITM or ITCAM agent as user itmuser.
- The following information applies to users upgrading on Windows systems.
Ensure you are logged on locally to the Windows machine with a userid that has administrator rights.
- The following are recommended steps to facilitate recovery of the Tivoli Enterprise Management Server (TEMS) or the Tivoli Enterprise Portal Server (TEPS) in the case where problems are encountered during the installation of this service pack.
Management Server
-
- Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.
Portal Server
-
- Run the migrate-export.bat (Windows) or migrate-export.sh (UNIX or Linux) to backup the contents of the portal server database. This snapshot will allow for recovery of the database back to the point before installing this service pack maintenance.
- Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.
?
Note: For Updating systems with any of: AS MS CQ SH CW or CJ components installed (usually TEMS/TEPS)
the system must be updated to 630 Fix Pack 7 or later service pack for the listed components.
Systems without any of AS MS CQ SH CW or CJ components can be directly updated from a version earlier
than 630 Fix Pack 7 directly to Version 630 Fix Pack 7 Service Pack 19 for the following included components:
LZ NT UE UX AX/GL GS JR/JM CI AC R2 R3 R4 R5 R6
1. For Linux installs:
cd <TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0020
./spinst -h $CANDLEHOME
2. For UNIX installs:
cd <TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0020
./spinst -h $CANDLEHOME
3. For Windows installs:
cmd /c kinconfg -pA
cd /d <TEMP>/6.3.0.7-TIV-ITM-WINDOWS64-SP0020/
spinst.bat
If the patch installs successfully, sppatch returns the following message:
"Service pack install completed without errors."
after which it runs post install processing script (sp-postinst).
System Monitoring Agent Installation
For Linux install:
cd <TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0020/system_monitoring_agent
Install and configure as documented at Installing the System Monitor Agent on Linux or UNIX systems
For UNIX installation:
cd <TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0029/system_monitoring_agent
Install and configure as documented at Installing the System Monitor Agent on Linux or UNIX systems
For Windows install:
cd <TEMP>/6.3.0.7-TIV-ITM-WINDOWS64-SP0020/system_monitoring_agent/WINDOWS
Install and configure as documented at Installing the System Monitor Agent on Windows systems
Monitoring Agent for i5/OS Installation
cd <TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0020/i5OS and follow the directions for installing the monitoring agent in the IBM I Agent Installation and Configuration guide. The location specifies where to find the a4520cma.sav file to be transferred per step 5 in the referenced documentation.
IBM Tivoli Monitoring Event Synchronization Component
cd <TEMP>/6.3.0.7-TIV-ITM-TOOLS-SP0020/tec
See the 6.3.0.7-TIV-ITM-SP-EventSync.readme file for installation and configuration information.
Performing the necessary tasks after installation
Since the service pack updates webstart client jars all TEP client users should clear the cache to ensure the latest jars are in use. You can clear your cache as documented Clearing the JAR cache. Note that the preferred way to launch the TEP client is using Java WebStart as the browser client is no longer supported by modern browsers.
Upgrading the Help Server for a TEPS system to the IBM Knowledge Center Help Server if installation and post install processing ran without error.
Important Notes:
- If the TEPS system has been updated to WebSphere/HTTP v8.5.5.x by a previous service pack installation, you do not need to update it again.
- If the TEPS system has been updated to the IBM Knowledge Center Help Server by a previous service pack installation, you do not need to upgrade it again.
- Before applying the Help Server upgrade to the IBM Knowledge Center Help Server, confirm that the TEPS system has been updated to WebSphere/HTTP v8.5.5.x.
- You must install this package with the same userid that you originally used to install the portal server. If you are unsure of the userid, it is the owner of the portal server directory:
ls -ald <CANDLEHOME>/*/cq
- Back up the <CANDLEHOME> directory
- Use your local procedures to stop the portal server and the Eclipse help server
- Perform the upgrade:
AIX or Linux:
$CANDLEHOME/bin/kcci20uplift.sh -h $CANDLEHOME
Windows:
kcci20uplift -h %CANDLE_HOME% - Use your local procedures to restart the portal server
Note: After upgrading the Help Server to IBM Knowledge Center Help Server, any time the Help Server is reconfigured to change the port kcci20rebuild must be run so that the Help Server will start with the changed port. By default KCCI uses the following ports, 9999(http) and 9444(https).
Restart both the TEPS and the Help Server.
You can validate your installation by running the KinCInfo command on Windows systems or the cinfo command on Linux or UNIX systems. If you run these commands before and after the upgrade, you can clearly see the component versions that have changed.
For service pack fixes, only components that are updated during this release have the latest listed level. Note that the version number can be different across components depending on the level of maintenance included. If a component has not been updated, the command reports the GA version. There is no need to upgrade this component if your system is at the listed level, the install programs automatically handle this.
Note: The KinCInfo and cinfo command output examples in the sections that follow show all service pack components that can be updated (highlighted). If you do not have all of these components installed, then components not installed are not displayed in the output of these commands.
Note: The version(s) for iu (IBM HTTP Server) and iw (IBM Websphere Application Server) reflect the latest available updated patch at the time this readme file was published (8.55.21.03). You can search IBM downloads for the latest upgrade patch.
Note: The "(Service pack 20)" indication is only applied if you install locally by using spinst(spinst.bat) as documented under Installing the service pack. The indicator will not be applied for remote deploy (tacmd addsystem, tacmd updateagent, tacmd updateframework).
The following example shows the output of the KinCInfo -t command on a Windows server.
********************* Thursday, May 01, 2025 11:48:44 AM ********************** User : administrator Group : NA Host Name : STYMIES1 Installer : Ver: 063007260 (Service Pack 20) CandleHome : C:\IBM\ITM Installitm : C:\IBM\ITM\InstallITM ******************************************************************************* ...Product Inventory PC PRODUCT DESC PLAT VER BUILD INSTALL DATE AC KAC(64-bit) CMA/32/64 Bit Agent Compatibility Package WIX64 06.30.07.26 202504220924 20250425 1729 CJ TEPD App Support/Tivoli Enterprise Portal Desktop Clien WIX64 06.30.07.20 d5114a 20250425 1729 CQ KCQ(64-bit) CMA/Tivoli Enterprise Portal Server Agent WIX64 06.30.07.22 d5114a 20250425 1729 CQ TEPS App Support/Tivoli Enterprise Portal Server WIX64 06.30.07.22 d5114a 20250425 1729 CW TEPB App Support/Tivoli Enterprise Portal Browser Clien WINNT 06.30.07.21 d5114a 20250425 1729 GL KGL(64-bit) CMA/Tivoli Enterprise Monitoring Agent Fram WIX64 06.30.07.28 d5114a 20250425 1729 GL KGL(32-bit) CMA/Tivoli Enterprise Monitoring Agent Fram WINNT 06.30.07.28 d5114a 20250425 1729 HD KHD(64-bit) CMA/Warehouse Proxy Agent WIX64 06.30.07.17 d5114a 20250425 1729 KF KKF(32-bit) IEH/IBM Knowledge Center Server WINNT 06.30.07.02 d5069b 20250425 1835 MS TEMS App Support/Tivoli Enterprise Monitoring Server WIX64 06.30.07.20 d5114a 20250425 1729 NT KNT(64-bit) CMA/Monitoring Agent for Windows OS WIX64 06.30.07.17 50831 20250425 1729 PA KPA(32-bit) CMA/Tivoli Performance Analyzer WINNT 06.30.07.00 63341 20200608 1007 R2 KR2(32-bit) CMA/Agentless Monitoring for Windows Operat WINNT 06.30.07.14 202503111039 20250425 1729 R3 KR3(32-bit) CMA/Agentless Monitoring for AIX Operating WINNT 06.30.07.14 202503111042 20250425 1729 R4 KR4(32-bit) CMA/Agentless Monitoring for Linux Operatin WINNT 06.30.07.14 202503111054 20250425 1729 R5 KR5(32-bit) CMA/Agentless Monitoring for HP-UX Operatin WINNT 06.30.07.14 202503111058 20250425 1729 R6 KR6(32-bit) CMA/Agentless Monitoring for Solaris Operat WINNT 06.30.07.14 202503111101 20250425 1729 SY KSY(64-bit) CMA/Summarization and Pruning Agent WIX64 06.30.07.18 d5114a 20250425 1729 UE KUE(32-bit) CMA/Tivoli Enterprise Services User Interfa WINNT 06.30.07.21 d5114a 20250425 1729 PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE IN Install INS/Windows Install Component WINNT 06.30.07.26 202504220924 20250425 1729 IN TEPD INS/TEP Desktop Windows Install Component WINNT 06.30.07.00 201612161149 20200608 1007 IN TEMS INS/TEMS Windows Install Component WINNT 06.30.07.00 201612161149 20200608 1007 IN TEPS INS/TEP Server Windows Install Component WINNT 06.30.07.00 201612161149 20200608 1007 IN TEMA(32-bit) INS/ITM 6.x Agent Install Component WINNT 06.30.07.26 202504220924 20250425 1729 IN TEMA(64-bit) INS/ITM 6.x Agent Install Component Extens WINNT 06.30.07.00 201612161149 20200608 1007 A4 TEMS App Support/Monitoring Agent for i5/OS WICMS 06.30.07.14 51051 20250425 1729 A4 TEPS App Support/Monitoring Agent for i5/OS WICNS 06.30.07.14 51051 20250425 1729 A4 TEPB App Support/Monitoring Agent for i5/OS WIXEB 06.30.07.14 51051 20250425 1729 A4 TEPD App Support/Monitoring Agent for i5/OS WIXEW 06.30.07.14 51051 20250425 1729 AS KAS(64-bit) CAS/Tivoli Enterprise Monitoring Automation WIX64 06.30.07.19 d5114a 20250425 1729 GS KGS(64-bit) GSK/IBM GSKit Security Interface WIX64 08.00.55.31 d5069b 20250425 1729 GS KGS(32-bit) GSK/IBM GSKit Security Interface WINNT 08.00.55.31 d5069b 20250425 1729 HD TEMS App Support/Warehouse Proxy WICMS 06.30.07.17 d5114a 20250425 1729 HD TEPS App Support/Warehouse Proxy WICNS 06.30.07.17 d5114a 20250425 1729 HD TEPB App Support/Warehouse Proxy WIXEB 06.30.07.17 d5114a 20250425 1729 HD TEPD App Support/Warehouse Proxy WIXEW 06.30.07.17 d5114a 20250425 1729 II TEPS App Support/IBM Installation Manager WICNS 11.00.10.00 d5069b 20250425 1729 IT TEPS App Support/TEC GUI Integration WICNS 06.30.07.00 d6276a 20200608 1007 IT TEPB App Support/TEC GUI Integration WIXEB 06.30.07.00 d6276a 20200608 1007 IT TEPD App Support/TEC GUI Integration WIXEW 06.30.07.00 d6276a 20200608 1007 IU TEPS App Support/IBM HTTP Server WICNS 08.55.26.02 d6276a 20250425 1834 IW TEPS App Support/Tivoli Enterprise Portal Server Extens WICNS 08.55.26.02 d6276a 20250425 1830 JM KJM(64-bit) JVM/Embedded JVM WIX64 08.08.40.00 202502270949 20250425 1729 JM KJM(32-bit) JVM/Embedded JVM WINNT 08.08.40.00 202502270949 20250425 1729 JM TEPB App Support/Embedded JVM - TEP Browser Client WIXEB 08.08.40.00 202502270949 20250425 1729 LZ TEMS App Support/Monitoring Agent for Linux OS WICMS 06.30.07.18 51151 20250425 1729 LZ TEPS App Support/Monitoring Agent for Linux OS WICNS 06.30.07.18 51151 20250425 1729 LZ TEPB App Support/Monitoring Agent for Linux OS WIXEB 06.30.07.18 51151 20250425 1729 LZ TEPD App Support/Monitoring Agent for Linux OS WIXEW 06.30.07.18 51151 20250425 1729 NT TEMS App Support/Monitoring Agent for Windows OS WICMS 06.30.07.17 50831 20250425 1729 NT TEPS App Support/Monitoring Agent for Windows OS WICNS 06.30.07.17 50831 20250425 1729 NT TEPB App Support/Monitoring Agent for Windows OS WIXEB 06.30.07.17 50831 20250425 1729 NT TEPD App Support/Monitoring Agent for Windows OS WIXEW 06.30.07.17 50831 20250425 1729 PA TEMS App Support/Tivoli Performance Analyzer WICMS 06.30.07.00 63341 20200608 1007 PA TEPS App Support/Tivoli Performance Analyzer WICNS 06.30.07.00 63341 20200608 1007 PA TEPB App Support/Tivoli Performance Analyzer WIXEB 06.30.07.01 d5114a 20250425 1729 PA TEPD App Support/Tivoli Performance Analyzer WIXEW 06.30.07.00 63341 20200608 1007 R2 TEMS App Support/Agentless Monitoring for Windows Opera WICMS 06.30.07.14 202503111039 20250425 1729 R2 TEPS App Support/Agentless Monitoring for Windows Opera WICNS 06.30.07.14 202503111039 20250425 1729 R2 TEPB App Support/Agentless Monitoring for Windows Opera WIXEB 06.30.07.14 202503111039 20250425 1729 R2 TEPD App Support/Agentless Monitoring for Windows Opera WIXEW 06.30.07.14 202503111039 20250425 1729 R3 TEMS App Support/Agentless Monitoring for AIX Operating WICMS 06.30.07.14 202503111042 20250425 1729 R3 TEPS App Support/Agentless Monitoring for AIX Operating WICNS 06.30.07.14 202503111042 20250425 1729 R3 TEPB App Support/Agentless Monitoring for AIX Operating WIXEB 06.30.07.14 202503111042 20250425 1729 R3 TEPD App Support/Agentless Monitoring for AIX Operating WIXEW 06.30.07.14 202503111042 20250425 1729 R4 TEMS App Support/Agentless Monitoring for Linux Operati WICMS 06.30.07.14 202503111054 20250425 1729 R4 TEPS App Support/Agentless Monitoring for Linux Operati WICNS 06.30.07.14 202503111054 20250425 1729 R4 TEPB App Support/Agentless Monitoring for Linux Operati WIXEB 06.30.07.14 202503111054 20250425 1729 R4 TEPD App Support/Agentless Monitoring for Linux Operati WIXEW 06.30.07.14 202503111054 20250425 1729 R5 TEMS App Support/Agentless Monitoring for HP-UX Operati WICMS 06.30.07.14 202503111058 20250425 1729 R5 TEPS App Support/Agentless Monitoring for HP-UX Operati WICNS 06.30.07.14 202503111058 20250425 1729 R5 TEPB App Support/Agentless Monitoring for HP-UX Operati WIXEB 06.30.07.14 202503111058 20250425 1729 R5 TEPD App Support/Agentless Monitoring for HP-UX Operati WIXEW 06.30.07.14 202503111058 20250425 1729 R6 TEMS App Support/Agentless Monitoring for Solaris Opera WICMS 06.30.07.14 202503111101 20250425 1729 R6 TEPS App Support/Agentless Monitoring for Solaris Opera WICNS 06.30.07.14 202503111101 20250425 1729 R6 TEPB App Support/Agentless Monitoring for Solaris Opera WIXEB 06.30.07.14 202503111101 20250425 1729 R6 TEPD App Support/Agentless Monitoring for Solaris Opera WIXEW 06.30.07.14 202503111101 20250425 1729 SY TEMS App Support/Summarization and Pruning Agent WICMS 06.30.07.18 d5114a 20250425 1729 SY TEPS App Support/Summarization and Pruning Agent WICNS 06.30.07.18 d5114a 20250425 1729 SY TEPB App Support/Summarization and Pruning Agent WIXEB 06.30.07.18 d5114a 20250425 1729 SY TEPD App Support/Summarization and Pruning Agent WIXEW 06.30.07.18 d5114a 20250425 1729 T1 TEMS App Support/Tivoli Enterprise Monitoring Server TR WICMS 07.30.63.00 d6350a 20200608 1007 TM TEMS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup WICMS 06.23.05.00 d4029a 20200608 1007 TM TEPS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup WICNS 06.23.05.00 d4029a 20200608 1007 UI KUI(32-bit) CLI/Tivoli Enterprise Services User Interfa WINNT 06.30.07.26 sp20 20250425 1729 UL TEMS App Support/Monitoring Agent for UNIX Logs WICMS 06.23.05.00 62021 20200608 1007 UL TEPS App Support/Monitoring Agent for UNIX Logs WICNS 06.23.05.00 62021 20200608 1007 UL TEPB App Support/Monitoring Agent for UNIX Logs WIXEB 06.23.05.01 d5114a 20250425 1729 UL TEPD App Support/Monitoring Agent for UNIX Logs WIXEW 06.23.05.00 62021 20200608 1007 UM TEMS App Support/Universal Agent WICMS 06.23.05.00 d5326a 20200608 1007 UM TEPS App Support/Universal Agent WICNS 06.23.05.00 d5326a 20200608 1007 UM TEPB App Support/Universal Agent WIXEB 06.23.05.01 d5114a 20250425 1729 UM TEPD App Support/Universal Agent WIXEW 06.23.05.00 d5326a 20200608 1007 UX TEMS App Support/Monitoring Agent for UNIX OS WICMS 06.30.07.19 50831 20250425 1729 UX TEPS App Support/Monitoring Agent for UNIX OS WICNS 06.30.07.19 50831 20250425 1729 UX TEPB App Support/Monitoring Agent for UNIX OS WIXEB 06.30.07.19 50831 20250425 1729 UX TEPD App Support/Monitoring Agent for UNIX OS WIXEW 06.30.07.19 50831 20250425 1729
The following example shows the output of the cinfo -t command on AIX
*********** Thu May 1 11:48:35 EDT 2025 ****************** User: root Groups: system bin sys security cron audit lp Host name : paix900 Installer Lvl:06.30.07.26 (Service Pack 20) CandleHome: /opt/IBM/ITM Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix) *********************************************************** ...Product inventory PC PRODUCT DESC PLAT VER BUILD INSTALL DATE as Tivoli Enterprise Monitoring Automation Server aix536 06.30.07.19 d5114a 20250425 1552 ax IBM Tivoli Monitoring Shared Libraries aix526 06.30.07.28 d5114a 20250425 1540 ax IBM Tivoli Monitoring Shared Libraries aix533 06.30.07.28 d5114a 20250425 1540 ax IBM Tivoli Monitoring Shared Libraries aix536 06.30.07.28 d5114a 20250425 1540 cq Tivoli Enterprise Portal Server aix536 06.30.07.22 d5114a 20250425 1541 cw Tivoli Enterprise Portal Browser Client aix536 06.30.07.21 d5114a 20250425 1540 gs IBM GSKit Security Interface aix523 08.00.55.31 d5069b - gs IBM GSKit Security Interface aix526 08.00.55.31 d5069b - hd Warehouse Proxy aix536 06.30.07.17 d5114a 20250425 1552 ii IBM Installation Manager aix533 11.00.10.00 d5069b 20250425 1541 iu IBM HTTP Server aix536 08.55.26.02 d6276a 20250425 1610 iw IBM Tivoli Enterprise Portal Server Extensions aix536 08.55.26.02 d6276a 20250425 1608 jr Tivoli Enterprise-supplied JRE aix523 08.08.40.00 202502270949 - jr Tivoli Enterprise-supplied JRE aix526 08.08.40.00 202502270949 - kf IBM Knowledge Center Help Server aix533 06.30.07.02 d5069b 20250425 1611 ms Tivoli Enterprise Monitoring Server aix536 06.30.07.20 d5114a 20250425 1552 pa Tivoli Performance Analyzer aix533 06.30.07.00 63341 20210923 1715 r2 Agentless Monitoring for Windows Operating Systems aix526 06.30.07.14 202503111039 20250425 1552 r3 Agentless Monitoring for AIX Operating Systems aix526 06.30.07.14 202503111042 20250425 1552 r4 Agentless Monitoring for Linux Operating Systems aix526 06.30.07.14 202503111054 20250425 1552 r5 Agentless Monitoring for HP-UX Operating Systems aix526 06.30.07.14 202503111058 20250425 1552 r6 Agentless Monitoring for Solaris Operating Systems aix526 06.30.07.14 202503111101 20250425 1552 sh Tivoli Enterprise Monitoring SOAP Server aix536 06.30.07.18 d5114a 20250425 1552 sy Summarization and Pruning Agent aix536 06.30.07.18 d5114a 20250425 1552 t1 File Transfer Enablement aix536 07.30.00.00 20100000-0000 - ue Tivoli Enterprise Services User Interface Extensions aix536 06.30.07.21 d5114a 20250425 1540 ui Tivoli Enterprise Services User Interface aix526 06.30.07.26 d6350a 20210923 1715 ui Tivoli Enterprise Services User Interface aix533 06.30.07.26 d6350a 20210923 1715 ui Tivoli Enterprise Services User Interface aix536 06.30.07.26 d5114a 20250425 1540 ux Monitoring Agent for UNIX OS aix526 06.30.07.19 50831 20250425 1552 PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE a4 Monitoring Agent for i5/OS tms 06.30.07.14 51051 20250425 1552 a4 Monitoring Agent for i5/OS tps 06.30.07.14 51051 20250425 1553 a4 Monitoring Agent for i5/OS tpw 06.30.07.14 51051 20250425 1553 hd Warehouse Proxy tms 06.30.07.17 d5114a 20250425 1552 hd Warehouse Proxy tps 06.30.07.17 d5114a 20250425 1553 hd Warehouse Proxy tpw 06.30.07.17 d5114a 20250425 1553 it TEC GUI Integration tps 06.30.07.00 d6276a 20210923 1716 it TEC GUI Integration tpw 06.30.07.00 d6276a 20210923 1717 jr Tivoli Enterprise-supplied JRE tpj 08.08.40.00 202502270949 - lz Monitoring Agent for Linux OS tms 06.30.07.18 51151 20250425 1552 lz Monitoring Agent for Linux OS tps 06.30.07.18 51151 20250425 1553 lz Monitoring Agent for Linux OS tpw 06.30.07.18 51151 20250425 1553 ms Tivoli Enterprise Monitoring Server tms 06.30.07.20 d5114a 20250425 1552 nt Monitoring Agent for Windows OS tms 06.30.07.17 50831 20250425 1552 nt Monitoring Agent for Windows OS tps 06.30.07.17 50831 20250425 1553 nt Monitoring Agent for Windows OS tpw 06.30.07.17 50831 20250425 1553 pa Tivoli Performance Analyzer tms 06.30.07.00 63341 20210923 1716 pa Tivoli Performance Analyzer tps 06.30.07.00 63341 20210923 1717 pa Tivoli Performance Analyzer tpw 06.30.07.01 d5114a 20250425 1553 r2 Agentless Monitoring for Windows Operating Systems tms 06.30.07.14 202503111039 20250425 1552 r2 Agentless Monitoring for Windows Operating Systems tps 06.30.07.14 202503111039 20250425 1553 r2 Agentless Monitoring for Windows Operating Systems tpw 06.30.07.14 202503111039 20250425 1553 r3 Agentless Monitoring for AIX Operating Systems tms 06.30.07.14 202503111042 20250425 1552 r3 Agentless Monitoring for AIX Operating Systems tps 06.30.07.14 202503111042 20250425 1553 r3 Agentless Monitoring for AIX Operating Systems tpw 06.30.07.14 202503111042 20250425 1553 r4 Agentless Monitoring for Linux Operating Systems tms 06.30.07.14 202503111054 20250425 1552 r4 Agentless Monitoring for Linux Operating Systems tps 06.30.07.14 202503111054 20250425 1553 r4 Agentless Monitoring for Linux Operating Systems tpw 06.30.07.14 202503111054 20250425 1553 r5 Agentless Monitoring for HP-UX Operating Systems tms 06.30.07.14 202503111058 20250425 1552 r5 Agentless Monitoring for HP-UX Operating Systems tps 06.30.07.14 202503111058 20250425 1553 r5 Agentless Monitoring for HP-UX Operating Systems tpw 06.30.07.14 202503111058 20250425 1553 r6 Agentless Monitoring for Solaris Operating Systems tms 06.30.07.14 202503111101 20250425 1552 r6 Agentless Monitoring for Solaris Operating Systems tps 06.30.07.14 202503111101 20250425 1553 r6 Agentless Monitoring for Solaris Operating Systems tpw 06.30.07.14 202503111101 20250425 1553 sy Summarization and Pruning Agent tms 06.30.07.18 d5114a 20250425 1552 sy Summarization and Pruning Agent tps 06.30.07.18 d5114a 20250425 1553 sy Summarization and Pruning Agent tpw 06.30.07.18 d5114a 20250425 1553 tm Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint tms 06.23.05.00 d4029a 20210923 1716 tm Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint tps 06.23.05.00 d4029a 20210923 1717 ul Monitoring Agent for UNIX Logs tms 06.23.05.00 62021 20210923 1716 ul Monitoring Agent for UNIX Logs tps 06.23.05.00 62021 20210923 1717 ul Monitoring Agent for UNIX Logs tpw 06.23.05.01 d5114a 20250425 1553 um Universal Agent tms 06.23.05.00 d5326a 20210923 1716 um Universal Agent tps 06.23.05.00 d5326a 20210923 1717 um Universal Agent tpw 06.23.05.01 d5114a 20250425 1553 ux Monitoring Agent for UNIX OS tms 06.30.07.19 50831 20250425 1552 ux Monitoring Agent for UNIX OS tps 06.30.07.19 50831 20250425 1553 ux Monitoring Agent for UNIX OS tpw 06.30.07.19 50831 20250425 1553
The following example shows the output of the cinfo -t command on Linux
*********** Thu May 1 11:48:29 EDT 2025 ****************** User: root Groups: root Host name : itml3sput1 Installer Lvl:06.30.07.26 (Service Pack 20) CandleHome: /opt/IBM/ITM Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix) *********************************************************** ...Product inventory PC PRODUCT DESC PLAT VER BUILD INSTALL DATE as Tivoli Enterprise Monitoring Automation Server lx8266 06.30.07.19 d5114a 20250425 1550 ax IBM Tivoli Monitoring Shared Libraries li6263 06.30.07.28 d5114a 20250425 1550 ax IBM Tivoli Monitoring Shared Libraries lx8266 06.30.07.28 d5114a 20250425 1550 cj Tivoli Enterprise Portal Desktop Client lx8266 06.30.07.20 d5114a 20250425 1550 cq Tivoli Enterprise Portal Server lx8266 06.30.07.22 d5114a 20250425 1552 cw Tivoli Enterprise Portal Browser Client lx8266 06.30.07.21 d5114a 20250425 1550 gs IBM GSKit Security Interface li6243 08.00.55.31 d5069b - gs IBM GSKit Security Interface lx8266 08.00.55.31 d5069b - hd Warehouse Proxy lx8266 06.30.07.17 d5114a 20250425 1550 ii IBM Installation Manager lx8266 11.00.10.00 d5069b - iu IBM HTTP Server lx8266 08.55.26.02 d6276a 20250425 1615 iw IBM Tivoli Enterprise Portal Server Extensions lx8266 08.55.26.02 d6276a 20250425 1614 jr Tivoli Enterprise-supplied JRE li6263 08.08.40.00 202502270949 - jr Tivoli Enterprise-supplied JRE lx8266 08.08.40.00 202502270949 - kf IBM Knowledge Center Help Server li6263 06.30.07.02 d5069b 20250425 1616 lz Monitoring Agent for Linux OS lx8266 06.30.07.18 51151 20250425 1602 ms Tivoli Enterprise Monitoring Server lx8266 06.30.07.20 d5114a 20250425 1602 pa Tivoli Performance Analyzer lx8266 06.30.07.00 63341 20210203 1253 r2 Agentless Monitoring for Windows Operating Systems lx8266 06.30.07.14 202503111039 20250425 1603 r3 Agentless Monitoring for AIX Operating Systems lx8266 06.30.07.14 202503111042 20250425 1603 r4 Agentless Monitoring for Linux Operating Systems lx8266 06.30.07.14 202503111054 20250425 1603 r5 Agentless Monitoring for HP-UX Operating Systems lx8266 06.30.07.14 202503111058 20250425 1603 r6 Agentless Monitoring for Solaris Operating Systems lx8266 06.30.07.14 202503111101 20250425 1603 sh Tivoli Enterprise Monitoring SOAP Server lx8266 06.30.07.18 d5114a 20250425 1602 sy Summarization and Pruning Agent lx8266 06.30.07.18 d5114a 20250425 1603 t1 File Transfer Enablement lx8266 07.30.00.00 20100000-0000 - ue Tivoli Enterprise Services User Interface Extensions lx8266 06.30.07.21 d5114a 20250425 1550 ui Tivoli Enterprise Services User Interface lx8266 06.30.07.26 d5114a 20250425 1550 PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE a4 Monitoring Agent for i5/OS tms 06.30.07.14 51051 20250425 1603 a4 Monitoring Agent for i5/OS tpd 06.30.07.14 51051 20250425 1604 a4 Monitoring Agent for i5/OS tps 06.30.07.14 51051 20250425 1604 a4 Monitoring Agent for i5/OS tpw 06.30.07.14 51051 20250425 1603 hd Warehouse Proxy tms 06.30.07.17 d5114a 20250425 1603 hd Warehouse Proxy tpd 06.30.07.17 d5114a 20250425 1604 hd Warehouse Proxy tps 06.30.07.17 d5114a 20250425 1604 hd Warehouse Proxy tpw 06.30.07.17 d5114a 20250425 1603 it TEC GUI Integration tpd 06.30.07.00 d6276a 20210203 1625 it TEC GUI Integration tps 06.30.07.00 d6276a 20210203 1633 it TEC GUI Integration tpw 06.30.07.00 d6276a 20210203 1624 jr Tivoli Enterprise-supplied JRE tpj 08.08.40.00 202502270949 - lz Monitoring Agent for Linux OS tms 06.30.07.18 51151 20250425 1603 lz Monitoring Agent for Linux OS tpd 06.30.07.18 51151 20250425 1604 lz Monitoring Agent for Linux OS tps 06.30.07.18 51151 20250425 1604 lz Monitoring Agent for Linux OS tpw 06.30.07.18 51151 20250425 1603 ms Tivoli Enterprise Monitoring Server tms 06.30.07.20 d5114a 20250425 1603 nt Monitoring Agent for Windows OS tms 06.30.07.17 50831 20250425 1603 nt Monitoring Agent for Windows OS tpd 06.30.07.17 50831 20250425 1604 nt Monitoring Agent for Windows OS tps 06.30.07.17 50831 20250425 1604 nt Monitoring Agent for Windows OS tpw 06.30.07.17 50831 20250425 1603 pa Tivoli Performance Analyzer tms 06.30.07.00 63341 20210203 1253 pa Tivoli Performance Analyzer tpd 06.30.07.00 63341 20210203 1625 pa Tivoli Performance Analyzer tps 06.30.07.00 63341 20210203 1633 pa Tivoli Performance Analyzer tpw 06.30.07.01 d5114a 20250425 1603 r2 Agentless Monitoring for Windows Operating Systems tms 06.30.07.14 202503111039 20250425 1603 r2 Agentless Monitoring for Windows Operating Systems tpd 06.30.07.14 202503111039 20250425 1604 r2 Agentless Monitoring for Windows Operating Systems tps 06.30.07.14 202503111039 20250425 1604 r2 Agentless Monitoring for Windows Operating Systems tpw 06.30.07.14 202503111039 20250425 1603 r3 Agentless Monitoring for AIX Operating Systems tms 06.30.07.14 202503111042 20250425 1603 r3 Agentless Monitoring for AIX Operating Systems tpd 06.30.07.14 202503111042 20250425 1604 r3 Agentless Monitoring for AIX Operating Systems tps 06.30.07.14 202503111042 20250425 1604 r3 Agentless Monitoring for AIX Operating Systems tpw 06.30.07.14 202503111042 20250425 1603 r4 Agentless Monitoring for Linux Operating Systems tms 06.30.07.14 202503111054 20250425 1603 r4 Agentless Monitoring for Linux Operating Systems tpd 06.30.07.14 202503111054 20250425 1604 r4 Agentless Monitoring for Linux Operating Systems tps 06.30.07.14 202503111054 20250425 1604 r4 Agentless Monitoring for Linux Operating Systems tpw 06.30.07.14 202503111054 20250425 1603 r5 Agentless Monitoring for HP-UX Operating Systems tms 06.30.07.14 202503111058 20250425 1603 r5 Agentless Monitoring for HP-UX Operating Systems tpd 06.30.07.14 202503111058 20250425 1604 r5 Agentless Monitoring for HP-UX Operating Systems tps 06.30.07.14 202503111058 20250425 1604 r5 Agentless Monitoring for HP-UX Operating Systems tpw 06.30.07.14 202503111058 20250425 1603 r6 Agentless Monitoring for Solaris Operating Systems tms 06.30.07.14 202503111101 20250425 1603 r6 Agentless Monitoring for Solaris Operating Systems tpd 06.30.07.14 202503111101 20250425 1604 r6 Agentless Monitoring for Solaris Operating Systems tps 06.30.07.14 202503111101 20250425 1604 r6 Agentless Monitoring for Solaris Operating Systems tpw 06.30.07.14 202503111101 20250425 1603 sy Summarization and Pruning Agent tms 06.30.07.18 d5114a 20250425 1603 sy Summarization and Pruning Agent tpd 06.30.07.18 d5114a 20250425 1604 sy Summarization and Pruning Agent tps 06.30.07.18 d5114a 20250425 1604 sy Summarization and Pruning Agent tpw 06.30.07.18 d5114a 20250425 1603 tm Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint tms 06.23.05.00 d4029a 20210203 1253 tm Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint tps 06.23.05.00 d4029a 20210203 1633 ul Monitoring Agent for UNIX Logs tms 06.23.05.00 62021 20210203 1253 ul Monitoring Agent for UNIX Logs tpd 06.23.05.00 62021 20210203 1625 ul Monitoring Agent for UNIX Logs tps 06.23.05.00 62021 20210203 1633 ul Monitoring Agent for UNIX Logs tpw 06.23.05.01 d5114a 20250425 1603 um Universal Agent tms 06.23.05.00 d5326a 20210203 1253 um Universal Agent tpd 06.23.05.00 d5326a 20210203 1625 um Universal Agent tps 06.23.05.00 d5326a 20210203 1633 um Universal Agent tpw 06.23.05.01 d5114a 20250425 1604 ux Monitoring Agent for UNIX OS tms 06.30.07.19 50831 20250425 1603 ux Monitoring Agent for UNIX OS tpd 06.30.07.19 50831 20250425 1604 ux Monitoring Agent for UNIX OS tps 06.30.07.19 50831 20250425 1604 ux Monitoring Agent for UNIX OS tpw 06.30.07.19 50831 20250425 1604
Remote service pack installation
The following components are remote deployable:
PC Description
-- ------------
lz Monitoring Agent for Linux OS
nt Monitoring Agent for Windows OS
tf Tivoli Enterprise Management Agent Framework Update
ue Tivoli Enterprise Services User Intefercase Extensions
ux Monitoring Agent for UNIX OS
r2 Agentless Monitoring Agent for Windows OS
r3 Agentless Monitoring Agent for AIX OS
r4 Agentless Monitoring Agent for Linux OS
r5 Agentless Monitoring Agent for HP-UX OS
r6 Agentless Monitoring Agent for Solaris OS
- Transfer the appropriate archive file (6.3.0.7-TIV-ITM-<PLATFORM>-SP0020.tar.gz or .zip) to a temporary directory on the system that contains the code to be updated. For the purpose of this readme file, the symbol <TEMP> represents the fully qualified path to this directory. Note: On Windows, this includes the drive letter.
- Expand the archive file using the tar command on UNIX systems or an unzip utility on Windows systems. This creates a directory structure that contains fixes for all of the supported platforms.
- Add the deploy components to the TEMS Depot by executing the following command
For Linux packages (lz, r#, tf and ue)
cd <TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0020/bundles/unix
For UNIX (r#, tf, ue and ux)
cd <TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0020/bundles/unix
For Windows packages (nt, r#, tf and ue)
cd <TEMP>/6.3.0.7-TIV-ITM-WINDOWS64-SP0020/bundles/WINDOWS/Deploy
To load all components to your depot run the following command once each for UNIX or Linux and then Windows components:
For UNIX or Linux:
$CANDLEHOME/bin/tacmd addbundles -i .
For Windows:
tacmd addbundles -i .
Or you can load only those bundles you want using one or more of the Product codes from the components listed
tacmd addbundles -i . [-t] [<pc>] [<pc> ...]
i.e.
tacmd addbundles -i . -t lz tf
Make note of the deployable component versions as you add the bundles and then use either the updateAgent
or updateFramework commands to remotely deploy.
Pristine installation images for OS agents
The steps are as outlined at this link:
Separating the downloaded ITM/ITCAM media image into smaller agent/platform bundles
Note: point to <TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0020/bundles/unix or <TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0020/bundles/unix
or <TEMP>/6.3.0.7-TIV-ITM-WINDOWS64-SP0020/bundles/WINDOWS/Deploy
for the media path per the steps in link.
Updating 630 Fix Pack 7 pristine installation media for new platform support
For all new platforms listed you can install from 630 Fix Pack 7 media but the prerequisite scan will report errors. So long as the errors are just OS Version failure, ITM 630 Fix Pack 7 will install and configure correctly with the following exceptions:
- Solaris 11.4 UNIX OS monitoring agent needs to be installed from service pack 3 or later
- The Tivoli Enterprise Portal Server (CQ) on Linux for System z cannot be installed unless libstdc++.so.5 (compat-libstdc++-33.x on RHEL or libstdc++33.x on SUSE) is also installed. However, since libstdc++.so.5 has been deprecated, newer versions of both RHEL and SUSE no longer provide libstdc++.so.5. You can patch your IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Base Linux on System z media to allow for Tivoli Enterprise Portal installation on these newer RHEL and SUSE versions.
The service pack provides a mechanism to patch Pristine installation 6.3.0 Fix Pack 7 install images so that you can get the latest prerequisite scanner definitions as well as patching the IBM Tivoli Monitoring V6.3.0.7 Base, Linux on System z® media so that you can install the Tivoli Enterprise Portal Server on newer OS versions on Linux for System z (See install steps below). In all cases after doing a pristine installation from patched 630 Fix Pack 7, you would still need to additionally apply the service pack. Also if you patch windows media, due to the update to Visual C++ runtimes, you must also apply the service pack after doing a pristine installation from patched 630 Fix Pack 7 media.
To patch 6.3.0 Fix Pack 7 media, you need an extracted image in a writable location or point to a new, writable, location in case your source image is read-only. To patch your media:
Linux:
<TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0020/mediaupdate
UNIX:
<TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0020/mediaupdate
Windows:
<TEMP>/6.3.0.7-TIV-ITM-WINDOWS64-SP0020/mediaupdate.bat
To patch the installation media:
mediaupdate -h media_dir [-w write_dir] [-r]
where: -h media_dir full path of the original CD image or expanded
media directory.
-w write_dir is optional and is full path of the modified CD image directory.
it's only required if media_dir is not a writable directory.
-r is optional and restores updated media to original contents if you want to undo patching of the extracted installation media
Per the usage you must specify the location of a 6.3.0 Fix Pack 7 extracted install image (pristine) and the script copies over the updated install, prerequisite checking and for base Linux for System z the TEPS and teps install manager files needed to then use the modified pristine image to do a fresh install of your target OS (all supported components). Again, after installation using the updated media, then immediately apply SP20
for example
Linux:
<TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0020/mediaupdate -h /tmp/6307media/agents
<TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0020/mediaupdate -h /tmp/6307media/base_zlinux
UNIX:
<TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0020/mediaupdate -h /tmp/6307media/agents
Windows:
<TEMP>/6.3.0.7-TIV-ITM-WINDOWS64-SP0020/mediaupdate.bat -h c:\temp\6307media\agents
To install Tivoli Enterprise Portal on Linux for System z for newer OS versions after patching Base Linux for System z install media:
- Run the install for the Tivoli Enterprise Portal from the patched media
- Immediately apply this service pack per the installation instructions
- Configure the Tivoli Enterprise Portal Server (cq) component before continuing with the service pack "Perform the necessary tasks after installation"
<br><br>
Additional installation updates
New utility for securing Windows installations
The service pack installation provides a new command on Windows:
%CANDLE_HOME%\InstallITM\securemain.cmd
An administrator can use the command to limit the permissions non-admin users have on the C:\IBM\ITM (%CANDLE_HOME%) folder.
To set security permissions limiting non administrators users from creating files or folders, use the following command:
secureMain lock
To remove security settings use the following command:
secureMain unlock
Command syntax can be viewed with the following syntax:
secureMain -?
The secureMain commands use the following syntax:
secureMain [-h install_dir] [-g SID] [-d folder] lock
secureMain [-h install_dir] [-g SID] unlock
where variables are defined as follows:
install_dir is the directory path for the IBM Tivoli Monitoring installation.
If this parameter is not supplied, the script attempts to determine the installation directory.
SID is the Windows Security Identifier. The default SID used is S-1-5-11.
folder is an additional folder to set admin rights for. This is used when factory agents create an additional folder under the installation directory.
SID values are the user and group identifiers used by Windows when setting file security. The following links provide additional information on SIDs.
List of commonly used SIDs:
Command line syntax for listing SID values of accounts defined on the system:
https://docs.microsoft.com/en-us/windows/win32/wmisdk/wmic
Example usage: "wmic useraccount get name,sid"
Previously provided security updates are included in this service Pack for APARs IV94417 and IV96017. They are to be installed separately as needed. See the following files for details:
<TEMP>/6.3.0.7-TIV-ITM-<PLATFORM>-SP0020/updates/6.3.0-TIV-ITM-FP0007-IV94417.README
and
<TEMP>/6.3.0.7-TIV-ITM-<PLATFORM>-SP0020/updates/6.3.0-TIV-ITM-FP0007-IV96017.README
Also included is a fix for APAR IV88904 which applies to the ITM OS Dashboards. See the following file for details:
<TEMP>/6.3.0.7-TIV-ITM-<PLATFORM>-SP0020/updates/README-Provisional-IV88904.txt
Troubleshoot Installation from Support site
For additional troubleshooting help not covered in this readme document, visit the IBM Tivoli Monitoring support page at the following URL:
This is a cumulative service pack for IBM Tivoli Monitoring, Version 6.3.0 Fix Pack 7.
The main areas of quality improvements made in this maintenance deliverable relative to the most recently shipped IBM Tivoli Monitoring release (IBM Tivoli Monitoring 6.3.0 Fix Pack 7) are shown below.
- New APAR fixes for Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 20 (See List of fixes below)
The following new features are included in IBM Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 20:
- Security Fixes
New Features from superseded service packs
Features included in service pack 19
Enabling SSL for the Tivoli Enterprise Portal Server:
Additional configuration needed after "Enabling SSL for the Tivoli Enterprise Portal Server". Before recycling the "Tivoli Enterprise Portal Server" (step 6 for "Windows" and step 7 for "AIX/Linux" you need to edit your portal server environment file and add the following settings.
For Service pack 8 and later:
KFW_ORBPARM=-Dvbroker.security.server.socket.minTLSProtocol=TLS1_2 -Dvbroker.security.server.socket.maxTLSProtocol=TLS1_3
For service packs prior to Service pack 8:
KFW_ORB_ENABLED_PROTOCOLS=TLS_Version_1_2_Only
"Follow the Hub TEMS" feature:
Although the TEPS does not support the same "Fault Tolerant Option (FTO)" feature provided by the TEMS, it does support the ability to re-connect to a secondary Hub TEMS if communcations with the primary Hub TEMS is lost. This "Follow the Hub" feature requires some additional TEPS configuration, using the following procedure (note that the procedure differs slightly depending on whether the TEPS is installed on a Windows platform or non-Windows platform):
1) Windows platform: Edit the file <itm_install_dir>\CNPS\kfwenv
Non-Windows platform: Create / edit a file named cq.environment in the <itm_install_dir>/config directory
2) Windows platform: Add the following statement to the kfwenv file (all on a single line):
CT_CMSLIST=ip.pipe:<FQDN of primary Hub TEMS>;ip.spipe:<FQDN of primary Hub TEMS>;ip.pipe:<FQDN of secondary Hub TEMS;ip.spipe:<FQDN of secondary Hub TEMS>
Non-Windows platform: Add the following statement to the cq.environment file (all on a single line):
export CT_CMSLIST=ip.pipe:<FQDN of primary Hub TEMS>;ip.spipe:<FQDN of primary Hub TEMS>;ip.pipe:<FQDN of secondary Hub TEMS;ip.spipe:<FQDN of secondary Hub TEMS>
(Note that for all platforms, a semicolon character is placed between each <protocol>:<FQDN> entry in the statement.)
Below is a completed example of this statement for a non-Windows platform (all on a single line):
export CT_CMSLIST=ip.pipe:sp9rh791.fyre.ibm.com;ip.spipe:sp9rh791.fyre.ibm.com; ip.pipe:rh84anh1.fyre.ibm.com;ip.spipe:rh84anh1.fyre.ibm.com
3) Recycle the TEPS.
If the TEPS detects that the Hub TEMS connection has been lost, the TEPS will scan the CT_CMSLIST to locate a Hub TEMS address to try next. The "failback" scenario should also work, provided that the TEPS loses connection to the secondary Hub TEMS and the primary Hub TEMS is now available for connection.
You can, in principle, add more than just one secondary Hub TEMS to the list. For example, if you had 2 secondary Hub TEMS servers available, you could add another set of definitions to the CT_CMSLIST. Then, if the first two FQDN's in the list are unavailable, the TEPS will try and connect to the 3rd one in the list.
In general, it should take anywhere between 5 - 10 minutes for the "failover" to occur (depending on how quickly the disconnection is detected, and how quickly the TEPS can re-connect to the secondary Hub TEMS). During that time, the TEP client will report that communications with the TEMS has been lost. Then, after the connection with the secondary Hub TEMS has been established, the TEP client's Enterprise workspace will be displayed (or whatever "home" workspace that particular logged-on user has assigned).
Note that this feature is not an TEPS FTO solution. There is a single TEPS instance that is "following" the designated Hub TEMS as it fails over to a secondary TEMS.
Restricting the number of failed TEPS login attempts
The TEPS has long supported the ability to restrict the number of failed login attempts by the TEP client via the KFW_AUTHORIZATION_MAX_INVALID_LOGIN configuration variable, as described on the following page from the ITM documentation:
https://www.ibm.com/docs/en/tivoli-monitoring/6.3.0?topic=settings-controlling-number-logon-attempts
However, if "clients" other than the TEP are attempting to login to the TEPS, the KFW_AUTHORIZATION_MAX_INVALID_LOGIN configuration variable is ineffective. An example of a non-TEP client would be the tacmd CLI component (e.g., use of the tacmd tepslogin command). In order to restrict the number of failed login attempts to the TEPS from these non-TEP client components, the KDHS_MAX_FAILED_LOGINS configuration variable associated with the Hub TEMS should be used, as described in the following document:
With the inclusion of both the KFW_AUTHORIZATION_MAX_INVALID_LOGIN configuration variable for the TEPS, and the KDHS_MAX_FAILED_LOGINS configuration variable for the Hub TEMS, the number of failed login attempts to the TEPS can be restricted, independent of the type of TEPS "client" involved.
| Command Line Interface Known Issues | |
|---|---|
| DT422331 | [Open]ITM 6.3.0.7 SP19 'Pdcollect' on Windows platform does not collect any agent's log files in the produced archive file |
| IBM Monitoring Agent for Linux OS Known Issues | |
| DT421287 | [Open]Linux OS Agent monitoring log files, fcp_daemon crashes when LANG variable incorrectly set |
| IBM Monitoring Agent for Windows OS Known Issues | |
| DT423844 | [Open]Description field is empty for event logs with long names |
| IBM Tivoli Enterprise Monitoring Agent Known Issues | |
| DT425535 | [Open]The location and/or name of the ITM audit log is incorrect |
| IBM Tivoli Enterprise Monitoring Installation Known Issues | |
| DT406964 | [Open]seed.sh does not disable all of the required options on KDC_FAMILIES and KDE_TRANSPORT for kdstsns to execute properly. |
| DT261666 | [Open]Tivoli Monitoring installation needs exec permission on /tmp filesystem |
| IBM Tivoli Enterprise Monitoring Server Known Issues | |
| DT433460 | [Open]A TEMS crashes while processing a deployment request |
| DT431992 | [Open]A TEMS may crash when a subnode switches from one agent to another |
| DT425026 | [Open]RTEMS Stage2 resynchronisation repeatedly fails following a reconnection to the Hub |
| DT423836 | [Open]A TEMS may crash when an agent connects and registers subnodes |
| IBM Tivoli Enterprise Portal Server Known Issues | |
| DT417139 | [Open]TEPS/LDAP Limitation: Distinguished Name tokenizer does not support use of escape sequences for comma delimiter character. |
List of fixes from superseded service packs
Fixes included in service pack 19
Copyright and trademark information
https://www.ibm.com/legal/copytrade
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| Date | Description |
| May 16, 2025 | Published |
| May 28, 2025 | Updated for additional security bulletin |
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Document Information
Modified date:
28 May 2025
UID
ibm17229120