IBM Support

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 2 (6.3.0.7-TIV-ITM-SP0002) README

Fix Readme


Abstract

README documentation for IBM Tivoli Monitoring for Version 6.3.0 Fix Pack 7 Service Pack 2 including installation-related instructions, prerequisites, corequisites, and list of fixes.

Content

Important items to be aware of in this maintenance release:
  1. IBM Tivoli Monitoring version 6.3.0 Fix Pack 7 Service Pack 2 is intended to be applied to an existing 6.3.0 Fix Pack 7  or 6.3.0 Fix Pack 7 SP1 install base.   However, installing via Service Pack 2 allows the OS Agents running versions previous to 6.30 Fix Pack 7 (e.g. 6.30 Fix Pack 5) to be upgraded directly to the Interim Fix version included.  Also for the OS agents a pristine install is available via either remote deploy or the exportbundles option of tacmd:

    LZ     Monitoring Agent for LinuxOS (6.30.07.03)
    NT     Monitoring Agent for Windows OS (6.30.07.03)
    UX     Monitoring Agent for UNIX OS (6.30.07.05)

    See techote http://www.ibm.com/support/docview.wss?uid=ibm10883078  for more information.

    It also includes the latest System Monitoring Agents agents at the following levels:

    System Monitoring Agent for Linux OS (lz) 06.30.07.03 
    System Monitoring Agent for Windows OS (NT) 06.30.07.03
    System Monitoring Agent for UNIX OS (ux) 06.30.07.05 

  2. This is a cumulative service pack for ITM Tivoli Monitoring, Version 6.3.0 Fix Pack 07.  This service pack is provided as an official maintenance release and contains updates for Server components, shared components, and OS Agents.

  3. The following packages have been upgraded in the service pack:
     
    • The Java RunTime Environment (JRE) packages that are shipped with IBM Tivoli Monitoring have been upgraded to the following:
       
      • 1.8.0 SR5 FP35 for CANDLEHOME on AIX, HP-UX ia64, Linux, Solaris amd64 and Windows.

        For AIX 6.1 oslevel -r less than TL7 (6100-07) and AIX 7.1 oslevel -r less than TL3 (7100-03)  and for Linux RHEL < 6.0 and SLES < 11.1 the following will be installed:

           1.7.0 SR10 FP45 for CANDLEHOME
         
      • 1.7.0 SR10 FP45 for CANDLEHOME HP-UX PA-Risc and Solaris Sparc
         
      • 1.8.0 SR5 FP35 for Tivoli Enterprise Portal (TEP) browser clients (See Additional installation updates)

         
    See Known limitations for issue with Java 8 on Windows Server 2008 (not Windows Server 2008 R2)

  4. For new platform support (see New Features)  this service pack can be used to patch copies of 630 FP7 pristine install media (see here)

  5. Please be sure to read the section "Prior to installation" before proceeding with this installation.
     
  6. Some APAR fixes in this maintenance release require you to take manual steps in order to apply them.  Refer to this Technote for information and guidelines
    http://www.ibm.com/support/docview.wss?uid=swg21429029

Contents

Download information
Prerequisites and corequisites
Known issues
Known limitations

Installation information

Prior to installation
Installing
Performing the necessary tasks after installation
Additional installation updates
Troubleshooting installation problems from the Support site

Additional Information
New Features
Documentation Updates
List of fixes
Copyright and trademark information
Document change history


Download Information

Information on downloading IBM Tivoli Monitoring Version 6.3.0 Fix Pack 7 Service Pack 2:

http://www.ibm.com/support/docview.wss?uid=ibm10967635
 

Prerequisites and corequisites

The service pack should be applied to an existing IBM Tivoli Monitoring 6.3.0 Fix Pack 7 or 6.3.0 Fix Pack 7 with Service pack installation.  6.3.0 Fix Pack 7 is available as both a pristine and upgrade install:

https://www.ibm.com/support/docview.wss?mhq=6.3.0-TIV-ITM-FP0007&mhsrc=ibmsearch_a&uid=swg24041633

The System Monitoring Agents can be installed pristine, or over any existing System Monitoring Agent installation.

Known issues
Remote deploy installs (createnode, updateagent) may fail for Red Hat Enterprise Linux 6 releases.   Please ensure you have the latest available ksh rpm for your system if the remote deployment fails and try again or try local installation.

Known limitations

Red Hat Enterprise Linux 8 for IBM System z no longer supports 31-bit applications. This currently prevents the Tivoli Enterprise Portal Server (TEPS or cq) component from being installable on Red Hat Enterprise Linux 8 for IBM System z.

IBM Java 8 does not work with Windows Server 2008 (NT 6.0). Please do not install this service pack on a Windows Server 2008 system. (Windows Server 2008 R2 is ok). Please note that Windows Server 2008 and Windows Server 2008 R2 both go end of support on January 14, 2020

Installation information

Prior to installation

Before proceeding with the installation process, please make note of these important points:

  • Assign CANDLEHOME environment variable (Unix/Linux only)

    Before installing this service pack on Unix systems, make sure that the
    environment variable $CANDLEHOME is set to the IBM Tivoli Monitoring
    installation directory.

      Note: The directory /opt/IBM/ITM is the default installation directory.

        For example:
        > CANDLEHOME=/opt/IBM/ITM
        > export CANDLEHOME
     
  • Transfer the appropriate archive file:

         6.3.0.7-TIV-ITM-SP0002.tar.gz or 6.3.0.7-TIV-ITM-SP0002.zip
         to a temporary directory on the system that contains the code to be
         updated.  For the purpose of this README, the symbol <TEMP> represents
         the fully qualified path to this directory.
         Note: On Windows, this includes the drive letter.

         Expand the archive file using the tar command on UNIX systems or
         an unzip utility on Windows systems.  This creates a directory
         structure that contains fixes for all of the supported platforms.
     
  • As a best practice, it is recommended that all running IBM Tivoli Monitoring processes be stopped manually prior to performing an upgrade from a previous version or maintenance level to this service pack level. For systems with TEMS or TEPS installed, the service pack installer will not allow installation until the TEMS and/or TEPS are stopped.  While the upgrade installer will attempt to stop all other running processes, there are times when a running process will fail to stop and lead to unexpected upgrade failures if the upgrade is allowed to continue. If any process fails to stop during a manual shutdown, restart the system before proceeding with the upgrade.

  • Before upgrading, execute the cinfo/KinCInfo command per the instructions in the section entitled Validating what you installed.  After the install completes, this will help in validating the installation.  Once you complete the install, continue with the next section entitled Performing the necessary tasks after installation.
     
  • The following information applies to users upgrading on UNIX or Linux using a non-root userid for the management server, portal server or any ITM / ITCAM agent.  You can use any non-root userid that you want to, as long as that userid has been created.  You must use the same userid as was used for the original installation, or the root userid.  These steps specify using the itmuser userid and itmgrp group and that the userid and group have been created.

    1.  Perform the management server, portal server or ITM/ITCAM agent upgrade as user itmuser.
    2.  After the installation completes, run "SetPerm -a" as user root.
    3.  When updating the management server:
         1. If Management server security was enabled, run "SetPerm -s" as user root to re-enable management server security.
         2. Add application support to the hub management server.
    4.  When updating the portal server:
         1. Configure the portal server as user root (this step will run InstallPresentation and add application support on the portal server).
         2. Execute the following command as user root to change the ownership of all files in $CANDLEHOME to user itmuser and group itmgrp:

              chown -Rf itmuser:itmgrp $CANDLEHOME

         3. Run "SetPerm -a" as root user again
    5.  Start the management server, portal server or ITM/ITCAM agent as user itmuser.
     
  • The following information applies to users upgrading on Windows systems.

    Ensure you are logged on locally to the Windows machine with a userid that has administrator rights.

  • The following are recommended steps to facilitate recovery of the Tivoli Enterprise Management Server (TEMS) or the Tivoli Enterprise Portal Server (TEPS) in the case where problems are encountered during the installation of this service pack.

    Management Server

    1. Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.

    2. If using the ITMSuper tool, run the tool to take a snapshot of the entire ITM infrastructure prior to the install of this fix pack.

    Portal Server

    1. Run the migrate-export.bat (Windows) or migrate-export.sh (UNIX/Linux) to backup the contents of the portal server database. This snapshot will allow for recovery of the database back to the point prior to installing this service pack maintenance.

    2. Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.

    3. If using the ITMSuper tool, run the tool to take a snapshot of the entire ITM infrastructure prior to the install of this fix pack.

Installing

  For Updating systems with any of: AS MS CQ SY SH CW or CJ components installed (usually TEMS/TEPS) in
  addition to OS and other agents.

  (NOTE: System must already be updated to 630 Fix Pack 7 for the above components)

     1. For Unix/Linux installs:
     
        cd <TEMP>/6.3.0.7-TIV-ITM-SP0002
        ./sppatch -h $CANDLEHOME -i `pwd`


     2. For Windows installs:
        
       cmd /c kinconfg -pA
        cd <TEMP>/6.3.0.7-TIV-ITM-SP0002/
        sppatch.exe -h %CANDLE_HOME% -i %cd%

    If the patch installs successfully, sppatch should return the following
     message:
 

      "Command completed successfully"

For Updating Agent only systems
  -----------------------------------
  Systems without any of AS MS CQ SY SH CW or CJ components can be directly updated
  from a version earlier than 630 Fix Pack 7 directly to Version 630 Fix Pack 7 Service
  Pack 2 for the following included components:

  LZ NT UE UX AX/GL GS JR/JM CI AC

  Note:  This will update the OS agent as well as the components listed
         above that are currently installed1

     1. For Unix/Linux installs:
     
        cd <TEMP>/6.3.0.7-TIV-ITM-SP0002

        ./sppatch -h $CANDLEHOME -i kui_<platform>_tecm_if0007.tar
   
    where <platform> is as reported for the "Product (ui)" line from running:
   
     $CANDLEHOME/bin/cinfo -p ui

         e.g.

    # $CANDLEHOME/bin/cinfo -p ui

    *********** Wed Apr  3 17:36:00 EDT 2019 ******************
    User: root Groups: system bin sys security cron audit lp idsldap
    Host name : itmmtlpm2    Installer Lvl:06.30.07.00
    CandleHome: /opt/IBM/ITM
    ***********************************************************
    Platform codes:
    aix536 : Current machine
   >>>>    aix536 : Product (ui)
    tmaitm6/aix536 : CT Framework (ax)


     2. For Windows installs:

        cd <TEMP>/6.3.0.7-TIV-ITM-SP0002/

        sppatch.exe -h %CANDLE_HOME% -i kui_winnt_tecm_if0007.cab

    If the patch installs successfully, sppatch should return the following
      message:

      "Command completed successfully"
 
System Monitoring Agent Installation
For unix/Linux install:
cd <TEMP>/6.3.0.7-TIV-ITM-SP0002/system_monitoring_agent
For Windows install:
cd <TEMP>/6.3.0.7-TIV-ITM-SP0002/system_monitoring_agent/WINDOWS
Install and configure as documented at Installing the System Monitor Agent on Windows systems

Performing the necessary tasks after installation

Post Installation Steps for system with TEMS/TEPS
  For Unix/Linux:
  • If system has a TEMS installed, reload support

     $CANDLEHOME/bin/itmcmd server start <tems_name>
         Then If system is HUB TEMS: 

     $CANDLEHOME/bin/itmcmd support -t <tems_name> -s NONE lz
        otherwise If system is Remote TEMS:
     $CANDLEHOME/bin/itmcmd support -t <tems_name> lz
  • If system has a TEPS installed reconfigure CW and CQ:

     $CANDLEHOME/bin/itmcmd config -A cw     

     $CANDLEHOME/bin/itmcmd config -r -y -A cq


  For Windows:

   If system has a TEMS installed, no additional action is required

   If system has a TEPS installed, update LZ App support and reconfigure CW and CQ:

  Update lz TEPS support
     cd /d %CANDLE_HOME%\CNPS
     loadSupport.bat  lz

  Reconfigure Browser Portal Client (CW) via "Manage Tivoli Enterprise Monitoring Services"

Reconfigure TEP Browser

  Reconfigure Tivoli Enterprise Portal Server (CQ) via "Manage Tivoli Enterprise Monitoring Services"

Reconfigure Tivoli Enterprise Portal Server

Validating what you installed

You can validate your installation by running the KinCInfo command on Windows systems or the cinfo command on Linux or UNIX systems. If you run these commands before and after your upgrade, you can clearly see the component versions that have changed.

For service pack fixes, only components that have been updated during this release have the latest listed level. Note that the version number can be different across components depending on the level of maintenance included. If a component has not been updated, the command will report the GA version. There is no need to upgrade this component if your system is at the listed level, the install programs will automatically handle this.

Note: The KinCInfo and cinfo command output examples in the sections that follow show all  service pack components that can be updated (highlighted). If you do not have all of these components installed, then components not installed will not be displayed in the output of these commands.

Sample output for the KinCInfo command on Windows systems

The following example shows the output of the KinCInfo -t command on a Windows server.

  ********** Friday, September 13, 2019 11:40:09 AM ***********  User       : Administrator         Group     : NA              Host Name  : MOSEYS1               Installer : Ver: 063007070  CandleHome : C:\IBM\ITM              Installitm : C:\IBM\ITM\InstallITM   *************************************************************  ...Product Inventory      PC  PRODUCT DESC                                             PLAT   VER          BUILD         INSTALL DATE      AC  KAC(64-bit) CMA/32/64 Bit Agent Compatibility Package    WIX64  06.30.07.07  201909091222  20190913 1118   CJ  TEPD App Support/Tivoli Enterprise Portal Desktop Clien  WIX64  06.30.07.04  cn-TMS630     20190912 1437   CQ  KCQ(64-bit) CMA/Tivoli Enterprise Portal Server Agent    WIX64  06.30.07.00  d6350a        20190912 1437   CQ  TEPS App Support/Tivoli Enterprise Portal Server         WIX64  06.30.07.04  cn-TMS630     20190912 1437   CW  TEPB App Support/Tivoli Enterprise Portal Browser Clien  WINNT  06.30.07.04  cn-TMS630     20190912 1437   GL  KGL(64-bit) CMA/Tivoli Enterprise Monitoring Agent Fram  WIX64  06.30.07.10  d9282b        20190913 1118   GL  KGL(32-bit) CMA/Tivoli Enterprise Monitoring Agent Fram  WINNT  06.30.07.10  d9282b        20190913 1118   HD  KHD(64-bit) CMA/Warehouse Proxy Agent                    WIX64  06.30.07.00  d6350a        20190912 1437   KF  KKF(32-bit) IEH/IBM Eclipse Help Server                  WINNT  06.30.07.00  d6276a        20190912 1437   MS  TEMS App Support/Tivoli Enterprise Monitoring Server     WIX64  06.30.07.04  sp2bld2       20190912 1437   NT  KNT(64-bit) CMA/Monitoring Agent for Windows OS          WIX64  06.30.07.03  92131         20190913 1118   PA  KPA(32-bit) CMA/Tivoli Performance Analyzer              WINNT  06.30.07.00  63341         20190912 1437   R2  KR2(32-bit) CMA/Agentless Monitoring for Windows Operat  WINNT  06.30.07.00  201610181733  20190912 1437   R3  KR3(32-bit) CMA/Agentless Monitoring for AIX Operating   WINNT  06.30.07.00  201610181735  20190912 1437   R4  KR4(32-bit) CMA/Agentless Monitoring for Linux Operatin  WINNT  06.30.07.00  201610181737  20190912 1437   R5  KR5(32-bit) CMA/Agentless Monitoring for HP-UX Operatin  WINNT  06.30.07.00  201610181739  20190912 1437   R6  KR6(32-bit) CMA/Agentless Monitoring for Solaris Operat  WINNT  06.30.07.00  201610181741  20190912 1437   SY  KSY(64-bit) CMA/Summarization and Pruning Agent          WIX64  06.30.07.04  cn-TMS630     20190912 1437   UE  KUE(32-bit) CMA/Tivoli Enterprise Services User Interfa  WINNT  06.30.07.04  d9282b        20190913 1118     PC  APPLICATION SUPPORT DESC                                 PLAT   APP VER      BUILD         INSTALL DATE      IN  Install INS/Windows Install Component                    WINNT  06.30.07.07  201909091222  20190913 1118   IN  TEPD INS/TEP Desktop Windows Install Component           WINNT  06.30.07.00  201612161149  20190912 1437   IN  TEMS INS/TEMS Windows Install Component                  WINNT  06.30.07.00  201612161149  20190912 1437   IN  TEPS INS/TEP Server Windows Install Component            WINNT  06.30.07.00  201612161149  20190912 1437   IN  TEMA(32-bit) INS/ITM 6.x Agent Install Component         WINNT  06.30.07.07  201909091222  20190913 1118   IN  TEMA(64-bit) INS/ITM 6.x Agent Install Component Extens  WINNT  06.30.07.00  201612161149  20190912 1437   A4  TEMS App Support/Monitoring Agent for i5/OS              WICMS  06.30.07.00  63511         20190912 1437   A4  TEPS App Support/Monitoring Agent for i5/OS              WICNS  06.30.07.00  63511         20190912 1437   A4  TEPB App Support/Monitoring Agent for i5/OS              WIXEB  06.30.07.00  63511         20190912 1437   A4  TEPD App Support/Monitoring Agent for i5/OS              WIXEW  06.30.07.00  63511         20190912 1437   AS  KAS(64-bit) CAS/Tivoli Enterprise Monitoring Automation  WIX64  06.30.07.04  cn-TMS630     20190912 1437   GS  KGS(64-bit) GSK/IBM GSKit Security Interface             WIX64  08.00.50.88  d9241a        20190913 1118   GS  KGS(32-bit) GSK/IBM GSKit Security Interface             WINNT  08.00.50.88  d9241a        20190913 1118   HD  TEMS App Support/Warehouse Proxy                         WICMS  06.30.07.00  d6350a        20190912 1437   HD  TEPS App Support/Warehouse Proxy                         WICNS  06.30.07.00  d6350a        20190912 1437   HD  TEPB App Support/Warehouse Proxy                         WIXEB  06.30.07.00  d6350a        20190912 1437   HD  TEPD App Support/Warehouse Proxy                         WIXEW  06.30.07.00  d6350a        20190912 1437   II  TEPS App Support/IBM Installation Manager                WICNS  01.06.03.01  d6276a        20190912 1437   IT  TEPS App Support/TEC GUI Integration                     WICNS  06.30.07.00  d6276a        20190912 1437   IT  TEPB App Support/TEC GUI Integration                     WIXEB  06.30.07.00  d6276a        20190912 1437   IT  TEPD App Support/TEC GUI Integration                     WIXEW  06.30.07.00  d6276a        20190912 1437   IU  TEPS App Support/IBM HTTP Server                         WICNS  08.00.06.00  d6276a        20190912 1437   IW  TEPS App Support/Tivoli Enterprise Portal Server Extens  WICNS  08.00.06.00  d6276a        20190913 1118   JM  KJM(64-bit) JVM/Embedded JVM                             WIX64  08.05.35.00  201906250917  20190913 1118   JM  KJM(32-bit) JVM/Embedded JVM                             WINNT  08.05.35.00  201906250917  20190913 1118   JM  TEPB App Support/Embedded JVM - TEP Browser Client       WIXEB  08.05.35.00  201906250917  20190913 1118   LZ  TEMS App Support/Monitoring Agent for Linux OS           WICMS  06.30.07.03  92061         20190913 1118   LZ  TEPS App Support/Monitoring Agent for Linux OS           WICNS  06.30.07.03  92061         20190913 1118   LZ  TEPB App Support/Monitoring Agent for Linux OS           WIXEB  06.30.07.03  cn-TMS630     20190912 1437   LZ  TEPD App Support/Monitoring Agent for Linux OS           WIXEW  06.30.07.03  cn-TMS630     20190912 1437   NT  TEMS App Support/Monitoring Agent for Windows OS         WICMS  06.30.07.00  62801         20190912 1437   NT  TEPS App Support/Monitoring Agent for Windows OS         WICNS  06.30.07.00  62801         20190912 1437   NT  TEPB App Support/Monitoring Agent for Windows OS         WIXEB  06.30.07.00  62801         20190912 1437   NT  TEPD App Support/Monitoring Agent for Windows OS         WIXEW  06.30.07.00  62801         20190912 1437   PA  TEMS App Support/Tivoli Performance Analyzer             WICMS  06.30.07.00  63341         20190912 1437   PA  TEPS App Support/Tivoli Performance Analyzer             WICNS  06.30.07.00  63341         20190912 1437   PA  TEPB App Support/Tivoli Performance Analyzer             WIXEB  06.30.07.00  63341         20190912 1437   PA  TEPD App Support/Tivoli Performance Analyzer             WIXEW  06.30.07.00  63341         20190912 1437   R2  TEMS App Support/Agentless Monitoring for Windows Opera  WICMS  06.30.07.00  201610181733  20190912 1437   R2  TEPS App Support/Agentless Monitoring for Windows Opera  WICNS  06.30.07.00  201610181733  20190912 1437   R2  TEPB App Support/Agentless Monitoring for Windows Opera  WIXEB  06.30.07.00  201610181733  20190912 1437   R2  TEPD App Support/Agentless Monitoring for Windows Opera  WIXEW  06.30.07.00  201610181733  20190912 1437   R3  TEMS App Support/Agentless Monitoring for AIX Operating  WICMS  06.30.07.00  201610181735  20190912 1437   R3  TEPS App Support/Agentless Monitoring for AIX Operating  WICNS  06.30.07.00  201610181735  20190912 1437   R3  TEPB App Support/Agentless Monitoring for AIX Operating  WIXEB  06.30.07.00  201610181735  20190912 1437   R3  TEPD App Support/Agentless Monitoring for AIX Operating  WIXEW  06.30.07.00  201610181735  20190912 1437   R4  TEMS App Support/Agentless Monitoring for Linux Operati  WICMS  06.30.07.00  201610181737  20190912 1437   R4  TEPS App Support/Agentless Monitoring for Linux Operati  WICNS  06.30.07.00  201610181737  20190912 1437   R4  TEPB App Support/Agentless Monitoring for Linux Operati  WIXEB  06.30.07.00  201610181737  20190912 1437   R4  TEPD App Support/Agentless Monitoring for Linux Operati  WIXEW  06.30.07.00  201610181737  20190912 1437   R5  TEMS App Support/Agentless Monitoring for HP-UX Operati  WICMS  06.30.07.00  201610181739  20190912 1437   R5  TEPS App Support/Agentless Monitoring for HP-UX Operati  WICNS  06.30.07.00  201610181739  20190912 1437   R5  TEPB App Support/Agentless Monitoring for HP-UX Operati  WIXEB  06.30.07.00  201610181739  20190912 1437   R5  TEPD App Support/Agentless Monitoring for HP-UX Operati  WIXEW  06.30.07.00  201610181739  20190912 1437   R6  TEMS App Support/Agentless Monitoring for Solaris Opera  WICMS  06.30.07.00  201610181741  20190912 1437   R6  TEPS App Support/Agentless Monitoring for Solaris Opera  WICNS  06.30.07.00  201610181741  20190912 1437   R6  TEPB App Support/Agentless Monitoring for Solaris Opera  WIXEB  06.30.07.00  201610181741  20190912 1437   R6  TEPD App Support/Agentless Monitoring for Solaris Opera  WIXEW  06.30.07.00  201610181741  20190912 1437   SY  TEMS App Support/Summarization and Pruning Agent         WICMS  06.30.07.00  d6277a        20190912 1437   SY  TEPS App Support/Summarization and Pruning Agent         WICNS  06.30.07.04  cn-TMS630     20190912 1437   SY  TEPB App Support/Summarization and Pruning Agent         WIXEB  06.30.07.04  cn-TMS630     20190912 1437   SY  TEPD App Support/Summarization and Pruning Agent         WIXEW  06.30.07.04  cn-TMS630     20190912 1437   T1  TEMS App Support/Tivoli Enterprise Monitoring Server TR  WICMS  07.30.63.00  d6350a        20190912 1437   TM  TEMS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup  WICMS  06.23.05.00  d4029a        20190912 1437   TM  TEPS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup  WICNS  06.23.05.00  d4029a        20190912 1437   UI  KUI(32-bit) CLI/Tivoli Enterprise Services User Interfa  WINNT  06.30.07.07                20190913 1118   UL  TEMS App Support/Monitoring Agent for UNIX Logs          WICMS  06.23.05.00  62021         20190912 1437   UL  TEPS App Support/Monitoring Agent for UNIX Logs          WICNS  06.23.05.00  62021         20190912 1437   UL  TEPB App Support/Monitoring Agent for UNIX Logs          WIXEB  06.23.05.00  62021         20190912 1437   UL  TEPD App Support/Monitoring Agent for UNIX Logs          WIXEW  06.23.05.00  62021         20190912 1437   UM  TEMS App Support/Universal Agent                         WICMS  06.23.05.00  d5326a        20190912 1437   UM  TEPS App Support/Universal Agent                         WICNS  06.23.05.00  d5326a        20190912 1437   UM  TEPB App Support/Universal Agent                         WIXEB  06.23.05.00  d5326a        20190912 1437   UM  TEPD App Support/Universal Agent                         WIXEW  06.23.05.00  d5326a        20190912 1437   UX  TEMS App Support/Monitoring Agent for UNIX OS            WICMS  06.30.07.00  63221         20190912 1437   UX  TEPS App Support/Monitoring Agent for UNIX OS            WICNS  06.30.07.00  63221         20190912 1437   UX  TEPB App Support/Monitoring Agent for UNIX OS            WIXEB  06.30.07.00  63221         20190912 1437   UX  TEPD App Support/Monitoring Agent for UNIX OS            WIXEW  06.30.07.00  63221         20190912 1437
Sample output for the cinfo command on UNIX or Linux systems

The following example shows the output of the cinfo -t command on AIX

  *********** Thu Sep 12 11:45:44 EDT 2019 ******************  User: root Groups: system bin sys security cron audit lp idsldap  Host name : itmmtlpm14   Installer Lvl:06.30.07.08  CandleHome: /opt/IBM/ITM  Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)  ***********************************************************  ...Product inventory    PC   PRODUCT DESC                                              PLAT    VER           BUILD           INSTALL DATE        as   Tivoli Enterprise Monitoring Automation Server            aix536  06.30.07.04   d6350a          20181012 1203     ax   IBM Tivoli Monitoring Shared Libraries                    aix526  06.30.07.10   d9282b          20190912 1117     ax   IBM Tivoli Monitoring Shared Libraries                    aix533  06.30.07.10   d9282b          20190912 1117     ax   IBM Tivoli Monitoring Shared Libraries                    aix536  06.30.07.10   d9282b          20190912 1117     cq   Tivoli Enterprise Portal Server                           aix536  06.30.07.04   d6350a          20181012 1317     cw   Tivoli Enterprise Portal Browser Client                   aix536  06.30.07.04   d6350a          20181012 1313     gs   IBM GSKit Security Interface                              aix523  08.00.50.88   d9241a          -                 gs   IBM GSKit Security Interface                              aix526  08.00.50.88   d9241a          -                 hd   Warehouse Proxy                                           aix536  06.30.07.00   d6350a          20181012 1330     ii   IBM Installation Manager                                  aix533  01.06.03.01   d6276a          20181012 1316     iu   IBM HTTP Server                                           aix536  08.00.06.00   d6276a          20181012 1313     iw   IBM Tivoli Enterprise Portal Server Extensions            aix536  08.00.06.00   d6276a          20181012 1314     jr   Tivoli Enterprise-supplied JRE                            aix523  07.10.45.00   201906241441    -                 jr   Tivoli Enterprise-supplied JRE                            aix526  07.10.45.00   201906241441    -                 kf   IBM Eclipse Help Server                                   aix533  06.30.07.00   d6276a          20181012 1317     ms   Tivoli Enterprise Monitoring Server                       aix536  06.30.07.04   d6350a          20181012 1203     pa   Tivoli Performance Analyzer                               aix533  06.30.07.00   63341           20181012 1330     r2   Agentless Monitoring for Windows Operating Systems        aix526  06.30.07.00   201610181733    20181012 1202     r3   Agentless Monitoring for AIX Operating Systems            aix526  06.30.07.00   201610181735    20181012 1202     r4   Agentless Monitoring for Linux Operating Systems          aix526  06.30.07.00   201610181737    20181012 1202     r5   Agentless Monitoring for HP-UX Operating Systems          aix526  06.30.07.00   201610181739    20181012 1202     r6   Agentless Monitoring for Solaris Operating Systems        aix526  06.30.07.00   201610181741    20181012 1202     sh   Tivoli Enterprise Monitoring SOAP Server                  aix536  06.30.07.04   d6350a          20181012 1203     sy   Summarization and Pruning Agent                           aix536  06.30.07.04   d6277a          20181012 1202     t1   File Transfer Enablement                                  aix536  07.30.00.00   20100000-0000   -                 ue   Tivoli Enterprise Services User Interface Extensions      aix536  06.30.07.04   d9282b          20190912 1117     ui   Tivoli Enterprise Services User Interface                 aix526  06.30.07.08   d6350a          20181012 1202     ui   Tivoli Enterprise Services User Interface                 aix533  06.30.07.08   d6350a          20181012 1330     ui   Tivoli Enterprise Services User Interface                 aix536  06.30.07.08   d9297a          20190912 1117     ux   Monitoring Agent for UNIX OS                              aix526  06.30.07.05   92141           20190912 1117         PC   APPLICATION SUPPORT DESC                                  PLAT    APP VER       BUILD           INSTALL DATE        a4   Monitoring Agent for i5/OS                                tms     06.30.07.00   63511           20181012 1330     a4   Monitoring Agent for i5/OS                                tps     06.30.07.00   63511           20181015 0945     a4   Monitoring Agent for i5/OS                                tpw     06.30.07.00   63511           20181015 0941     hd   Warehouse Proxy                                           tms     06.30.07.00   d6350a          20181012 1330     hd   Warehouse Proxy                                           tps     06.30.07.00   d6350a          20181015 0945     hd   Warehouse Proxy                                           tpw     06.30.07.00   d6350a          20181015 0942     it   TEC GUI Integration                                       tps     06.30.07.00   d6276a          20181015 0945     it   TEC GUI Integration                                       tpw     06.30.07.00   d6276a          20181015 0942     jr   Tivoli Enterprise-supplied JRE                            tpj     08.05.35.00   201906250917    -                 lz   Monitoring Agent for Linux OS                             tms     06.30.07.03   92061           20190912 1118     lz   Monitoring Agent for Linux OS                             tps     06.30.07.03   92061           20190912 1117     lz   Monitoring Agent for Linux OS                             tpw     06.30.07.03   71361           20181015 0940     ms   Tivoli Enterprise Monitoring Server                       tms     06.30.07.00   d6350a          20181012 1330     nt   Monitoring Agent for Windows OS                           tms     06.30.07.00   62801           20181012 1330     nt   Monitoring Agent for Windows OS                           tps     06.30.07.00   62801           20181015 0945     nt   Monitoring Agent for Windows OS                           tpw     06.30.07.00   62801           20181015 0941     pa   Tivoli Performance Analyzer                               tms     06.30.07.00   63341           20181012 1330     pa   Tivoli Performance Analyzer                               tps     06.30.07.00   63341           20181015 0945     pa   Tivoli Performance Analyzer                               tpw     06.30.07.00   63341           20181015 0942     r2   Agentless Monitoring for Windows Operating Systems        tms     06.30.07.00   201610181733    20181012 1330     r2   Agentless Monitoring for Windows Operating Systems        tps     06.30.07.00   201610181733    20181015 0945     r2   Agentless Monitoring for Windows Operating Systems        tpw     06.30.07.00   201610181733    20181015 0940     r3   Agentless Monitoring for AIX Operating Systems            tms     06.30.07.00   201610181735    20181012 1330     r3   Agentless Monitoring for AIX Operating Systems            tps     06.30.07.00   201610181735    20181015 0944     r3   Agentless Monitoring for AIX Operating Systems            tpw     06.30.07.00   201610181735    20181015 0940     r4   Agentless Monitoring for Linux Operating Systems          tms     06.30.07.00   201610181737    20181012 1330     r4   Agentless Monitoring for Linux Operating Systems          tps     06.30.07.00   201610181737    20181015 0945     r4   Agentless Monitoring for Linux Operating Systems          tpw     06.30.07.00   201610181737    20181015 0940     r5   Agentless Monitoring for HP-UX Operating Systems          tms     06.30.07.00   201610181739    20181012 1330     r5   Agentless Monitoring for HP-UX Operating Systems          tps     06.30.07.00   201610181739    20181015 0945     r5   Agentless Monitoring for HP-UX Operating Systems          tpw     06.30.07.00   201610181739    20181015 0940     r6   Agentless Monitoring for Solaris Operating Systems        tms     06.30.07.00   201610181741    20181012 1330     r6   Agentless Monitoring for Solaris Operating Systems        tps     06.30.07.00   201610181741    20181015 0945     r6   Agentless Monitoring for Solaris Operating Systems        tpw     06.30.07.00   201610181741    20181015 0940     sy   Summarization and Pruning Agent                           tms     06.30.07.00   d6277a          20181012 1330     sy   Summarization and Pruning Agent                           tps     06.30.07.04   d6277a          20181015 0945     sy   Summarization and Pruning Agent                           tpw     06.30.07.04   d6277a          20181015 0941     tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tms     06.23.05.00   d4029a          20181012 1330     tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tps     06.23.05.00   d4029a          20181015 0945     ul   Monitoring Agent for UNIX Logs                            tms     06.23.05.00   62021           20181012 1330     ul   Monitoring Agent for UNIX Logs                            tps     06.23.05.00   62021           20181015 0945     ul   Monitoring Agent for UNIX Logs                            tpw     06.23.05.00   62021           20181015 0941     um   Universal Agent                                           tms     06.23.05.00   d5326a          20181012 1330     um   Universal Agent                                           tps     06.23.05.00   d5326a          20181015 0945     um   Universal Agent                                           tpw     06.23.05.00   d5326a          20181015 0942     ux   Monitoring Agent for UNIX OS                              tms     06.30.07.00   63221           20181012 1330     ux   Monitoring Agent for UNIX OS                              tps     06.30.07.00   63221           20181015 0945     ux   Monitoring Agent for UNIX OS                              tpw     06.30.07.00   63221           20181015 0941

The following example shows the output of the cinfo -t command on Linux

  *********** Thu Sep 12 13:41:36 CDT 2019 ******************  User: root Groups: root bin daemon sys adm disk wheel itmusers  Host name : itmmtvh4-6   Installer Lvl:06.30.07.08  CandleHome: /opt/IBM/ITM  Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)  ***********************************************************  ...Product inventory    PC   PRODUCT DESC                                              PLAT    VER           BUILD           INSTALL DATE        as   Tivoli Enterprise Monitoring Automation Server            lx8266  06.30.07.04   d6350a          20190306 1144     ax   IBM Tivoli Monitoring Shared Libraries                    li6263  06.30.07.10   d9282b          20190910 1006     ax   IBM Tivoli Monitoring Shared Libraries                    lx8263  06.30.07.10   d9282b          20190910 1006     ax   IBM Tivoli Monitoring Shared Libraries                    lx8266  06.30.07.10   d9282b          20190910 1006     cj   Tivoli Enterprise Portal Desktop Client                   lx8266  06.30.07.04   d6350a          20190306 1144     cq   Tivoli Enterprise Portal Server                           lx8263  06.30.07.04   d6350a          20190306 1145     cw   Tivoli Enterprise Portal Browser Client                   lx8263  06.30.07.04   d6350a          20190306 1143     gs   IBM GSKit Security Interface                              li6243  08.00.50.88   d9241a          -                 gs   IBM GSKit Security Interface                              lx8266  08.00.50.88   d9241a          -                 hd   Warehouse Proxy                                           lx8266  06.30.07.00   d6350a          20190306 1153     ii   IBM Installation Manager                                  li6263  01.06.03.01   d6276a          20190306 1144     iu   IBM HTTP Server                                           li6263  08.00.06.00   d6276a          20190306 1143     iw   IBM Tivoli Enterprise Portal Server Extensions            li6263  08.00.06.00   d6276a          -                 jr   Tivoli Enterprise-supplied JRE                            li6263  08.05.35.00   201906250917    -                 jr   Tivoli Enterprise-supplied JRE                            lx8266  08.05.35.00   201906250917    -                 kf   IBM Eclipse Help Server                                   li6263  06.30.07.00   d6276a          20190306 1143     lz   Monitoring Agent for Linux OS                             lx8266  06.30.07.03   92061           20190910 1006     ms   Tivoli Enterprise Monitoring Server                       lx8266  06.30.07.04   d6350a          20190306 1144     pa   Tivoli Performance Analyzer                               lx8266  06.30.07.00   63341           20190306 1153     r2   Agentless Monitoring for Windows Operating Systems        lx8266  06.30.07.00   201610181733    20190306 1143     r3   Agentless Monitoring for AIX Operating Systems            lx8266  06.30.07.00   201610181735    20190306 1143     r4   Agentless Monitoring for Linux Operating Systems          lx8266  06.30.07.00   201610181737    20190306 1143     r5   Agentless Monitoring for HP-UX Operating Systems          lx8266  06.30.07.00   201610181739    20190306 1143     r6   Agentless Monitoring for Solaris Operating Systems        lx8266  06.30.07.00   201610181741    20190306 1143     sh   Tivoli Enterprise Monitoring SOAP Server                  lx8266  06.30.07.04   d6350a          20190306 1144     sy   Summarization and Pruning Agent                           lx8266  06.30.07.04   d6277a          20190306 1144     t1   File Transfer Enablement                                  lx8266  07.30.00.00   20100000-0000   -                 ue   Tivoli Enterprise Services User Interface Extensions      li6263  06.30.07.04   d9282b          20190910 1006     ue   Tivoli Enterprise Services User Interface Extensions      lx8266  06.30.07.04   d9282b          20190910 1006     uf   Universal Agent Framework                                 lx8266  06.23.05.00   d3346a          20190305 1125     ui   Tivoli Enterprise Services User Interface                 li6263  06.30.07.08   d6350a          20190306 1144     ui   Tivoli Enterprise Services User Interface                 lx8263  06.30.07.08   d4099a          20190305 1120     ui   Tivoli Enterprise Services User Interface                 lx8266  06.30.07.08   d9297a          20190910 1006     ul   Monitoring Agent for UNIX Logs                            lx8266  06.23.05.00   33461           20190305 1120     um   Universal Agent                                           lx8266  06.23.05.00   d3346a          20190305 1125         PC   APPLICATION SUPPORT DESC                                  PLAT    APP VER       BUILD           INSTALL DATE        a4   Monitoring Agent for i5/OS                                tms     06.30.07.00   63511           20190306 1154     a4   Monitoring Agent for i5/OS                                tps     06.30.07.00   63511           20190306 1442     a4   Monitoring Agent for i5/OS                                tpw     06.30.07.00   63511           20190306 1253     hd   Warehouse Proxy                                           tms     06.30.07.00   d6350a          20190306 1154     hd   Warehouse Proxy                                           tps     06.30.07.00   d6350a          20190306 1513     hd   Warehouse Proxy                                           tpw     06.30.07.00   d6350a          20190306 1432     it   TEC GUI Integration                                       tps     06.30.07.00   d6276a          20190306 1442     it   TEC GUI Integration                                       tpw     06.30.07.00   d6276a          20190306 1253     jr   Tivoli Enterprise-supplied JRE                            tpj     08.05.35.00   201906250917    -                 lz   Monitoring Agent for Linux OS                             tms     06.30.07.03   92061           20190910 1006     lz   Monitoring Agent for Linux OS                             tps     06.30.07.03   92061           20190910 1006     lz   Monitoring Agent for Linux OS                             tpw     06.30.07.03   71361           20190306 1253     ms   Tivoli Enterprise Monitoring Server                       tms     06.30.07.00   d6350a          20190306 1154     nt   Monitoring Agent for Windows OS                           tms     06.30.07.00   62801           20190306 1154     nt   Monitoring Agent for Windows OS                           tps     06.30.07.00   62801           20190306 1442     nt   Monitoring Agent for Windows OS                           tpw     06.30.07.00   62801           20190306 1253     pa   Tivoli Performance Analyzer                               tms     06.30.07.00   63341           20190306 1154     pa   Tivoli Performance Analyzer                               tps     06.30.07.00   63341           20190306 1442     pa   Tivoli Performance Analyzer                               tpw     06.30.07.00   63341           20190306 1253     r2   Agentless Monitoring for Windows Operating Systems        tms     06.30.07.00   201610181733    20190306 1154     r2   Agentless Monitoring for Windows Operating Systems        tps     06.30.07.00   201610181733    20190306 1432     r2   Agentless Monitoring for Windows Operating Systems        tpw     06.30.07.00   201610181733    20190306 1253     r3   Agentless Monitoring for AIX Operating Systems            tms     06.30.07.00   201610181735    20190306 1154     r3   Agentless Monitoring for AIX Operating Systems            tps     06.30.07.00   201610181735    20190306 1432     r3   Agentless Monitoring for AIX Operating Systems            tpw     06.30.07.00   201610181735    20190306 1252     r4   Agentless Monitoring for Linux Operating Systems          tms     06.30.07.00   201610181737    20190306 1154     r4   Agentless Monitoring for Linux Operating Systems          tps     06.30.07.00   201610181737    20190306 1432     r4   Agentless Monitoring for Linux Operating Systems          tpw     06.30.07.00   201610181737    20190306 1253     r5   Agentless Monitoring for HP-UX Operating Systems          tms     06.30.07.00   201610181739    20190306 1154     r5   Agentless Monitoring for HP-UX Operating Systems          tps     06.30.07.00   201610181739    20190306 1432     r5   Agentless Monitoring for HP-UX Operating Systems          tpw     06.30.07.00   201610181739    20190306 1253     r6   Agentless Monitoring for Solaris Operating Systems        tms     06.30.07.00   201610181741    20190306 1154     r6   Agentless Monitoring for Solaris Operating Systems        tps     06.30.07.00   201610181741    20190306 1432     r6   Agentless Monitoring for Solaris Operating Systems        tpw     06.30.07.00   201610181741    20190306 1253     sy   Summarization and Pruning Agent                           tms     06.30.07.00   d6277a          20190306 1154     sy   Summarization and Pruning Agent                           tps     06.30.07.04   d6277a          20190306 1442     sy   Summarization and Pruning Agent                           tpw     06.30.07.04   d6277a          20190306 1253     tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tms     06.23.05.00   d4029a          20190306 1154     tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tps     06.23.05.00   d4029a          20190305 1331     ul   Monitoring Agent for UNIX Logs                            tms     06.23.05.00   62021           20190306 1154     ul   Monitoring Agent for UNIX Logs                            tps     06.23.05.00   33461           20190305 1331     ul   Monitoring Agent for UNIX Logs                            tpw     06.23.05.00   33461           20190305 1330     um   Universal Agent                                           tms     06.23.05.00   d5326a          20190306 1154     um   Universal Agent                                           tps     06.23.05.00   d3346a          20190305 1332     um   Universal Agent                                           tpw     06.23.05.00   d3346a          20190305 1330     ux   Monitoring Agent for UNIX OS                              tms     06.30.07.00   63221           20190306 1154     ux   Monitoring Agent for UNIX OS                              tps     06.30.07.00   63221           20190306 1442     ux   Monitoring Agent for UNIX OS                              tpw     06.30.07.00   63221           20190306 1253

Remote Service Pack Installation

The following components are remote deployable:

  PC    Description
  --    ------------
  lz    Monitoring Agent for Linux OS
  nt    Monitoring Agent for Windows OS
  tf    Tivoli Enterprise Management Agent Framework Update
  ue    Tivoli Enterprise Services User Intefercase Extensions
  ux    Monitoring Agent for UNIX OS
 

  1. Transfer the appropriate archive file (6.3.0.7-TIV-ITM-SP0002.tar.gz or .zip) to a temporary directory on the system that contains the code to be updated.  For the purpose of this README, the symbol <TEMP> represents the fully qualified path to this directory. Note: On Windows, this includes the drive letter.
     
  2. Expand the archive file using the tar command on UNIX systems or an unzip utility on Windows systems.  This creates a directory structure that contains fixes for all of the supported platforms.
     
  3. Add the deploy components to the TEMS Depot by executing the following command

    For Unix and Linux packages (lz, tf, ue and ux)

         cd <TEMP>/6.3.0.7-TIV-ITM-SP0002/bundles/unix

    For Windows packages  (nt, tf, ue)

        cd <TEMP>/6.3.0.7-TIV-ITM-SP0002/bundles/WINDOWS/Deploy

    To load all components to your depot run the following command once each for Unix/Linux and then Windows components:

    For Unix/Linux:

       $CANDLEHOME/bin/tacmd addbundles -i . 

    For Windows:

       tacmd addbundles -i . 


    Or you can load only those bundle you desire using one or more of the Product codes from the component list above

       tacmd addbundles -i . [-t] [<pc>] [<pc> ...]

    i.e.

       tacmd addbundles -i . -t lz tf

    Make note of the deployable component versions as you add the bundles and then use either the updateAgent
    or updateFramework commands to remotely deploy.

   

Pristine install images for OS agents

   The steps are as outlined at this link:

   https://www.ibm.com/developerworks/community/blogs/0587adbc-8477-431f-8c68-9226adea11ed/entry/Separating_the_downloaded_ITM_ITCAM_media_image_into_smaller_agent_platform_bundles?lang=en

   Note: point to <TEMP>/6.3.0.7-TIV-ITM-SP0002/bundles/unix
             and      <TEMP>/6.3.0.7-TIV-ITM-SP0002/bundles/WINDOWS/Deploy

    for the media path per the steps in above link.

Updating 630 Fix Pack 7 pristine install media for new platform support (as listed in New Features)

For all new platforms listed you can already install from 630 Fix Pack 7 media but the prerequisite scan will report errors.  So long as the errors are just OS Version failure, ITM 630 Fix Pack 7 should install and configure ok with the following exceptions:

  • Solaris 11.4 Unix OS monitoring agent needs to be installed from SP2
  • The Tivoli Enterprise Portal Server (CQ) on zLinux cannot be installed unless libstdc++.so.5 (compat-libstdc++-33.x on RHEL or libstdc++33.x on SUSE) is also installed.   However since libstdc++.so.5 has been deprecated, newer versions of both RHEL and SUSE no longer provide libstdc++.so.5.

The service pack provides a mechanism to patch Pristine Install 6.3.0 Fix Pack 7 install images so that you can get the latest prerequisite scanner definitions as well as patching the IBM Tivoli Monitoring V6.3.0.7 Base, Linux on System z® media so that you can install the Tivoli Enterprise Portal Server on newer OS versions on zLinux.  In all cases after doing a pristine install of 630 Fix Pack 7, you would still need to additionally apply the service pack.

To patch 6.3.0 Fix Pack 7 media, you will need an extracted image in a writable location or point to a new, writable, location in case your source image is read-only.  To patch your media:

Linux/Unix:

        <TEMP>/6.3.0.7-TIV-ITM-SP0002/mediaupd-sp2

Windows:

       <TEMP>/6.3.0.7-TIV-ITM-SP0002/mediaupd-sp2.bat 


To patch the installation media:

mediaupd-sp2 -h media_dir [-w write_dir] [-r]
        where:  -h media_dir  full path of the original CD image or expanded
                              media directory.

                -w write_dir  is optional and is full path of the modified CD image directory.
                              it's only required if media_dir is not a writable directory.

                -r            is optional and will restore updated media to original contents if you want to undo patching of the extracted installation media
 

As per the usage you would specify the location of a 6.3.0 Fix Pack 7 extracted install image (pristine) and the script copies over the updated install, prerequisite checking and for base_zlinux the TEPS and teps install manager files needed to then use the modified pristine image to do a fresh install of your target OS (all supported components).    Again after you install using the above method you would then of course want to immediately apply SP2

e.g.

Linux/Unix:

   <TEMP>/6.3.0.7-TIV-ITM-SP0002/mediaupd-sp2 -h /tmp/6307media/agents

Windows:

   <TEMP>/6.3.0.7-TIV-ITM-SP0002/mediaupd-sp2.bat -h c:\temp\6307media\agents 

Additional installation updates

Installing and configuring IBM Java 8 from Tivoli Enterprise Portal Server for Tivoli Enterprise Portal browser and webstart clients

This service pack allows for updating Tivoli Enteprise Portal browswer and webstart clients to IBM Java 8. The steps are a variation on the Installing and configuring IBM Java 7 > Upgrade installation version pristine installation documentation as follows:

The link above has a reference to Windows: Upgrading your existing version of Java to IBM Java 7 and Linux: Upgrading your existing version of Java to IBM Java 7.
As per the previous links you need to edit the jreconfig.js file on your Tivoli Enterprise Portal Server and change the value of the jreDesiredLevel statement to the following value:

  var jreDesiredLevel    = "1.8.0";

If you have jreDesiredLevel set to allow for users to run with their clients default, system JRE, i.e.: 
  var jreDesiredLevel    = "*";
then any client without a system JRE will be able to download IBM Java 8 by default from the Tivoli Enterprise Server.
 

Previously provided security updates have been included in this service Pack for APARs IV94417 and IV96017.   They should be installed separately as needed.   See the following files for details:

    <TEMP>/6.3.0.7-TIV-ITM-SP0002/updates/6.3.0-TIV-ITM-FP0007-IV94417.README

and 

    <TEMP>/6.3.0.7-TIV-ITM-SP0002/updates/6.3.0-TIV-ITM-FP0007-IV96017.README

  Also included is a fix for APAR IV88904 which applies to the ITM OS Dashboards.  Please see the following file for details:
 
    <TEMP>/6.3.0.7-TIV-ITM-SP0002/updates/README-Provisional-IV88904.txt

Troubleshoot Installation from Support site

For additional troubleshooting help not covered in this README document, please visit the IBM Tivoli Monitoring support page at the following URL:

http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Monitoring_V6

Additional information

This is a cumulative service pack for IBM Tivoli Monitoring, Version 6.3.0 Fix Pack 7.

The main areas of quality improvements made in this maintenance deliverable relative to the most recently shipped IBM Tivoli Monitoring release (IBM Tivoli Monitoring 6.3.0 Fix Pack 7) are shown below.
  • New APAR fixes for Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 2(See List of fixes below)

New Features/Enhancements

The following new features are included in IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 2:

  • IBM Tivoli Monitoring Enhancements
    • Introduced a new authority/permission set for KS3 (OMEGAMON for Storage) to control access to the Realtime Dataset Metrics (RDM) UI
    • Maximum password length increased from 16 to 50 characters
    • Increased maximum path allowed from 2047 to 4096 for Windows install
  • Currency
    • Support for RHEL 8 (See Known limitations regarding TEPS on zLinux )
    • Updated Candlehome and TEP JRE to JRE 1.8.0 where supported.
  • New Features included from superseded service packs

Online Documentation Updates

None
 

List of fixes

 
Basic Services APARs
IJ17800 TDS client fails using TLS v1.2 with Microsoft Active Directory server. UserID authentication fails when trying to logon to monitoring server via tacmd CLI or via portal client. The monitoring server integrates with TDS client 6.3.0.27. The issue is that TDS client connects with Microsoft Active Directory server using the protocol TLSV1.2. When we set the parameter LDAP_OPT_SECURITY_PROTOCOL to change the protocol to TLS v1.0 or TLSv1.1 TDS client can connect with AD server successfully. Monitoring Server 6.30 FP5 and FP6 use TDS client: 6.3.0.27 and GSKit 8.0.50.36.
 
IBM Monitoring Agent for Linux OS APARs
IJ15424 The OS Agent Scripting feature treats consecutive separators in the output from the script, as a single separator and shifts the remaning fields. This issue affects the Scripting feature in all three OS Monitoring Agents: UNIX, Linux, and Windows.

In order for this fix to be used, a new environment variable needs to be set. See the Install Actions section of the Problem Conclusion for more information.
 
IBM Monitoring Agent for Unix OS APARs
IJ16977 The Monitoring Agent for UNIX OS does not collect any data when the Process attribute group and the Data Collection Status attribute group both are collecting data and there are enough processes running that it takes more than a second to process them (e.g. 7k processes).
 
IBM Monitoring Agent for Windows OS APARs
IJ17320 The fix for APAR IJ07025 resulted in the values for % Processor Time and % Privileged Time being switched in the Process attribute group. The % Processor Time should be the sum of the % Privileged Time and %User Time.
 
IBM Tivoli Enterprise Monitoring Agent APARs
IJ02614 Agent Instances that have several hundred Subnodes reporting to them may abend due to the Agent accepting Situations, such as Service Interface requests.
 
IJ16462 Adding or removing Subnodes from Multi-Instance Agents may result in the Agent abnormally terminating. If the Agent's tracing is set to

KBB_RAS1=ERROR(UNIT:kraafmgr ALL)

one will see the Situation activation Instruction received from the Monitoring Agent. The trace log file will contain messages such as the following which shows a corrupted Subnode name. The instruction will contain one or more Subnode names. If a corrupted name appear in the received instruction, then it is a symptom of this problem.

"Value of instruction <LSTDATE(1190521180711000)IM_COMPATIBILITY(YES)PREFILT(),SUBNODES(VM:PROD_DC-esxp8138.vh:ESXVM:PROD_DC--esxp820..vh:ESX,)SNLUPD(1559910919)>"

where "VM:PROD_DC-esxp8138.vh:ESXVM:PROD_DC--esxp820..vh:ESX" represents invalid syntax for a Subnode name. Valid Subnode name syntax is <Product Code>:<InstanceName-Subnodename>:<Product Specified Extension>.
 
IJ16759 Since the latest security patch, we only accept URI's that are valid self references. There were still a handful of scenarios in which we were rejecting valid self references due to how they were formatted.
 
IV77394 A BSS1_OnceGate was not initialized and is causing agent to abend.
 
IBM Tivoli Enterprise Monitoring Installation APARs
IJ08957 Certain configuration settings such as DISABLE_HTTP were reset to default during an update.
 
IJ12460 Performing a shutdown on a UNIX or Linux system, the $CANDLEHOME/config/.ConfigData/k<PP>env files may get corrupted and become zero length.
When the system is started, agents and/or servers with a zero length $CANDLEHOME/config/.ConfigData/k<PP>env file will fail to start.

This issue impacts only UNIX and Linux environments.
 
IJ12541 Previous maximum path limit in Windows 2008 was 2047 characters. New limit is 4095 characters with SP3.
 
IJ16427 Uplift Java Runtime Environment
 
IJ19994 SP1 local installation does not update all 32-bit components (tf) for AIX.
 
IJ20259 SP1 when using the -f option of uinstall.sh removes the entire installation, not just the component specified.
 
IJ22104 After applying ITM 6307 SP1, the script UpdateAutoRun.sh puts an incorrect entry into /etc/inittab. This causes the rc.itm1 script to not be executed at sysem startup.
 
IBM Tivoli Enterprise Monitoring Server APARs
IJ08876 Executing the command setagentconnection against a Window's target where there are multiple Agent Instances and the Agent Owner field of an Agent Instance, as returned by the command Kincinfo -o is of the format DOMAIN\Owner will result in that Instance's configuration not being updated. If the Agent's Instance Owner name is of the format "NT AUTHORITY" which includes a space character between the words NT and AUTHORITY as displayed by the kincinfo -o output, the problem will not occur.
 
IJ15660 If a situation is configured with the EIF Slot Customization to use a variable in the Literal Value for the msg slot, and if the the length of the value of the variable specified in the event (or if the variable value along with preceding literal value) is longer than the space left in the slot (maximum 2000 characters minus tag length), then the message will be set to blank instead of being truncated to the amount that can fit into the msg slot.

A new environment variable has been added if the previous algorthm is desired when the Literal Value for the msg slot is used. See Install Actions in the APAR conclusion for more details.
 
IJ16040 An RTEMS may terminate while synchronising its tables following a reconnection to the Hub.
 
IJ16098 Adding a group member name to a Situation group that is longer than thirty-two characters in length returns the following error message to the user:

KUIAGM023E: The specified situation does not exist on the server.
 
IJ17344 The time between an agent switching to a backup TEMS and the required Situations starting on that agent can be excessively long if a large number of agents switch TEMS within a short period of time, (i.e. 1000's of agents within a few minutes).
 
IJ17776 Allow for tacmd users to accept passwords that are greater than sixteen characters.
 
IJ19912 Backlevel libkge in SP1
 
IV94712 IBM Dashboard data provider (ITMREST) application is not deployed as part of upgrade installation of the TEPS.
When upgrading from the TEPS from a version less that 06.30.07.00 to 06.30.07.00, the ITMREST eWas application is not deployed with the new version on the media.

This issue impacts only UNIX and Linux environments.
 
IBM Tivoli Enterprise Portal Server APARs
IJ16913 An attempt to connect the ITM Summarization and Pruning Agent (SY) to the TEPS using either the HTTP protocol over port 15200, or the HTTPS protocol over port 15201, will fail if the ITM encryption key (also known as the 'passphrase') has been assigned a value other than the installation default.
 

List of fixes from superseded Service Packs

Copyright and trademark information

Notices

This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area.  Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785 U.S.A.

For license inquiries regarding double-byte (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to:

Intellectual Property Licensing
Legal and Intellectual Property Law
IBM Japan, Ltd.
1623-14, Shimotsuruma, Yamato-shi
Kanagawa 242-8502 Japan

The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement might not apply to you. This information could include technical inaccuracies or typographical errors.  Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Licensees of this program who wish to have information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mutual use of the information which has been exchanged, should contact:

IBM Corporation
2Z4A/101
11400 Burnet Road
Austin, TX 78758 U.S.A.

Such information may be available, subject to appropriate terms and conditions, including in some cases payment of a fee.

The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement or any equivalent agreement between us.

Any performance data contained herein was determined in a controlled environment. Therefore, the results obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurement may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products.  Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.

All statements regarding IBM's future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only.

All IBM prices shown are IBM's suggested retail prices, are current and are subject to change without notice. Dealer prices may vary.

This information is for planning purposes only. The information herein is subject to change before the products described become available.

This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental.

COPYRIGHT LICENSE

This information contains sample application programs in source language, which illustrate programming techniques on various operating platforms. You may copy, modify, and distribute these sample programs in any form without payment to IBM, for the purposes of developing, using, marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written. These examples have not been thoroughly tested under all conditions.  IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. You may copy, modify, and distribute these sample programs in any form without payment to IBM for the purposes of developing, using, marketing, or distributing application programs conforming to IBM?s application programming interfaces.

Each copy or any portion of these sample programs or any derivative work, must include a copyright notice as follows:

© (your company name) (year). Portions of this code are derived from IBM Corp.  Sample Programs. © Copyright IBM Corp. _enter the year or years_. All rights reserved.

If you are viewing this information in softcopy form, the photographs and color illustrations might not be displayed.
 

A.1 Trademarks


IBM, the IBM logo, and ibm.com® are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at ?Copyright and trademark information? at http://www.ibm.com/legal/copytrade.shtml.

Adobe®, Acrobat, PostScript® and all Adobe-based trademarks are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, other countries, or both.

Cell Broadband Engine? and Cell/B.E. are trademarks of Sony Computer Entertainment, Inc., in the United States, other countries, or both and is used under license therefrom.

Intel®, Intel logo, Intel Inside®, Intel Inside logo, Intel® Centrino®, Intel Centrino logo, Celeron®, Intel Xeon®, Intel SpeedStep®, Itanium, and Pentium® are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

IT Infrastructure Library® is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce.

ITIL® is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Java? and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.
 

Document change history

Oct 10, 2019 Original version
Oct 25, 2019 Update to information regarding non-root patch install

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.3.0.7","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
13 February 2020

UID

ibm10883376

Page Feedback