Fix Readme

Abstract

Documentation for IBM Tivoli Monitoring for Version 6.3.0 Fix Pack 7 Service Pack 16 including installation related instructions, prerequisites, co-requisites, and list of fixes.

Content

Important items to be aware of in this maintenance release:

Service pack 16 addresses Known Issue (APAR) DT246931 which fixes the incompatibility introduced in SP15 between the updated TEMA framework and non-OS agents. It replaces and delivers the same content as service pack 15 plus the fix for DT246931. If service pack 15 has been installed on any system on which non-OS agents run, including via remote deploy (tacmd updateagent) , please upgrade to service pack 16 to ensure all agents operate normally.
IBM Tivoli Monitoring version 6.3.0 Fix Pack 7 service pack 16 is intended to be applied to an existing 6.3.0 Fix Pack 7 (or 6.3.0 Fix Pack 7 plus prior service pack) installation base. However, installing service pack 16 allows for OS Agents running versions before 6.3.0 Fix Pack 7 (for example 6.3.0 Fix Pack 5) to be upgraded directly to the service pack fix version included. Also, for the OS agents, a pristine installation is available either using remote deployment or the exportbundles option of tacmd:

LZ Monitoring Agent for LinuxOS (6.30.07.14)
NT Monitoring Agent for Windows OS (6.30.07.13)
UX Monitoring Agent for UNIX OS (6.30.07.15)
A4 Monitoring Agent for i5/OS (6.30.07.10)
Agentless Monitoring for Windows Operating Systems (r2) (06.30.07.10)
Agentless Monitoring for AIX Operating Systems (r3) (06.30.07.10)
Agentless Monitoring for Linux Operating Systems (r4) (06.30.07.10)
Agentless Monitoring for HP-UX Operating Systems (r5) (06.30.07.10)
Agentless Monitoring for Solaris Operating Systems (r6) (06.30.07.10)

See technote IBM Tivoli Monitoring OS Agents: Installing maintenance by way of interim fix or service pack for more information.

Service pack 16 includes the latest System Monitoring Agents at the following levels:

System Monitoring Agent for Linux OS (LZ) 06.30.07.14
System Monitoring Agent for Windows OS (NT) 06.30.07.13
System Monitoring Agent for UNIX OS (UX) 06.30.07.15

Service pack 16 includes the latest IBM Tivoli Monitoring Event Synchronization Component at version 3.0.0.8.

Also included in the Service pack 16 is an update for the "embedded WebSphere® Application Server" from v8 to WebSphere® Application Server v8.5.5.16.

Note: Before applying the WebSphere® update, confirm the environment supports v8.5.5 (See System Requirements for WebSphere Application Server v8.5.5).

Also included in the service pack is an update of the "IBM Eclipse Help Server" to the "IBM Knowledge Center Help Server".

Note: Before applying the IBM Knowledge Center update, the WebSphere® Application Server must be updated to v8.5.5.16 or higher.
This is a cumulative service pack for IBM Tivoli Monitoring, Version 6.3.0 Fix Pack 07. This service pack is provided as an official maintenance release and contains updates for Server components, shared components, and OS Agents.

The Java Runtime Environment (JRE) packages that are shipped with IBM Tivoli Monitoring have been upgraded to the following:
- 1.8.0 SR8 FP5 for CANDLEHOME on AIX, Linux, Solaris and Windows.
- 1.8.0 SR7 FP20 for CANDLEHOME on HP-UX ia64
- 1.7.0 SR10 FP55 for CANDLEHOME on HP-UX PA-Risc
- 1.8.0 SR8 FP5 for Tivoli Enterprise Portal (TEP) web start clients (See Additional installation updates

For new platform support (see New Features), this service pack can be used to patch copies of 630 FP7 pristine installation media (see here).

Be sure to read the section "Before installation" before proceeding with this installation.
Some APAR fixes in this maintenance release require you to take manual steps in order to apply them. Refer to this technote for information and guidelines
ITM Version 6 MDV APAR Critical Installation Instructions
This service pack should only be installed on supported operating systems
If you run ITM software on unsupported operating systems, read the "IBM support for software on unsupported operating systems" section found in:

IBM Support General Guidelines and Limitations

Download information
Prerequisites and corequisites
Known issues
Known limitations

Installation information

Before installation
Installing
Performing the necessary tasks after installation
Additional installation updates
Troubleshooting installation problems from the Support site

Additional Information
New Features (including security fixes)
Documentation Updates
List of fixes
Copyright and trademark information
Document change history

Download Information

Information on downloading IBM Tivoli Monitoring Version 6.3.0 Fix Pack 7 service pack 16:

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 16 (6.3.0.7-TIV-ITM-SP0016)

Prerequisites and corequisites

The service pack can be applied to an existing IBM Tivoli Monitoring 6.3.0 Fix Pack 7 or 6.3.0 Fix Pack 7 with service pack installation. 6.3.0 Fix Pack 7 is available as both a pristine and upgrade installation:

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 (6.3.0-TIV-ITM-FP0007)

The System Monitoring Agents can be installed pristine, or over any existing System Monitoring Agent installation.

Known issues

After upgrading the Monitoring Server or Warehouse Poxy Agent installation to 6.3.0.7 SP0014 or above, agents in GSKit 7 based installations can no longer connect. See the following bulletin for details and workaround:

https://www.ibm.com/support/pages/node/7005035
For Windows TEPS installations, a problem exists where the help server port value is corrupted on an upgrade to ITM 6.30fp7 Service Pack 16. This results in not being able to open help when selecting "Help" from the TEP Client application.

Resolution:
Before the upgrade to Service Pack 16, take note of the current help server port value by going to the Manage Tivoli Enterprise Monitoring Services console, right click on "Eclipse Help Server" and select "Reconfigure".
The default value for the help server port is 9999, but may have been changed based upon the local installation.

Continue the SP16 upgrade as normal. To avoid this issue, run the SP16 upgrade from the CANDLE_HOME drive.

After the SP16 upgrade has completed, test if help is able to be opened from the TEPS console. If it is not, correct the problem by going to the Manage Tivoli Enterprise Monitoring Services console, right clicking on "Eclipse Help Server" and selecting "Reconfigure".

If a corrupted value of two double quotes is in the entry field, replace this value with the help server port number that was recorded earlier. Do not enclose the numeric port value in quotes.

Select OK.

Restart both the TEPS and the Help Server.(See note regarding port change)
The Tivoli Enterprise Client (TEP) component previously supported 3 separate deployment modes: desktop, browser, and Java Web Start. The browser client is implemented using Java applet technology, which is dependent on support in the browser for a plug-in API called NPAPI (Netscape Plugin API). Over the last decade, modern browser vendors have been restricting, reducing, and, more recently, removing support for plug-in technology such as Flash, Silverlight, and Java. As of 2022, the only major browser vendor that still supports the NPAPI is Microsoft and the Internet Explorer (IE) v11 browser. Microsoft's™ replacement for IE v11 is their Edge browser, which does not support Java applets. Browsers from Google (Chrome), Mozilla (Firefox), and Apple (Safari) dropped support for Java applets several years ago.

Microsoft has announced an End-Of-Life (EOL) cycle for the IE v11 browser. The details are provided in the following document:

https://docs.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edge#what-is-the-lifecycle-policy-for-internet-explorer-

Of specific interest to ITM customers is that Microsoft Windows 10 (and, by extension, later versions of Windows for the desktop) will no longer support IE v11 as of June 15, 2022. Since IE v11 is the only remaining browser from a major vendor that still supports the execution of Java applets, once this browser is no longer supported by Microsoft, IBM will no longer be able to adequately support the use of the TEP browser client deployment with ITM.

Removal in IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 16:

With this service pack, the TEP browser client deployment will no longer be supported. Attempts to launch the TEP browser client will fail. All ITM customers must migrate their TEP client deployment to either Java Web Start or the desktop. The previous browser interface would allow for downloading an IBM JRE to use with the browser or webstart client. You can still access the IBM JRE via direct download links as follows:
```
https://<teps_hostname>:15201/java/ibm-java8.exe        (32 bit Windows JRE)
https://<teps_hostname>:15201/java/ibm-java8_64.exe     (64 bit Windows JRE)
https://<teps_hostname>:15201/java/ibm-java8.rpm        (32 bit Linux x86/x86_64 installable rpm)
https://<teps_hostname>:15201/java/ibm-java8_64.rpm     (64 bit Linux x86_64 installable rpm)
https://<teps_hostname>:15201/java/ibm-java8.tgz        (32 bit Linux x86/x86_64 gzip compressed tar file)
https://<teps_hostname>:15201/java/ibm-java8_64.tgz     (64 bit Linux x86_64 gzip compressed tar file)
```
Remote deploy of agents to Windows systems may require service pack 6 or later to be installed directly as per APAR IJ37912. These changes were made to address the Microsoft Visual C++ Redistributable update and possible component incompatibility issues.
Since service pack 6, the Microsoft Visual C++ Redistributable (runtimes) used for IBM Tivoli Monitoring for both 32 and 64 bit components on Windows, were updated from VC++ 7.1 (32-bit) and VC++ 9.0 (64-bit) to VC++ 12.0 (both 32 and 64 bit). The installation automatically installs the correct runtime if it's not installed. However, the service pack only includes the components included with the IBM Tivoli Monitoring platform as listed in the Components of the monitoring architecture in the IBM Tivoli Monitoring Installation guide. Other IBM Tivoli Monitoring agents (ITM 6.x Product codes) are still to be rebuilt and updated to the newer runtimes. They might not work correctly when the service pack is applied on the same windows systems as those agents. Check the Agent compatibility with IBM Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 6 document before applying this service pack.
Remote deployment installs (createnode, updateagent) can fail for Red Hat Enterprise Linux 6 releases. Ensure you have the latest available ksh rpm for your system if remote deployment fails and try again, or try local installation.

Known limitations

Red Hat Enterprise Linux 8 and 9 for IBM System z no longer supports 31-bit applications which prevents the Tivoli Enterprise Portal Server (TEPS or cq) component on original IBM Tivoli Monitoring 6.3.0 Fix Pack 7 media from being installed on Red Hat Enterprise Linux 8 or 9 for IBM System z. This service pack provides updates to allow TEPS installation by following the steps listed here Updating 630 Fix Pack 7 pristine...

Installation information

Before installation

Before you proceed with the installation process, make note of these important points:

Assign CANDLEHOME environment variable (UNIX or Linux only)

Before you begin installing this service pack on UNIX or Linux systems, make sure that the
environment variable $CANDLEHOME is set to the IBM Tivoli Monitoring installation directory.

Note: The directory /opt/IBM/ITM is the default installation directory.

    For example:
    > CANDLEHOME=/opt/IBM/ITM
    > export CANDLEHOME
Transfer the appropriate archive file:

6.3.0.7-TIV-ITM-LINUX-SP0016.tar.gz - IBM Tivoli Monitoring Base and Base Agents for all supported Linux platforms
6.3.0.7-TIV-ITM-TOOLS-SP0016.tar.gz - IBM Tivoli Monitoring Tools
6.3.0.7-TIV-ITM-UNIX-SP0016.tar.gz - IBM Tivoli Monitoring Base and Base Agents for all supported UNIX platforms
6.3.0.7-TIV-ITM-WINDOWS-SP0016.zip - IBM Tivoli Monitoring Base and Base Agents for 32-bit only ITM installed Windows platforms
6.3.0.7-TIV-ITM-WINDOWS64-SP0016.zip- IBM Tivoli Monitoring Base and Base Agents for 64-bit Windows platforms

     to a temporary directory on the system that contains the code to be updated. For the purpose of this readme file,
     the symbol <TEMP> represents the fully qualified path to this directory.
     Note: On Windows the fully qualified path includes the drive letter.

     Expand the archive file by use of the tar command on UNIX or Linux systems or
     an unzip utility on Windows systems. Expanding the archive file creates a directory
     structure that contains fixes for all of the supported platforms.
As a best practice, it is recommended that all running IBM Tivoli Monitoring processes be stopped manually before doing an upgrade from a previous version or maintenance level to this service pack level. For systems with TEMS or TEPS installed, the service pack installer does not allow installation until the TEMS and TEPS are stopped. While the upgrade installer does attempt to stop all other running processes, there are times when a running process fails to stop and that can lead to unexpected upgrade failures if the upgrade is allowed to continue. If any process fails to stop during a manual shutdown, restart the system before proceeding with the upgrade.

Before upgrading, execute the cinfo or KinCInfo command per the instructions in the section entitled Validating what you installed. After the install completes, this will help in validating the installation. Once you complete the install, continue with the next section entitled Performing the necessary tasks after installation.
The following information applies to users upgrading on UNIX or Linux using a non-root userid for the management server, portal server or any ITM or ITCAM agent. You can use any non-root userid so long as that userid is already created. You must use the same userid as was used for the original installation, or the root userid. These steps specify using the itmuser userid and itmgrp group and that the userid and group must already be created.

1. Perform the management server, portal server, ITM or ITCAM agent upgrade as user itmuser.

2. After the installation completes, run "SetPerm -a" as user root.

3. When updating the management server:
1. If Management server security was enabled, run "SetPerm -s" as user root to re-enable management server security.
2. Add application support to the hub management server.

4. When updating the portal server:
1. Configure the portal server as user root (this step runs InstallPresentation and adds application support on the portal server).
2. Execute the following command as user root to change the ownership of all files in $CANDLEHOME to user itmuser and group itmgrp:

chown -Rf itmuser:itmgrp $CANDLEHOME

3. Run "SetPerm -a" as root user again

5. Start the management server, portal server, ITM or ITCAM agent as user itmuser.
The following information applies to users upgrading on Windows systems.

Ensure you are logged on locally to the Windows machine with a userid that has administrator rights.

The following are recommended steps to facilitate recovery of the Tivoli Enterprise Management Server (TEMS) or the Tivoli Enterprise Portal Server (TEPS) in the case where problems are encountered during the installation of this service pack.
Management Server
1. Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.
Portal Server
1. Run the migrate-export.bat (Windows) or migrate-export.sh (UNIX or Linux) to backup the contents of the portal server database. This snapshot will allow for recovery of the database back to the point before installing this service pack maintenance.
2. Run the pdcollect utility to gather all of the current logs and environment files. These backups can be used for reference, if needed, after the upgrade. The "tacmd pdcollect -help" command can be issued to obtain the syntax for the pdcollect utility.

Installing the service pack

?
Note:  For Updating systems with any of: AS MS CQ SH CW or CJ components installed (usually TEMS/TEPS) 
the system must be updated to 630 Fix Pack 7 or later service pack for the listed components.  
Systems without any of AS MS CQ SH CW or CJ components can be directly updated  from a version earlier 
than 630 Fix Pack 7 directly to Version 630 Fix Pack 7 Service  Pack 16 for the following included components:

  LZ NT UE UX AX/GL GS JR/JM CI AC R2 R3 R4 R5 R6

1. For Linux installs:

        cd <TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0016
        ./spinst -h $CANDLEHOME

     2. For UNIX installs:

        cd <TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0016
        ./spinst -h $CANDLEHOME

     3. For Windows installs:

cmd /c kinconfg -pA
        cd /d <TEMP>/6.3.0.7-TIV-ITM-Windows64-SP0016/
        spinst.bat

    If the patch installs successfully, sppatch returns the following message:

"Service pack install completed without errors."

after which it runs post install processing script (sp-postinst).

System Monitoring Agent Installation

For Linux install:

cd <TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0016/system_monitoring_agent

Install and configure as documented at Installing the System Monitor Agent on Linux or UNIX systems

For UNIX installation:

cd <TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0016/system_monitoring_agent

Install and configure as documented at Installing the System Monitor Agent on Linux or UNIX systems

For Windows install:

cd <TEMP>/6.3.0.7-TIV-ITM-WINDOWS64-SP0016/system_monitoring_agent/WINDOWS

Install and configure as documented at Installing the System Monitor Agent on Windows systems

Monitoring Agent for i5/OS Installation

cd <TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0016/i5OS and follow the directions for installing the monitoring agent in the IBM I Agent Installation and Configuration guide. The location specifies where to find the a4520cma.sav file to be transferred per step 5 in the referenced documentation.

IBM Tivoli Monitoring Event Synchronization Component

cd <TEMP>/6.3.0.7-TIV-ITM-TOOLS-SP0016/tec

See the 6.3.0.7-TIV-ITM-SP-EventSync.readme file for installation and configuration information.

Performing the necessary tasks after installation

Uplifting the WebSphere Application and IBM HTTP servers for a TEPS system if installation and post install processing ran without error.

Important Notes:

If the TEPS system has been updated to WebSphere/HTTP v8.5.5.x by a previous service pack installation, you do not update it again. Additional updates for the IBM Tivoli Monitoring WebSphere Application and IBM HTTP Server are provided as update patches.
Before applying the WebSphere® update, confirm that your environment supports v8.5.5 (See System Requirements for WebSphere Application Server v8.5.5).
You must install this package with the same userid that you originally used to install the portal server. If you are unsure of the userid, it is the owner of the portal server directory:

ls -ald <CANDLEHOME>/*/cq

Back up the <CANDLEHOME> directory
Use your local procedures to stop the portal server and the Eclipse help server
Perform the uplift:

Linux:

   cd <TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0016
   $CANDLEHOME/bin/wasihs855uplift.sh -h $CANDLEHOME -i `pwd`

AIX:

   cd <TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0016
   $CANDLEHOME/bin/wasihs855uplift.sh -h $CANDLEHOME -i `pwd`

Windows:

   cd <TEMP>\6.3.0.7-TIV-ITM-WINDOWS64-SP0016
   wasihs855uplift -h %CANDLE_HOME% -i %cd%
At the time this service pack was released, the latest available WAS/IHS update patch is 8.55.24.01.
Use your local procedures to restart the portal server
Since the service pack updates browser/webstart client jars all TEP client users should clear the cache to ensure the latest jars are in use. You can clear your cache as documented Clearing the JAR cache. Note that the preferred way to launch the TEP client is using Java WebStart as the browser client is no longer supported by modern browsers.

Upgrading the Help Server for a TEPS system to the IBM Knowledge Center Help Server if installation and post install processing ran without error.

Important Notes:

If the TEPS system has been updated to WebSphere/HTTP v8.5.5.x by a previous service pack installation, you do not need to update it again.
If the TEPS system has been updated to the IBM Knowledge Center Help Server by a previous service pack installation, you do not need to upgrade it again.
Before applying the Help Server upgrade to the IBM Knowledge Center Help Server, confirm that the TEPS system has been updated to WebSphere/HTTP v8.5.5.x.
You must install this package with the same userid that you originally used to install the portal server. If you are unsure of the userid, it is the owner of the portal server directory:

ls -ald <CANDLEHOME>/*/cq

Back up the <CANDLEHOME> directory
Use your local procedures to stop the portal server and the Eclipse help server
Perform the upgrade:

AIX or Linux:

$CANDLEHOME/bin/kcci20uplift.sh -h $CANDLEHOME

Windows:

kcci20uplift -h %CANDLE_HOME%
Use your local procedures to restart the portal server

Note: After upgrading the Help Server to IBM Knowledge Center Help Server, any time the Help Server is reconfigured to change the port kcci20rebuild must be run so that the Help Server will start with the changed port. By default KCCI uses the following ports, 9999(http) and 9444(https).
Restart both the TEPS and the Help Server.

Validating what you installed

You can validate your installation by running the KinCInfo command on Windows systems or the cinfo command on Linux or UNIX systems. If you run these commands before and after the upgrade, you can clearly see the component versions that have changed.

For service pack fixes, only components that are updated during this release have the latest listed level. Note that the version number can be different across components depending on the level of maintenance included. If a component has not been updated, the command reports the GA version. There is no need to upgrade this component if your system is at the listed level, the install programs automatically handle this.

Note: The KinCInfo and cinfo command output examples in the sections that follow show all service pack components that can be updated (highlighted). If you do not have all of these components installed, then components not installed are not displayed in the output of these commands.

Note: The version(s) for iu (IBM HTTP Server) and iw (IBM Websphere Application Server) reflect the latest available updated patch at the time this readme file was published (8.55.21.03). You can search IBM downloads for the latest upgrade patch.

Note: The "(Service pack 16)" indication is only applied if you install locally by using spinst(spinst.bat) as documented under Installing the service pack. The indicator will not be applied for remote deploy (tacmd addsystem, tacmd updateagent, tacmd updateframework).

The following example shows the output of the KinCInfo -t command on a Windows server.

******************* Thursday, December 14, 2023 10:41:19 AM *******************
User       : Administrator         Group     : NA                              
Host Name  : STYMIES1              Installer : Ver: 063007220 (Service Pack 16)
CandleHome : C:\IBM\ITM            
Installitm : C:\IBM\ITM\InstallITM 
*******************************************************************************
...Product Inventory


PC  PRODUCT DESC                                             PLAT   VER          BUILD         INSTALL DATE  

AC  KAC(64-bit) CMA/32/64 Bit Agent Compatibility Package    WIX64  06.30.07.22  202312140002  20231214 0736 
CJ  TEPD App Support/Tivoli Enterprise Portal Desktop Clien  WIX64  06.30.07.16  d3347a        20231214 0736 
CQ  KCQ(64-bit) CMA/Tivoli Enterprise Portal Server Agent    WIX64  06.30.07.18  d3347a        20231214 0736 
CQ  TEPS App Support/Tivoli Enterprise Portal Server         WIX64  06.30.07.18  d3347a        20231214 0736 
CW  TEPB App Support/Tivoli Enterprise Portal Browser Clien  WINNT  06.30.07.17  d3347a        20231214 0736 
GL  KGL(64-bit) CMA/Tivoli Enterprise Monitoring Agent Fram  WIX64  06.30.07.24  d3347a        20231214 0736 
GL  KGL(32-bit) CMA/Tivoli Enterprise Monitoring Agent Fram  WINNT  06.30.07.24  d3347a        20231214 0736 
HD  KHD(64-bit) CMA/Warehouse Proxy Agent                    WIX64  06.30.07.13  d3347a        20231214 0736 
KF  KKF(32-bit) IEH/IBM Knowledge Center Server              WINNT  06.30.07.02  d3243a        20231214 0911 
MS  TEMS App Support/Tivoli Enterprise Monitoring Server     WIX64  06.30.07.16  d3347a        20231214 0736 
NT  KNT(64-bit) CMA/Monitoring Agent for Windows OS          WIX64  06.30.07.13  33301         20231214 0736 
PA  KPA(32-bit) CMA/Tivoli Performance Analyzer              WINNT  06.30.07.00  63341         20200608 1007 
R2  KR2(32-bit) CMA/Agentless Monitoring for Windows Operat  WINNT  06.30.07.10  202309241609  20231214 0736 
R3  KR3(32-bit) CMA/Agentless Monitoring for AIX Operating   WINNT  06.30.07.10  202309241611  20231214 0736 
R4  KR4(32-bit) CMA/Agentless Monitoring for Linux Operatin  WINNT  06.30.07.10  202309241614  20231214 0736 
R5  KR5(32-bit) CMA/Agentless Monitoring for HP-UX Operatin  WINNT  06.30.07.10  202309241616  20231214 0736 
R6  KR6(32-bit) CMA/Agentless Monitoring for Solaris Operat  WINNT  06.30.07.10  202309241620  20231214 0736 
SY  KSY(64-bit) CMA/Summarization and Pruning Agent          WIX64  06.30.07.14  d3347a        20231214 0736 
UE  KUE(32-bit) CMA/Tivoli Enterprise Services User Interfa  WINNT  06.30.07.17  d3347a        20231214 0736 

PC  APPLICATION SUPPORT DESC                                 PLAT   APP VER      BUILD         INSTALL DATE  

IN  Install INS/Windows Install Component                    WINNT  06.30.07.22  202312140002  20231214 0736 
IN  TEPD INS/TEP Desktop Windows Install Component           WINNT  06.30.07.00  201612161149  20200608 1007 
IN  TEMS INS/TEMS Windows Install Component                  WINNT  06.30.07.00  201612161149  20200608 1007 
IN  TEPS INS/TEP Server Windows Install Component            WINNT  06.30.07.00  201612161149  20200608 1007 
IN  TEMA(32-bit) INS/ITM 6.x Agent Install Component         WINNT  06.30.07.22  202312140002  20231214 0736 
IN  TEMA(64-bit) INS/ITM 6.x Agent Install Component Extens  WINNT  06.30.07.00  201612161149  20200608 1007 
A4  TEMS App Support/Monitoring Agent for i5/OS              WICMS  06.30.07.10  33301         20231214 0736 
A4  TEPS App Support/Monitoring Agent for i5/OS              WICNS  06.30.07.10  33301         20231214 0736 
A4  TEPB App Support/Monitoring Agent for i5/OS              WIXEB  06.30.07.10  33301         20231214 0736 
A4  TEPD App Support/Monitoring Agent for i5/OS              WIXEW  06.30.07.10  33301         20231214 0736 
AS  KAS(64-bit) CAS/Tivoli Enterprise Monitoring Automation  WIX64  06.30.07.15  d3347a        20231214 0736 
GS  KGS(64-bit) GSK/IBM GSKit Security Interface             WIX64  08.00.55.31  d3243a        20231214 0736 
GS  KGS(32-bit) GSK/IBM GSKit Security Interface             WINNT  08.00.55.31  d3243a        20231214 0736 
HD  TEMS App Support/Warehouse Proxy                         WICMS  06.30.07.13  d3347a        20231214 0736 
HD  TEPS App Support/Warehouse Proxy                         WICNS  06.30.07.13  d3347a        20231214 0736 
HD  TEPB App Support/Warehouse Proxy                         WIXEB  06.30.07.13  d3347a        20231214 0736 
HD  TEPD App Support/Warehouse Proxy                         WIXEW  06.30.07.13  d3347a        20231214 0736 
II  TEPS App Support/IBM Installation Manager                WICNS  01.92.05.00  d3243a        20231214 0736 
IT  TEPS App Support/TEC GUI Integration                     WICNS  06.30.07.00  d6276a        20200608 1007 
IT  TEPB App Support/TEC GUI Integration                     WIXEB  06.30.07.00  d6276a        20200608 1007 
IT  TEPD App Support/TEC GUI Integration                     WIXEW  06.30.07.00  d6276a        20200608 1007 
IU  TEPS App Support/IBM HTTP Server                         WICNS  08.55.24.01  d6276a        20231214 0910 
IW  TEPS App Support/Tivoli Enterprise Portal Server Extens  WICNS  08.55.24.01  d6276a        20231214 0906 
JM  KJM(64-bit) JVM/Embedded JVM                             WIX64  08.08.05.00  202308081627  20231214 0736 
JM  KJM(32-bit) JVM/Embedded JVM                             WINNT  08.08.05.00  202308081627  20231214 0736 
JM  TEPB App Support/Embedded JVM - TEP Browser Client       WIXEB  08.08.05.00  202308081627  20231214 0736 
LZ  TEMS App Support/Monitoring Agent for Linux OS           WICMS  06.30.07.14  33301         20231214 0736 
LZ  TEPS App Support/Monitoring Agent for Linux OS           WICNS  06.30.07.14  33301         20231214 0736 
LZ  TEPB App Support/Monitoring Agent for Linux OS           WIXEB  06.30.07.14  33301         20231214 0736 
LZ  TEPD App Support/Monitoring Agent for Linux OS           WIXEW  06.30.07.14  33301         20231214 0736 
NT  TEMS App Support/Monitoring Agent for Windows OS         WICMS  06.30.07.13  33301         20231214 0736 
NT  TEPS App Support/Monitoring Agent for Windows OS         WICNS  06.30.07.13  33301         20231214 0736 
NT  TEPB App Support/Monitoring Agent for Windows OS         WIXEB  06.30.07.13  33301         20231214 0736 
NT  TEPD App Support/Monitoring Agent for Windows OS         WIXEW  06.30.07.13  33301         20231214 0736 
PA  TEMS App Support/Tivoli Performance Analyzer             WICMS  06.30.07.00  63341         20200608 1007 
PA  TEPS App Support/Tivoli Performance Analyzer             WICNS  06.30.07.00  63341         20200608 1007 
PA  TEPB App Support/Tivoli Performance Analyzer             WIXEB  06.30.07.00  63341         20200608 1007 
PA  TEPD App Support/Tivoli Performance Analyzer             WIXEW  06.30.07.00  63341         20200608 1007 
R2  TEMS App Support/Agentless Monitoring for Windows Opera  WICMS  06.30.07.10  202309241609  20231214 0736 
R2  TEPS App Support/Agentless Monitoring for Windows Opera  WICNS  06.30.07.10  202309241609  20231214 0736 
R2  TEPB App Support/Agentless Monitoring for Windows Opera  WIXEB  06.30.07.10  202309241609  20231214 0736 
R2  TEPD App Support/Agentless Monitoring for Windows Opera  WIXEW  06.30.07.10  202309241609  20231214 0736 
R3  TEMS App Support/Agentless Monitoring for AIX Operating  WICMS  06.30.07.10  202309241611  20231214 0736 
R3  TEPS App Support/Agentless Monitoring for AIX Operating  WICNS  06.30.07.10  202309241611  20231214 0736 
R3  TEPB App Support/Agentless Monitoring for AIX Operating  WIXEB  06.30.07.10  202309241611  20231214 0736 
R3  TEPD App Support/Agentless Monitoring for AIX Operating  WIXEW  06.30.07.10  202309241611  20231214 0736 
R4  TEMS App Support/Agentless Monitoring for Linux Operati  WICMS  06.30.07.10  202309241614  20231214 0736 
R4  TEPS App Support/Agentless Monitoring for Linux Operati  WICNS  06.30.07.10  202309241614  20231214 0736 
R4  TEPB App Support/Agentless Monitoring for Linux Operati  WIXEB  06.30.07.10  202309241614  20231214 0736 
R4  TEPD App Support/Agentless Monitoring for Linux Operati  WIXEW  06.30.07.10  202309241614  20231214 0736 
R5  TEMS App Support/Agentless Monitoring for HP-UX Operati  WICMS  06.30.07.10  202309241616  20231214 0736 
R5  TEPS App Support/Agentless Monitoring for HP-UX Operati  WICNS  06.30.07.10  202309241616  20231214 0736 
R5  TEPB App Support/Agentless Monitoring for HP-UX Operati  WIXEB  06.30.07.10  202309241616  20231214 0736 
R5  TEPD App Support/Agentless Monitoring for HP-UX Operati  WIXEW  06.30.07.10  202309241616  20231214 0736 
R6  TEMS App Support/Agentless Monitoring for Solaris Opera  WICMS  06.30.07.10  202309241620  20231214 0736 
R6  TEPS App Support/Agentless Monitoring for Solaris Opera  WICNS  06.30.07.10  202309241620  20231214 0736 
R6  TEPB App Support/Agentless Monitoring for Solaris Opera  WIXEB  06.30.07.10  202309241620  20231214 0736 
R6  TEPD App Support/Agentless Monitoring for Solaris Opera  WIXEW  06.30.07.10  202309241620  20231214 0736 
SY  TEMS App Support/Summarization and Pruning Agent         WICMS  06.30.07.14  d3347a        20231214 0736 
SY  TEPS App Support/Summarization and Pruning Agent         WICNS  06.30.07.14  d3347a        20231214 0736 
SY  TEPB App Support/Summarization and Pruning Agent         WIXEB  06.30.07.14  d3347a        20231214 0736 
SY  TEPD App Support/Summarization and Pruning Agent         WIXEW  06.30.07.14  d3347a        20231214 0736 
T1  TEMS App Support/Tivoli Enterprise Monitoring Server TR  WICMS  07.30.63.00  d6350a        20200608 1007 
TM  TEMS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup  WICMS  06.23.05.00  d4029a        20200608 1007 
TM  TEPS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup  WICNS  06.23.05.00  d4029a        20200608 1007 
UI  KUI(32-bit) CLI/Tivoli Enterprise Services User Interfa  WINNT  06.30.07.22  sp16          20231214 0736 
UL  TEMS App Support/Monitoring Agent for UNIX Logs          WICMS  06.23.05.00  62021         20200608 1007 
UL  TEPS App Support/Monitoring Agent for UNIX Logs          WICNS  06.23.05.00  62021         20200608 1007 
UL  TEPB App Support/Monitoring Agent for UNIX Logs          WIXEB  06.23.05.00  62021         20200608 1007 
UL  TEPD App Support/Monitoring Agent for UNIX Logs          WIXEW  06.23.05.00  62021         20200608 1007 
UM  TEMS App Support/Universal Agent                         WICMS  06.23.05.00  d5326a        20200608 1007 
UM  TEPS App Support/Universal Agent                         WICNS  06.23.05.00  d5326a        20200608 1007 
UM  TEPB App Support/Universal Agent                         WIXEB  06.23.05.00  d5326a        20200608 1007 
UM  TEPD App Support/Universal Agent                         WIXEW  06.23.05.00  d5326a        20200608 1007 
UX  TEMS App Support/Monitoring Agent for UNIX OS            WICMS  06.30.07.15  33311         20231214 0736 
UX  TEPS App Support/Monitoring Agent for UNIX OS            WICNS  06.30.07.15  33311         20231214 0736 
UX  TEPB App Support/Monitoring Agent for UNIX OS            WIXEB  06.30.07.15  33311         20231214 0736 
UX  TEPD App Support/Monitoring Agent for UNIX OS            WIXEW  06.30.07.15  33311         20231214 0736

The following example shows the output of the cinfo -t command on AIX

 
*********** Thu Dec 14 08:27:22 EST 2023 ******************
User: root Groups: system bin sys security cron audit lp
Host name : paix900	 Installer Lvl:06.30.07.22 (Service Pack 16)
CandleHome: /opt/IBM/ITM
Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)
***********************************************************
...Product inventory

PC   PRODUCT DESC                                              PLAT    VER           BUILD           INSTALL DATE    

as   Tivoli Enterprise Monitoring Automation Server            aix536  06.30.07.15   d3347a          20231214 0738   
ax   IBM Tivoli Monitoring Shared Libraries                    aix526  06.30.07.24   d3347a          20231214 0725   
ax   IBM Tivoli Monitoring Shared Libraries                    aix533  06.30.07.24   d3347a          20231214 0725   
ax   IBM Tivoli Monitoring Shared Libraries                    aix536  06.30.07.24   d3347a          20231214 0725   
cq   Tivoli Enterprise Portal Server                           aix536  06.30.07.18   d3347a          20231214 0727   
cw   Tivoli Enterprise Portal Browser Client                   aix536  06.30.07.17   d3347a          20231214 0726   
gs   IBM GSKit Security Interface                              aix523  08.00.55.31   d3243a          -               
gs   IBM GSKit Security Interface                              aix526  08.00.55.31   d3243a          -               
hd   Warehouse Proxy                                           aix536  06.30.07.13   d3347a          20231214 0738   
ii   IBM Installation Manager                                  aix533  01.92.05.00   d3243a          20231214 0726   
iu   IBM HTTP Server                                           aix536  08.55.24.01   d6276a          20231214 0754   
iw   IBM Tivoli Enterprise Portal Server Extensions            aix536  08.55.24.01   d6276a          20231214 0751   
jr   Tivoli Enterprise-supplied JRE                            aix523  08.08.05.00   202308081627    -               
jr   Tivoli Enterprise-supplied JRE                            aix526  08.08.05.00   202308081627    -               
kf   IBM Knowledge Center Help Server                          aix533  06.30.07.02   d3243a          20231214 0754   
ms   Tivoli Enterprise Monitoring Server                       aix536  06.30.07.16   d3347a          20231214 0738   
pa   Tivoli Performance Analyzer                               aix533  06.30.07.00   63341           20210923 1615   
r2   Agentless Monitoring for Windows Operating Systems        aix526  06.30.07.10   202309241609    20231214 0738   
r3   Agentless Monitoring for AIX Operating Systems            aix526  06.30.07.10   202309241611    20231214 0738   
r4   Agentless Monitoring for Linux Operating Systems          aix526  06.30.07.10   202309241614    20231214 0739   
r5   Agentless Monitoring for HP-UX Operating Systems          aix526  06.30.07.10   202309241616    20231214 0739   
r6   Agentless Monitoring for Solaris Operating Systems        aix526  06.30.07.10   202309241620    20231214 0739   
sh   Tivoli Enterprise Monitoring SOAP Server                  aix536  06.30.07.14   d3347a          20231214 0738   
sy   Summarization and Pruning Agent                           aix536  06.30.07.14   d3347a          20231214 0739   
t1   File Transfer Enablement                                  aix536  07.30.00.00   20100000-0000   -               
ue   Tivoli Enterprise Services User Interface Extensions      aix536  06.30.07.17   d3347a          20231214 0726   
ui   Tivoli Enterprise Services User Interface                 aix526  06.30.07.22   d6350a          20210923 1615   
ui   Tivoli Enterprise Services User Interface                 aix533  06.30.07.22   d6350a          20210923 1615   
ui   Tivoli Enterprise Services User Interface                 aix536  06.30.07.22   d3347a          20231214 0725   
ux   Monitoring Agent for UNIX OS                              aix526  06.30.07.15   33311           20231214 0739   


PC   APPLICATION SUPPORT DESC                                  PLAT    APP VER       BUILD           INSTALL DATE    

a4   Monitoring Agent for i5/OS                                tms     06.30.07.10   33301           20231214 0739   
a4   Monitoring Agent for i5/OS                                tps     06.30.07.10   33301           20231214 0739   
a4   Monitoring Agent for i5/OS                                tpw     06.30.07.10   33301           20231214 0739   
hd   Warehouse Proxy                                           tms     06.30.07.13   d3347a          20231214 0739   
hd   Warehouse Proxy                                           tps     06.30.07.13   d3347a          20231214 0739   
hd   Warehouse Proxy                                           tpw     06.30.07.13   d3347a          20231214 0739   
it   TEC GUI Integration                                       tps     06.30.07.00   d6276a          20210923 1616   
it   TEC GUI Integration                                       tpw     06.30.07.00   d6276a          20210923 1617   
jr   Tivoli Enterprise-supplied JRE                            tpj     08.08.05.00   202308081627    -               
lz   Monitoring Agent for Linux OS                             tms     06.30.07.14   33301           20231214 0739   
lz   Monitoring Agent for Linux OS                             tps     06.30.07.14   33301           20231214 0739   
lz   Monitoring Agent for Linux OS                             tpw     06.30.07.14   33301           20231214 0739   
ms   Tivoli Enterprise Monitoring Server                       tms     06.30.07.16   d3347a          20231214 0739   
nt   Monitoring Agent for Windows OS                           tms     06.30.07.13   33301           20231214 0739   
nt   Monitoring Agent for Windows OS                           tps     06.30.07.13   33301           20231214 0739   
nt   Monitoring Agent for Windows OS                           tpw     06.30.07.13   33301           20231214 0739   
pa   Tivoli Performance Analyzer                               tms     06.30.07.00   63341           20210923 1616   
pa   Tivoli Performance Analyzer                               tps     06.30.07.00   63341           20210923 1617   
pa   Tivoli Performance Analyzer                               tpw     06.30.07.00   63341           20210923 1618   
r2   Agentless Monitoring for Windows Operating Systems        tms     06.30.07.10   202309241609    20231214 0739   
r2   Agentless Monitoring for Windows Operating Systems        tps     06.30.07.10   202309241609    20231214 0739   
r2   Agentless Monitoring for Windows Operating Systems        tpw     06.30.07.10   202309241609    20231214 0739   
r3   Agentless Monitoring for AIX Operating Systems            tms     06.30.07.10   202309241611    20231214 0739   
r3   Agentless Monitoring for AIX Operating Systems            tps     06.30.07.10   202309241611    20231214 0739   
r3   Agentless Monitoring for AIX Operating Systems            tpw     06.30.07.10   202309241611    20231214 0739   
r4   Agentless Monitoring for Linux Operating Systems          tms     06.30.07.10   202309241614    20231214 0739   
r4   Agentless Monitoring for Linux Operating Systems          tps     06.30.07.10   202309241614    20231214 0740   
r4   Agentless Monitoring for Linux Operating Systems          tpw     06.30.07.10   202309241614    20231214 0739   
r5   Agentless Monitoring for HP-UX Operating Systems          tms     06.30.07.10   202309241616    20231214 0739   
r5   Agentless Monitoring for HP-UX Operating Systems          tps     06.30.07.10   202309241616    20231214 0740   
r5   Agentless Monitoring for HP-UX Operating Systems          tpw     06.30.07.10   202309241616    20231214 0739   
r6   Agentless Monitoring for Solaris Operating Systems        tms     06.30.07.10   202309241620    20231214 0739   
r6   Agentless Monitoring for Solaris Operating Systems        tps     06.30.07.10   202309241620    20231214 0740   
r6   Agentless Monitoring for Solaris Operating Systems        tpw     06.30.07.10   202309241620    20231214 0739   
sy   Summarization and Pruning Agent                           tms     06.30.07.14   d3347a          20231214 0739   
sy   Summarization and Pruning Agent                           tps     06.30.07.14   d3347a          20231214 0740   
sy   Summarization and Pruning Agent                           tpw     06.30.07.14   d3347a          20231214 0739   
tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tms     06.23.05.00   d4029a          20210923 1616   
tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tps     06.23.05.00   d4029a          20210923 1617   
ul   Monitoring Agent for UNIX Logs                            tms     06.23.05.00   62021           20210923 1616   
ul   Monitoring Agent for UNIX Logs                            tps     06.23.05.00   62021           20210923 1617   
ul   Monitoring Agent for UNIX Logs                            tpw     06.23.05.00   62021           20210923 1619   
um   Universal Agent                                           tms     06.23.05.00   d5326a          20210923 1616   
um   Universal Agent                                           tps     06.23.05.00   d5326a          20210923 1617   
um   Universal Agent                                           tpw     06.23.05.00   d5326a          20210923 1619   
ux   Monitoring Agent for UNIX OS                              tms     06.30.07.15   33311           20231214 0739   
ux   Monitoring Agent for UNIX OS                              tps     06.30.07.15   33311           20231214 0740   
ux   Monitoring Agent for UNIX OS                              tpw     06.30.07.15   33311           20231214 0739

The following example shows the output of the cinfo -t command on Linux

 
*********** Thu Dec 14 05:27:57 PST 2023 ******************
User: root Groups: root
Host name : itml3sput1	 Installer Lvl:06.30.07.22 (Service Pack 16)
CandleHome: /opt/IBM/ITM
Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)
***********************************************************
...Product inventory

PC   PRODUCT DESC                                              PLAT    VER           BUILD           INSTALL DATE    

as   Tivoli Enterprise Monitoring Automation Server            lx8266  06.30.07.15   d3347a          20231214 0441   
ax   IBM Tivoli Monitoring Shared Libraries                    li6263  06.30.07.24   d3347a          20231214 0440   
ax   IBM Tivoli Monitoring Shared Libraries                    lx8266  06.30.07.24   d3347a          20231214 0440   
cj   Tivoli Enterprise Portal Desktop Client                   lx8266  06.30.07.16   d3347a          20231214 0441   
cq   Tivoli Enterprise Portal Server                           lx8266  06.30.07.18   d3347a          20231214 0443   
cw   Tivoli Enterprise Portal Browser Client                   lx8266  06.30.07.17   d3347a          20231214 0441   
gs   IBM GSKit Security Interface                              li6243  08.00.55.31   d3243a          -               
gs   IBM GSKit Security Interface                              lx8266  08.00.55.31   d3243a          -               
hd   Warehouse Proxy                                           lx8266  06.30.07.13   d3347a          20231214 0441   
ii   IBM Installation Manager                                  lx8266  01.92.05.00   d3243a          20231214 0441   
iu   IBM HTTP Server                                           lx8266  08.55.24.01   d6276a          20231214 0515   
iw   IBM Tivoli Enterprise Portal Server Extensions            lx8266  08.55.24.01   d6276a          20231214 0514   
jr   Tivoli Enterprise-supplied JRE                            li6263  08.08.05.00   202308081627    -               
jr   Tivoli Enterprise-supplied JRE                            lx8266  08.08.05.00   202308081627    -               
kf   IBM Knowledge Center Help Server                          li6263  06.30.07.02   d3243a          20231214 0516   
lz   Monitoring Agent for Linux OS                             lx8266  06.30.07.14   33301           20231214 0452   
ms   Tivoli Enterprise Monitoring Server                       lx8266  06.30.07.16   d3347a          20231214 0453   
pa   Tivoli Performance Analyzer                               lx8266  06.30.07.00   63341           20210203 0853   
r2   Agentless Monitoring for Windows Operating Systems        lx8266  06.30.07.10   202309241609    20231214 0453   
r3   Agentless Monitoring for AIX Operating Systems            lx8266  06.30.07.10   202309241611    20231214 0453   
r4   Agentless Monitoring for Linux Operating Systems          lx8266  06.30.07.10   202309241614    20231214 0453   
r5   Agentless Monitoring for HP-UX Operating Systems          lx8266  06.30.07.10   202309241616    20231214 0453   
r6   Agentless Monitoring for Solaris Operating Systems        lx8266  06.30.07.10   202309241620    20231214 0453   
sh   Tivoli Enterprise Monitoring SOAP Server                  lx8266  06.30.07.14   d3347a          20231214 0452   
sy   Summarization and Pruning Agent                           lx8266  06.30.07.14   d3347a          20231214 0453   
t1   File Transfer Enablement                                  lx8266  07.30.00.00   20100000-0000   -               
ue   Tivoli Enterprise Services User Interface Extensions      lx8266  06.30.07.17   d3347a          20231214 0440   
ui   Tivoli Enterprise Services User Interface                 lx8266  06.30.07.22   d3347a          20231214 0440   


PC   APPLICATION SUPPORT DESC                                  PLAT    APP VER       BUILD           INSTALL DATE    

a4   Monitoring Agent for i5/OS                                tms     06.30.07.10   33301           20231214 0453   
a4   Monitoring Agent for i5/OS                                tpd     06.30.07.10   33301           20231214 0454   
a4   Monitoring Agent for i5/OS                                tps     06.30.07.10   33301           20231214 0454   
a4   Monitoring Agent for i5/OS                                tpw     06.30.07.10   33301           20231214 0453   
hd   Warehouse Proxy                                           tms     06.30.07.13   d3347a          20231214 0453   
hd   Warehouse Proxy                                           tpd     06.30.07.13   d3347a          20231214 0454   
hd   Warehouse Proxy                                           tps     06.30.07.13   d3347a          20231214 0454   
hd   Warehouse Proxy                                           tpw     06.30.07.13   d3347a          20231214 0453   
it   TEC GUI Integration                                       tpd     06.30.07.00   d6276a          20210203 1225   
it   TEC GUI Integration                                       tps     06.30.07.00   d6276a          20210203 1233   
it   TEC GUI Integration                                       tpw     06.30.07.00   d6276a          20210203 1224   
jr   Tivoli Enterprise-supplied JRE                            tpj     08.08.05.00   202308081627    -               
lz   Monitoring Agent for Linux OS                             tms     06.30.07.14   33301           20231214 0453   
lz   Monitoring Agent for Linux OS                             tpd     06.30.07.14   33301           20231214 0454   
lz   Monitoring Agent for Linux OS                             tps     06.30.07.14   33301           20231214 0454   
lz   Monitoring Agent for Linux OS                             tpw     06.30.07.14   33301           20231214 0453   
ms   Tivoli Enterprise Monitoring Server                       tms     06.30.07.16   d3347a          20231214 0453   
nt   Monitoring Agent for Windows OS                           tms     06.30.07.13   33301           20231214 0453   
nt   Monitoring Agent for Windows OS                           tpd     06.30.07.13   33301           20231214 0454   
nt   Monitoring Agent for Windows OS                           tps     06.30.07.13   33301           20231214 0454   
nt   Monitoring Agent for Windows OS                           tpw     06.30.07.13   33301           20231214 0453   
pa   Tivoli Performance Analyzer                               tms     06.30.07.00   63341           20210203 0853   
pa   Tivoli Performance Analyzer                               tpd     06.30.07.00   63341           20210203 1225   
pa   Tivoli Performance Analyzer                               tps     06.30.07.00   63341           20210203 1233   
pa   Tivoli Performance Analyzer                               tpw     06.30.07.00   63341           20210203 1224   
r2   Agentless Monitoring for Windows Operating Systems        tms     06.30.07.10   202309241609    20231214 0453   
r2   Agentless Monitoring for Windows Operating Systems        tpd     06.30.07.10   202309241609    20231214 0454   
r2   Agentless Monitoring for Windows Operating Systems        tps     06.30.07.10   202309241609    20231214 0454   
r2   Agentless Monitoring for Windows Operating Systems        tpw     06.30.07.10   202309241609    20231214 0453   
r3   Agentless Monitoring for AIX Operating Systems            tms     06.30.07.10   202309241611    20231214 0453   
r3   Agentless Monitoring for AIX Operating Systems            tpd     06.30.07.10   202309241611    20231214 0454   
r3   Agentless Monitoring for AIX Operating Systems            tps     06.30.07.10   202309241611    20231214 0454   
r3   Agentless Monitoring for AIX Operating Systems            tpw     06.30.07.10   202309241611    20231214 0453   
r4   Agentless Monitoring for Linux Operating Systems          tms     06.30.07.10   202309241614    20231214 0453   
r4   Agentless Monitoring for Linux Operating Systems          tpd     06.30.07.10   202309241614    20231214 0454   
r4   Agentless Monitoring for Linux Operating Systems          tps     06.30.07.10   202309241614    20231214 0454   
r4   Agentless Monitoring for Linux Operating Systems          tpw     06.30.07.10   202309241614    20231214 0453   
r5   Agentless Monitoring for HP-UX Operating Systems          tms     06.30.07.10   202309241616    20231214 0453   
r5   Agentless Monitoring for HP-UX Operating Systems          tpd     06.30.07.10   202309241616    20231214 0454   
r5   Agentless Monitoring for HP-UX Operating Systems          tps     06.30.07.10   202309241616    20231214 0454   
r5   Agentless Monitoring for HP-UX Operating Systems          tpw     06.30.07.10   202309241616    20231214 0453   
r6   Agentless Monitoring for Solaris Operating Systems        tms     06.30.07.10   202309241620    20231214 0453   
r6   Agentless Monitoring for Solaris Operating Systems        tpd     06.30.07.10   202309241620    20231214 0454   
r6   Agentless Monitoring for Solaris Operating Systems        tps     06.30.07.10   202309241620    20231214 0454   
r6   Agentless Monitoring for Solaris Operating Systems        tpw     06.30.07.10   202309241620    20231214 0453   
sy   Summarization and Pruning Agent                           tms     06.30.07.14   d3347a          20231214 0453   
sy   Summarization and Pruning Agent                           tpd     06.30.07.14   d3347a          20231214 0454   
sy   Summarization and Pruning Agent                           tps     06.30.07.14   d3347a          20231214 0454   
sy   Summarization and Pruning Agent                           tpw     06.30.07.14   d3347a          20231214 0453   
tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tms     06.23.05.00   d4029a          20210203 0853   
tm   Monitoring Agent for IBM Tivoli Monitoring 5.x Endpoint   tps     06.23.05.00   d4029a          20210203 1233   
ul   Monitoring Agent for UNIX Logs                            tms     06.23.05.00   62021           20210203 0853   
ul   Monitoring Agent for UNIX Logs                            tpd     06.23.05.00   62021           20210203 1225   
ul   Monitoring Agent for UNIX Logs                            tps     06.23.05.00   62021           20210203 1233   
ul   Monitoring Agent for UNIX Logs                            tpw     06.23.05.00   62021           20210203 1224   
um   Universal Agent                                           tms     06.23.05.00   d5326a          20210203 0853   
um   Universal Agent                                           tpd     06.23.05.00   d5326a          20210203 1225   
um   Universal Agent                                           tps     06.23.05.00   d5326a          20210203 1233   
um   Universal Agent                                           tpw     06.23.05.00   d5326a          20210203 1224   
ux   Monitoring Agent for UNIX OS                              tms     06.30.07.15   33311           20231214 0453   
ux   Monitoring Agent for UNIX OS                              tpd     06.30.07.15   33311           20231214 0454   
ux   Monitoring Agent for UNIX OS                              tps     06.30.07.15   33311           20231214 0454   
ux   Monitoring Agent for UNIX OS                              tpw     06.30.07.15   33311           20231214 0453

Remote service pack installation

The following components are remote deployable:

PC    Description
--    ------------
lz    Monitoring Agent for Linux OS
nt    Monitoring Agent for Windows OS
tf    Tivoli Enterprise Management Agent Framework Update
ue    Tivoli Enterprise Services User Intefercase Extensions
ux    Monitoring Agent for UNIX OS
r2 Agentless Monitoring Agent for Windows OS
r3 Agentless Monitoring Agent for AIX OS
r4 Agentless Monitoring Agent for Linux OS
r5 Agentless Monitoring Agent for HP-UX OS
r6 Agentless Monitoring Agent for Solaris OS

Transfer the appropriate archive file (6.3.0.7-TIV-ITM-<PLATFORM>-SP0016.tar.gz or .zip) to a temporary directory on the system that contains the code to be updated. For the purpose of this readme file, the symbol <TEMP> represents the fully qualified path to this directory. Note: On Windows, this includes the drive letter.
Expand the archive file using the tar command on UNIX systems or an unzip utility on Windows systems. This creates a directory structure that contains fixes for all of the supported platforms.
Add the deploy components to the TEMS Depot by executing the following command

For Linux packages (lz, r#, tf and ue)

     cd <TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0016/bundles/unix

For UNIX (r#, tf, ue and ux)

     cd <TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0016/bundles/unix

For Windows packages (nt, r#, tf and ue)

    cd <TEMP>/6.3.0.7-TIV-ITM-WINDOWS64-SP0016/bundles/WINDOWS/Deploy

To load all components to your depot run the following command once each for UNIX or Linux and then Windows components:

For UNIX or Linux:

   $CANDLEHOME/bin/tacmd addbundles -i .

For Windows:

   tacmd addbundles -i .

Or you can load only those bundles you want using one or more of the Product codes from the components listed

   tacmd addbundles -i . [-t] [<pc>] [<pc> ...]

i.e.

   tacmd addbundles -i . -t lz tf

Make note of the deployable component versions as you add the bundles and then use either the updateAgent
or updateFramework commands to remotely deploy.

Pristine installation images for OS agents

   The steps are as outlined at this link:

   Separating the downloaded ITM/ITCAM media image into smaller agent/platform bundles

   Note: point to <TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0016/bundles/unix or <TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0016/bundles/unix
             or      <TEMP>/6.3.0.7-TIV-ITM-WINDOWS64-SP0016/bundles/WINDOWS/Deploy

    for the media path per the steps in link.

Updating 630 Fix Pack 7 pristine installation media for new platform support (as listed in New Features)

For all new platforms listed you can install from 630 Fix Pack 7 media but the prerequisite scan will report errors. So long as the errors are just OS Version failure, ITM 630 Fix Pack 7 will install and configure correctly with the following exceptions:

Solaris 11.4 UNIX OS monitoring agent needs to be installed from service pack 3 or later
The Tivoli Enterprise Portal Server (CQ) on Linux for System z cannot be installed unless libstdc++.so.5 (compat-libstdc++-33.x on RHEL or libstdc++33.x on SUSE) is also installed. However, since libstdc++.so.5 has been deprecated, newer versions of both RHEL and SUSE no longer provide libstdc++.so.5. You can patch your IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Base Linux on System z media to allow for Tivoli Enterprise Portal installation on these newer RHEL and SUSE versions.

The service pack provides a mechanism to patch Pristine installation 6.3.0 Fix Pack 7 install images so that you can get the latest prerequisite scanner definitions as well as patching the IBM Tivoli Monitoring V6.3.0.7 Base, Linux on System z® media so that you can install the Tivoli Enterprise Portal Server on newer OS versions on Linux for System z (See install steps below). In all cases after doing a pristine installation from patched 630 Fix Pack 7, you would still need to additionally apply the service pack. Also if you patch windows media, due to the update to Visual C++ runtimes, you must also apply the service pack after doing a pristine installation from patched 630 Fix Pack 7 media.

To patch 6.3.0 Fix Pack 7 media, you need an extracted image in a writable location or point to a new, writable, location in case your source image is read-only. To patch your media:

Linux:

<TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0016/mediaupdate

UNIX:

<TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0016/mediaupdate

Windows:

<TEMP>/6.3.0.7-TIV-ITM-WINDOWS64-SP0016/mediaupdate.bat

To patch the installation media:

mediaupdate -h media_dir [-w write_dir] [-r]
        where: -h media_dir full path of the original CD image or expanded
                              media directory.

                -w write_dir is optional and is full path of the modified CD image directory.
                              it's only required if media_dir is not a writable directory.

                -r            is optional and restores updated media to original contents if you want to undo patching of the extracted installation media

Per the usage you must specify the location of a 6.3.0 Fix Pack 7 extracted install image (pristine) and the script copies over the updated install, prerequisite checking and for base Linux for System z the TEPS and teps install manager files needed to then use the modified pristine image to do a fresh install of your target OS (all supported components). Again, after installation using the updated media, then immediately apply SP16

for example

Linux:

<TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0016/mediaupdate -h /tmp/6307media/agents

<TEMP>/6.3.0.7-TIV-ITM-LINUX-SP0016/mediaupdate -h /tmp/6307media/base_zlinux

UNIX:

<TEMP>/6.3.0.7-TIV-ITM-UNIX-SP0016/mediaupdate -h /tmp/6307media/agents

Windows:

<TEMP>/6.3.0.7-TIV-ITM-WINDOWS64-SP0016/mediaupdate.bat -h c:\temp\6307media\agents

To install Tivoli Enterprise Portal on Linux for System z for newer OS versions after patching Base Linux for System z install media:

Run the install for the Tivoli Enterprise Portal from the patched media
Immediately apply this service pack per the installation instructions
Configure the Tivoli Enterprise Portal Server (cq) component before continuing with the service pack "Perform the necessary tasks after installation"

Additional installation updates

New utility for securing Windows installations

The service pack installation provides a new command on Windows:

%CANDLE_HOME%\InstallITM\securemain.cmd

An administrator can use the command to limit the permissions non-admin users have on the C:\IBM\ITM (%CANDLE_HOME%) folder.

To set security permissions limiting non administrators users from creating files or folders, use the following command:

secureMain lock

To remove security settings use the following command:

secureMain unlock

Command syntax can be viewed with the following syntax:

secureMain -?

The secureMain commands use the following syntax:

secureMain [-h install_dir] [-g SID] [-d folder] lock

secureMain [-h install_dir] [-g SID] unlock

where variables are defined as follows:

install_dir is the directory path for the IBM Tivoli Monitoring installation.
If this parameter is not supplied, the script attempts to determine the installation directory.

SID is the Windows Security Identifier. The default SID used is S-1-5-11.

folder is an additional folder to set admin rights for. This is used when factory agents create an additional folder under the installation directory.

SID values are the user and group identifiers used by Windows when setting file security. The following links provide additional information on SIDs.

List of commonly used SIDs:

   https://support.microsoft.com/en-us/help/243330/well-known-security-identifiers-in-windows-operating-systems

Command line syntax for listing SID values of accounts defined on the system:

https://docs.microsoft.com/en-us/windows/win32/wmisdk/wmic

Example usage: "wmic useraccount get name,sid"

Previously provided security updates are included in this service Pack for APARs IV94417 and IV96017. They are to be installed separately as needed. See the following files for details:

<TEMP>/6.3.0.7-TIV-ITM-<PLATFORM>-SP0016/updates/6.3.0-TIV-ITM-FP0007-IV94417.README

and

<TEMP>/6.3.0.7-TIV-ITM-<PLATFORM>-SP0016/updates/6.3.0-TIV-ITM-FP0007-IV96017.README

Also included is a fix for APAR IV88904 which applies to the ITM OS Dashboards. See the following file for details:

<TEMP>/6.3.0.7-TIV-ITM-<PLATFORM>-SP0016/updates/README-Provisional-IV88904.txt

Troubleshoot Installation from Support site

For additional troubleshooting help not covered in this readme document, visit the IBM Tivoli Monitoring support page at the following URL:

https://www.ibm.com/support/knowledgecenter/SS8G7U_ref/pdf/itm/ITM_Troubleshooting_Guide_V6.3_Fix_Pack_2.pdf?view=kc

Additional information

This is a cumulative service pack for IBM Tivoli Monitoring, Version 6.3.0 Fix Pack 7.

The main areas of quality improvements made in this maintenance deliverable relative to the most recently shipped IBM Tivoli Monitoring release (IBM Tivoli Monitoring 6.3.0 Fix Pack 7) are shown below.

New APAR fixes for Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 16 (See List of fixes below)

New Features/Enhancements

The following new features are included in IBM Tivoli Monitoring 6.3.0 Fix Pack 7 service pack 16:

Security Fixes
- Security Bulletin: Vulnerabilities in IBM Java included with IBM Tivoli Monitoring.

New Features from superseded service packs

Features included in service pack 14

Online Documentation Updates

Additional configuration needed after "Enabling SSL for the Tivoli Enterprise Portal Server". Before recycling the "Tivoli Enterprise Portal Server" (step 6 for "Windows" and step 7 for "AIX/Linux" you need to edit your portal server environment file and add the following settings.

For Service pack 8 and later:

KFW_ORBPARM=-Dvbroker.security.server.socket.minTLSProtocol=TLS1_2 -Dvbroker.security.server.socket.maxTLSProtocol=TLS1_3

For service packs prior to Service pack 8:

KFW_ORB_ENABLED_PROTOCOLS=TLS_Version_1_2_Only

List of fixes

Basic Services APARs
DT224950	GSKit error 412: GSK_ERROR_UNSUPPORTED after upgrading to SP14 with KDEBE_FIPS_MODE_ENABLED
Command Line Interface APARs
DT236828	ITM 6307 SP12 pdcollect no longer collect TEMS database files (QA1*) (On Linux) - error messages seen during pdcollect execution
IBM Monitoring Agent for Linux OS APARs
DT223930	Log File monitoring does not work on SLES PPC (lpl266)
IJ45846	IJ45846: ABSTRACT: PROCESS STATE "PARKED" NOT HANDLED AS A VALID STATE.
IBM Monitoring Agent for Unix OS APARs
IJ45276	IJ45276: ON UNIX, AGENT CRASHED WHEN A UNIXPS SITUATION STARTED AND STOPPED AT THE SAME TIME.
IBM Monitoring Agent for i5/OS APARs
DT215955	Subsystem workspace displays duplicate subsystems.
IBM Tivoli Data Warehouse APARs
DT220234	Performance Regression in SP13 with Summarization and Pruning (SY)
IJ45219	IJ45219: SUMMARIZATION CAN FAIL TO START IF UNEXPECTED VALUES ARE PRESENT IN UADVISOR SITUATIONS DEFINITION
IBM Tivoli Enterprise Monitoring Agent APARs
DT224493	A Situation event opens in error after a Situation is started
DT224500	The remote configuration or deployment of an agent may fail if the configuration data include non-ASCII characters
DT246931	Incompatibility between SP15 TEMA framework and non-OS agents
IBM Tivoli Enterprise Monitoring Installation APARs
DT222677	SP14 may not install properly on Solaris SPARC due to incorrect ui ver file creation.
IJ46488	IJ46488: UPDATE ITM JAVA RUNTIME ENVIROMENT TO IBM JAVA 8 SR8
IJ46553	IJ46553: TEMS LDAPS CONFIGURATION ASKS FOR USELESS INFORMATION
IJ47069	IJ47069: LONG USER NAME ON AIX GET TRUNCATED TO 8 CHARACTERS.
IBM Tivoli Enterprise Monitoring Server APARs
DT222983	The TEMS crashes when a Policy runs
DT228265	The TEMS crashes unpredictably
IJ46617	IJ46617: TACMD THROWS KUIHSC005E DESPITE USER ACCOUNT BEING AUTHORIZED.
IJ46741	IJ46741: WINDOWS OS AGENT STOPPING IMMEDIATELY AFTER STARTUP IN KGE COMPONENT.
IJ46756	IJ46756: A TEMS CRASHES REPEATEDLY, GENERALLY SOON AFTER START-UP.
IJ47078	IJ47078: THE HUB TEMS CRASHES WHEN FORWARDING AN EIF EVENT.
IBM Tivoli Enterprise Portal Client APARs
IJ41209	IJ41209: SLF4J BINDING IS NOT COMPATIBLE" MESSAGE SEEN IN SYSTEMRR.LOG OF TEPS EWAS SERVER
IBM Tivoli Monitoring Security APARs
DT233396	UPDATE ITM JAVA RUNTIME ENVIRONMENT TO IBM JAVA 8 SR8 FP5
Remote Deploy APARs
DT237762	Remote deployment may fail in a non-ASCII environment

List of fixes from superseded service packs

Fixes included in service pack 14

Copyright and trademark information

https://www.ibm.com/legal/copytrade

Notices

This information was developed for products and services offered in the US. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785 US

For license inquiries regarding double-byte (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to:

Intellectual Property Licensing
Legal and Intellectual Property Law
IBM Japan, Ltd.
1623-14, Shimotsuruma, Yamato-shi
Kanagawa 242-8502 Japan

The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement might not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the product(s) or the program(s) described in this publication at any time without notice.

Any references in this information to non-IBM websites are provided for convenience only and do not in any manner serve as an endorsement of those websites. The materials at those websites are not part of the materials for this IBM product and use of those websites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Licensees of this program who want to have information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mutual use of the information which has been exchanged, should contact:

IBM Corporation
2Z4A/101
11400 Burnet Road
Austin, TX 78758 US

Such information may be available, subject to appropriate terms and conditions, including in some cases payment of a fee.

The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement or any equivalent agreement between us.

Any performance data contained herein was determined in a controlled environment. Therefore, the results obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurement may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.

All statements regarding IBM's future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only.

All IBM prices shown are IBM's suggested retail prices, are current and are subject to change without notice. Dealer prices may vary.

This information is for planning purposes only. The information herein is subject to change before the products described become available.

This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental.

COPYRIGHT LICENSE

This information contains sample application programs in source language, which illustrate programming techniques on various operating platforms. You may copy, modify, and distribute these sample programs in any form without payment to IBM, for the purposes of developing, using, marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written. These examples have not been thoroughly tested under all conditions. IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. You may copy, modify, and distribute these sample programs in any form without payment to IBM for the purposes of developing, using, marketing, or distributing application programs conforming to IBM?s application programming interfaces.

Each copy or any portion of these sample programs or any derivative work, must include a copyright notice as follows:

© (your company name) (year). Portions of this code are derived from IBM Corp. Sample Programs. © Copyright IBM Corp. _enter the year or years_. All rights reserved.

If you are viewing this information in softcopy form, the photographs and color illustrations might not be displayed.

A.1 Trademarks

IBM, the IBM logo, and ibm.com® are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at ?Copyright and trademark information? at http://www.ibm.com/legal/copytrade.shtml.

Adobe®, Acrobat, PostScript® and all Adobe-based trademarks are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, other countries, or both.

Cell Broadband Engine? and Cell/B.E. are trademarks of Sony Computer Entertainment, Inc., in the United States, other countries, or both and is used under license therefrom.

Intel®, Intel logo, Intel Inside®, Intel Inside logo, Intel® Centrino®, Intel Centrino logo, Celeron®, Intel Xeon®, Intel SpeedStep®, Itanium, and Pentium® are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

IT Infrastructure Library® is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce.

ITIL® is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.

Java? and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Document change history

December 18, 2023

Initial publication

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.3.0.7","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]

Tips

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 16 (6.3.0.7-TIV-ITM-SP0016) readme file