News
Abstract
Save time and simplify support with the Electronic Support Resources. A number of tools, PDFs and videos have been provided.
Content
- IBM Electronic Support Introduction
- IBM Service Request Tool
- IBM Support Portal
- IBM Support Assistant
- IBM Product Lifecycle and End of Support (EOS)
- IBM Accelerated Value Program (AVP)
- IBM Education Assistant
- IBM ECM Social Media Channels
IBM Electronic Support Introduction
A portfolio of tools and resources to keep your systems, software, and applications running smoothly.
IBM Electronic Support Introduction link
IBM Service Request tool
Submit online service requests 24x7 for clients with support contracts.
IBM Support Portal
Welcome to IBM software support. IBM software purchases come with a one-year subscription and support agreement. It includes product upgrades and enhanced product support, at no additional charge – and that includes tools referenced in this guide. Renewal occurs at the end of the first year.
- IBM Quick Start Guide (PDF)
- IBM Support Portal overview (video)
- IBM Support Portal link
- IBM Support presentation (PDF)
- Fix Central Mobile (video)
- Fix Central Shortcut Features (video)
- How to quickly find software downloads? (video)
IBM Support Assistant
IBM Support Assistant offerings provide rich problem determination tools and functions to assist you in quickly troubleshooting complex software problems or automatically gathering diagnostic data.
IBM Product Lifecycle and End of Support (EOS)
One of the best ways to prevent problems and to stay informed of critical support updates and product lifecycle information for your IBM software products is to take advantage of My Notifications and to subscribe to the Product Lifecycle news feed.
- What are the IBM Product Lifecycle and EOS? (video)
- How to subscribe to My Notifications (video)
- Stay informed by Receiving Product and Lifecycle Notifications
IBM Accelerated Value Program (AVP)
This video demonstrates the added benefits that IBM Accelerated Value Program clients receive from the IBM Support Portal.
IBM Education Assistant
IBM Education Assistant is a collection of videos to help you better use IBM products. Whether you're looking for in-depth presentations on IBM products or step by step demonstrations on how to perform specific tasks, IBM Education Assistant videos will give you the help you need.
IBM ECM Social Media Channels
Become a part of our growing social community of clients, developers, and support engineers by participating in any of the social sites listed here.
[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5;5.3;5.2;5.1;5.0;4.0;3.0;2.0;1.0","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}}]
Was this topic helpful?
Document Information
Modified date:
21 January 2022
UID
swg21680957