Webcasts
Abstract
Now is the time to get comfortable with the new dashboards available in IBM Sterling Self Service! These dashboards play a critical role in helping you monitor your IBM Order Management on Cloud tenant's application performance in production.
Join our panel of experts for a demo of new Self Service dashboard features, a review of critical metrics, and a walkthrough of common use cases and best practices to proactively prepare for peak success on the IBM Sterling Order Management platform!
Content
Date/Time:
Wednesday, June 26, 2024 10:00 AM - 11:30 AM Eastern Time (US & Canada)
Agenda:
As part of the ongoing Event Readiness 2024 series, IBM Support subject matter experts are coming together to demo the Self Service dashboards on the IBM Sterling Order Management platform.
We will demo new Self Service dashboard features, review critical metrics, and walk through common use cases and best practices. We encourage you to explore and leverage these new features proactively to ensure the performance, stability, and scalability of your solution during your most critical business period of the year.
We will demo new Self Service dashboard features, review critical metrics, and walk through common use cases and best practices. We encourage you to explore and leverage these new features proactively to ensure the performance, stability, and scalability of your solution during your most critical business period of the year.
Presenters:
Chirs Burgess - Manager, IBM Software Support (Sustainability SW Critical & Strategic Account Mgmt)
Mike Callaghan - Program Director, WW Supply Chain Support, IBM Sustainability Software
Mike Callaghan - Program Director, WW Supply Chain Support, IBM Sustainability Software
Shoeb Bihari - Executive IT Specialist | SRE Architect | SWAT IBM Sterling Order Management Solutions
Senthil Ponnusamy - Technical Lead | SRE Advisor | IBM Sterling Order Management Solutions
Jitendra Buge - Technical Lead | IBM Sterling Order Management Solutions
Abdul Shad - Senior Software Engineer | IBM Sterling Order Management Solutions
Bobby Thomas - Performance Architect | IBM Sterling Order Management Solutions
Shravan Varanasi - Performance Engineer | IBM Sterling Order Management Solutions
Q&A:
Q: What exactly do the Admin and API servers handle on the platform?
A: The admin server serves the requests from the business tools like Order Hub, SMA, SBC, DBQueryClient, APITester etc., while the API server handles the API requests like REST calls.
A: The admin server serves the requests from the business tools like Order Hub, SMA, SBC, DBQueryClient, APITester etc., while the API server handles the API requests like REST calls.
Q: Are there release notes available for the changes made to Self Service?
A: The following page captures any major changes to the Self Service tool, including the monitoring dashboards.
https://www.ibm.com/docs/en/order-management?topic=new-in-self-service
Minor UI/UX enhancements may not always be reflected here currently. However, this is something we can follow up on internally to ensure all minor changes are documented as well (such as the recent 'order by' enhancements we made to the queue depth time series monitoring dashboard widget).
A: The following page captures any major changes to the Self Service tool, including the monitoring dashboards.
https://www.ibm.com/docs/en/order-management?topic=new-in-self-service
Minor UI/UX enhancements may not always be reflected here currently. However, this is something we can follow up on internally to ensure all minor changes are documented as well (such as the recent 'order by' enhancements we made to the queue depth time series monitoring dashboard widget).
Q: How can I check the current queue depths for all of my queues in Self Service?
A: You can view this information in Self Service by clicking on your environment and navigating to Monitoring > JMS Metrics > Queue Depth. There is a summary table presented there. Note: To view the current depth, you need to select the 1-minute time interval option on that page. This is because the data is aggregated by default with the mean function.
A: You can view this information in Self Service by clicking on your environment and navigating to Monitoring > JMS Metrics > Queue Depth. There is a summary table presented there. Note: To view the current depth, you need to select the 1-minute time interval option on that page. This is because the data is aggregated by default with the mean function.
Q: Are Inventory Visibility related stats going to be available in Self Service?
A: Yes, SIP (IV) performance data will be available in a future update. This was discussed as part of the DemoDays session (June 25th)
https://ibm.ent.box.com/v/OMSDemoDay2Q2024
A: Yes, SIP (IV) performance data will be available in a future update. This was discussed as part of the DemoDays session (June 25th)
https://ibm.ent.box.com/v/OMSDemoDay2Q2024
Q: When checking the current performance statistics, what's an appropriate time frame to select? Also, are there any 90% stats available when we are checking the performance metrics?
A: When it comes to monitoring performance, 30 minutes is a good starting point. You can then tune from there according to the trends you observe in the data. 90th percentile response times are currently not available. This is something we can take back to our product management team to consider. It would be great if you could log/vote on this idea in our Idea Portal.
A: When it comes to monitoring performance, 30 minutes is a good starting point. You can then tune from there according to the trends you observe in the data. 90th percentile response times are currently not available. This is something we can take back to our product management team to consider. It would be great if you could log/vote on this idea in our Idea Portal.
Q: What is the timeline for further UI/UX improvements to the monitoring screens in Self Service?
A: We acknowledge the various changes in behavior observed between the legacy dashboards and our new monitoring dashboards, as well as some of the challenges faced with those new dashboards. The feedback we have received has been shared with our development team to be worked on as part of future enhancements. We are confident that in the near future, any/all problematic behavior that has been observed so far will be addressed. For example, in our recent release, we have already enhanced the time series charts to always order the results in descending order, making these much more user friendly and useful. We recognize this was a pain point, specifically when reviewing the queue depth charts. Stay tuned for future updates!
A: We acknowledge the various changes in behavior observed between the legacy dashboards and our new monitoring dashboards, as well as some of the challenges faced with those new dashboards. The feedback we have received has been shared with our development team to be worked on as part of future enhancements. We are confident that in the near future, any/all problematic behavior that has been observed so far will be addressed. For example, in our recent release, we have already enhanced the time series charts to always order the results in descending order, making these much more user friendly and useful. We recognize this was a pain point, specifically when reviewing the queue depth charts. Stay tuned for future updates!
Additional Resources:
Presentation
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Product Synonym
IBM Sterling Order Management; IBM Self Service Tool; OMS; SST; OMoC; Monitoring Dashboards;
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Document Information
Modified date:
05 July 2024
UID
ibm17157113