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IBM Security Guardium - Reports fail with "Operation Could not complete due to a database error"

Troubleshooting


Problem

I have built a new v10.1.2 Central Manager and I am planning to move all the existing managed units from current Central Manager to this new Central Manager. For the units that are moved to this new Central Manager, as soon as I login to the GUI I get an error message []Could not connect to CM UI[]. Reports on these managed units are affected too. Reports are failing saying []Operation Could not complete due to a database error[]

Cause

You have a newly built CM with v10.1.2 ISO ( GPU200 ) with no other patches installed.
The managed units are all having following patches installed in the given order :

GPU200
p6023
p4024
p205

The cause of the error is the installed patch mismatch on the Central Manager and Managed Units.

Diagnosing The Problem

Execute following command on Central Manager and Managed units to verify if they are at same patch level :

show system patch installed

You need to make sure that all the appliances in one managed environment are at the same patch level as far as GPU and sniffer patches are concerned.

Resolving The Problem

Make Central Manager and Collector at the same patch level

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Guardium Appliances","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.1.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg22005156

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