Troubleshooting
Problem
Guardium gim and gsvr processes goes in maintenance mode after perl upgrade solaris server.
Symptom
Guardium services shows in maintenance mode:
svcs | grep guard
maintenance 14:08:45 svc:/site/guard_gim:default
maintenance 14:08:57 svc:/site/guard_gsvr:default
maintenance 14:08:45 svc:/site/guard_gim:default
maintenance 14:08:57 svc:/site/guard_gsvr:default
KTAP is not loaded:
root@xxxxx:~#modinfo | grep tap
root@xxxxx:~#
Cause
Missing GIM.pm directory in perl library path (@INC)
In /var/svc/log/site-guard_gim:default.log file below messages are seen
Can't locate GIM.pm in @INC (you may need to install the GIM module) (@INC contains: /usr/local/guardium/modules/GIM/10.1.2_r101591_1-1513863822/perl5
/usr/perl5/site_perl/5.22/sun4-solaris-thread-multi-64 /usr/perl5/site_perl/5.22
/usr/perl5/vendor_perl/5.22/sun4-solaris-thread-multi-64 /usr/perl5/vendor_perl/5.22 /usr/perl5/5.22/lib/sun4-solaris-thread-multi-64 /usr/perl5/5.22/lib) at /usr/local/guardium/modules/GIM/10.1.2_r101591_1-1513863822/gim_client.pl line 64.
Environment
GIM /STAP 10.1.2
Resolving The Problem
Permanent Fix:
This issue is fixed in STAP 10.1.4 and higher versions.
Work Around to bring gim/gsvr up:
Steps:
=====
1- Run below command to find out perl directory.
perl -V
2.Copy GIM.pm from guardium lib to perl directory (ex./usr/perl5/site_perl/5.22/)
cp -p /usr/local/guardium/modules/GIM/current/GIM.pm /usr/perl5/site_perl/5.22/
3. Check gim/gsvr status - It will show in Maintenance mode
svcs | grep guard
4. Clear guard_gim and guard_gsvr services.
svcadm clear guard_gim
svcadm clear guard_gsvr
svcadm clear guard_gsvr
5. Start guard_gim and guard_gsvr services.
svcadm enable guard_gim
svcadm enable guard_gsvr
svcadm enable guard_gsvr
6. Check status : Both the services should be up now.
svcs | grep guard
7. Run below commands to confirm everything is up.
svcs | grep guard
ps -ef | grep -i perl
ps -ef | grep -i stap
Related Information
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.0.0;10.1.0;10.1.2;10.1.3","Line of Business":{"code":"LOB24","label":"Security Software"}}]
Product Synonym
Guardium
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Document Information
Modified date:
26 May 2020
UID
ibm16209687