Troubleshooting
Problem
IBM Secure Gateway configuration file, securegw_service.config, has 7 Gateway IDs and 7 security tokens listed. All of these are valid but the Secure Gateway for 5 of the Gateway IDs will not start up successfully.
Symptom
The Secure Gateway gateway ID was either not recognized or requires a security token to connect, error was: 401
Process exiting without errors due to user or server request
Process exiting without errors due to user or server request
Cause
The Secure Gateway service is very sensitive to extra spaces, carriage returns (CR) and line feeds (LF). In this particular case, the security tokens were separated by CR/LF, so they were not being read correctly. The tokens should only be separated by '--'.
Note these are not real tokens and have been replaced for security reasons and demonstration purposes
#Enter the security tokens separated by --
SECTOKEN=token1--token2--
token3--
token4--
token5--
token6--
token7
SECTOKEN=token1--token2--
token3--
token4--
token5--
token6--
token7
Environment
Planning Analytics on Cloud
IBM Secure Gateway
Resolving The Problem
To resolve the issue, remove any extra whitespaces and CR/LF:
#Enter the security tokens separated by --
SECTOKEN=token1--token2--token3--token4--token5--token6--token7
SECTOKEN=token1--token2--token3--token4--token5--token6--token7
Document Location
Worldwide
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"ARM Category":[{"code":"a8m0z000000GmwdAAC","label":"Troubleshooting->Secure Gateway"}],"ARM Case Number":"TS005276149","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
Was this topic helpful?
Document Information
Modified date:
23 March 2021
UID
ibm16435219